Worrying find, 650D fan controller.

steve45 · 25 Oct 2011 at 16:34

hey guys, i was doing a bit of tidying up of my systems cables etc.
whilst doing this i decided to remove the built in fan controller, due to the fact that i no longer use it as i have a lamptron front bay fan controller.
on removal of the device i found some rather concerning signs, the plastic casing that houses the controller has shown some clear signs of melting. :eek:

i only had the front 200mm, rear 120mm and 2 120's on the rad connected to this. probably just an isolated occurance, but may be worthwhile having a look at your own.

Louis_Y · 25 Oct 2011 at 16:43

Thanks for the heads up - I'll take mine out later and post findings. Only had it connected briefly (couple of hours) before deciding to use the mobo fan headers instead. Is that the original type or the revised one?

steve45 · 25 Oct 2011 at 17:01

Not 100% sure but think its the revised one, my case model is CC650DW-1.

Louis_Y · 25 Oct 2011 at 19:33

Yep - should be the revised one then. I have the non -1 version so it may only affect the newer revision. Will update later.

Yellowbeard · 25 Oct 2011 at 19:51

We are very sorry you had this problem. We'd like to recover that controller and see if we can determine why/now it failed. Can you please use this RMA LINK, start an RMA, and then send me the RMA number? Of course, we'll also send out a new controller for you ASAP.

Hyburnate · 25 Oct 2011 at 19:54

Ouch, does it still work? xD

Kotu · 25 Oct 2011 at 20:01

is it designed to drive 4 fans? I noticed that my zalman controller can only drive 2 fans max per header and that even has heatsinks for each header.

steve45 · 25 Oct 2011 at 20:11

Yellowbeard said:
We are very sorry you had this problem. We'd like to recover that controller and see if we can determine why/now it failed. Can you please use this RMA LINK, start an RMA, and then send me the RMA number? Of course, we'll also send out a new controller for you ASAP.

Yeah no problem, i sent a message to corsair tech support earlier with all the same info, but will start the RMA proceduere first thing tomorrow morning. i'll do anything i can to help.
not that concerned about getting a replacement, as i dont use it but thanks anyway

I just hope this is a one off.

its good to see corsair tech support out and about in the community as it were

Hyburnate - not sure, but it was still working when i moved the fans to the front bay controller, it still had power feed but no fans were connected to it until i unplugged it and found that today.

Kotu - I assume so, it has 4 connectors for fans also consider that the case is supplied with 2x 200mm fans and a 120mm.

Yellowbeard · 25 Oct 2011 at 21:21

Also, it would be very helpful if you could provide the info from the sticker on your box so that we can identify the lot code.

steve45 · 26 Oct 2011 at 12:25

Yellowbeard said:
Also, it would be very helpful if you could provide the info from the sticker on your box so that we can identify the lot code.

Done

Hyburnate · 26 Oct 2011 at 12:28

Wait, you said you don't use it? That makes it even more worrying :/.

steve45 · 26 Oct 2011 at 12:45

no sorry, to avoid confusion, i dont use it anymore, i did use it for about a week before fitting the Lamptron FC2 front bay controller.

topgun06 · 26 Oct 2011 at 13:54

Its a shame. It is only the fan controller + fan grill which let this case down. Could so easily not be an issue.

Hyburnate · 26 Oct 2011 at 14:19

topgun06 said:
Its a shame. It is only the fan controller + fan grill which let this case down. Could so easily not be an issue.

I know, they need to fix that fan grill, or just make a warranty change so if you cut it, the warranty isn't void.

Yellowbeard · 26 Oct 2011 at 18:45

steve45 said:
Done

Please post that info here, the RMA number and the lot code when you have them, so that I can be sure the RMA info goes to the correct person in Engineering.

Thanks. :cool:

Louis_Y · 26 Oct 2011 at 18:49

So I have the old version of the controller with no issues but it was only connected for a short time:

Hopefully it's only a issue with your particular switch or a particular batch and not a widespread issue with the revised switch design...