Soldato
Is there an independent ombudsman for car warranties ?
Our 3 year 4 wek old Mondeo developed a fault which will cost about £900 to repair. The fault occurred when the vehicle was less than 3 years old, but it was intermittent and did not log a fault code.
The dealership was only able to 'see' the fault after the warranty had expired.
Ford are muttering on about the date of the fault w.r.t the warranty being the date that Ford finds it. My argument is that the fault (which resulted in limp home mode/engine cutting out) was reported under warranty. The fact the the dealer/the car was unable to diagnose it is not our fault and is irrelevant.
So is there an ombudsman I can go to, or is the watchdog/small claims court route.
Our 3 year 4 wek old Mondeo developed a fault which will cost about £900 to repair. The fault occurred when the vehicle was less than 3 years old, but it was intermittent and did not log a fault code.
The dealership was only able to 'see' the fault after the warranty had expired.
Ford are muttering on about the date of the fault w.r.t the warranty being the date that Ford finds it. My argument is that the fault (which resulted in limp home mode/engine cutting out) was reported under warranty. The fact the the dealer/the car was unable to diagnose it is not our fault and is irrelevant.
So is there an ombudsman I can go to, or is the watchdog/small claims court route.