best way to report damaged telephone pole (pings are massive)

Don
Joined
21 Oct 2002
Posts
46,744
Location
Parts Unknown
my parents live in a remote area, wind/bad weather has damaged a pole & the line on it

what's the best way to report it to BT?

the last time i phoned up, took about 15 mins to explain to someone that couldn't speak much english that it wasn't the line in the house, but one on by the roadside..
 
Associate
Joined
19 Feb 2006
Posts
1,932
Location
West Mids
Give 0800 0121387 a try, it's OpenReach who I believe take care of all the stuff inbetween you and the exchange.

The times that I have needed them, they have been brilliant.
 
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