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Old 10th Jun 2012, 17:17   #1
campbell
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...to the internet! (Job Application related)

Stumped on a strange question within an application.

South Lanarkshire Council/South Lanarkshire Leisure & Culture are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.

Im stumped, what are they expecting? Anyhelp would be great.

Scotty

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Old 10th Jun 2012, 17:23   #2
The Halk
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I hate this type of thing. If it helps, I'd use an example of how I've previously done it (which I'd make up).

Frankly though South Lanarkshire Council are all about white elephant projects and traffic calming.

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Old 10th Jun 2012, 23:04   #3
Windle
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Quote:
Originally Posted by campbell View Post
Stumped on a strange question within an application.

South Lanarkshire Council/South Lanarkshire Leisure & Culture are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.

Im stumped, what are they expecting? Anyhelp would be great.

Scotty
In simple terms they want to know how you will find out what the customer wants, and how you will make sure they go away happy. Perhaps reference an earlier job but they want to know what you'll do in this job if you get it.


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Old 10th Jun 2012, 23:19   #4
Spenty
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Leave the box blank and apply somewhere else imhmho.
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Old 10th Jun 2012, 23:37   #5
Dave85
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just put down will bend over backwards and help in anyway you can

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Old 11th Jun 2012, 00:20   #6
Surveyor
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Quote:
Originally Posted by DAvE18 View Post
just put down will bend over backwards and help in anyway you can
You haven't taken account of the "manage client expectations" part.

That requires an explanation to the client of what it's possible to do and then delivering excellent customer service by doing it.

If the client has unrealistic expectations then they won't consider you've provided excellent customer service when you can only do half of what they wanted.

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