Soldato
Update: My upload speed has increased since I complained to Plusnet
What was your previous upload? I'm supposed to be getting 20, but only get around 7!
Plusnet Discussion Thread
- Thread starter bulldog147
- Start date
What was your previous upload? I'm supposed to be getting 20, but only get around 7!
When I first signed with Plusnet I was getting 18 up speeds and then it dropped to under 1
I complained about it and now have the 18 back
Last edited:
Associate
I am currentley on the 38/18 fibre package using a draytek 2820 router and it works very well. Today I upgraded to get to the 76/18 package and here are my questions if someone could answer them?
1 - They have said it will take 5-7 days for the speed to go up.. Is this correct or have people had it done sooner than that?
2 - As I said I run a Draytek 2820 (old I know but it serves me well), and everything I am reading says it will bottleneck around the 50mb ish mark. Is this the case? If so am I best just asking them to send one of the plusnet hub routers out?
Thanks in advance,
1 - They have said it will take 5-7 days for the speed to go up.. Is this correct or have people had it done sooner than that?
2 - As I said I run a Draytek 2820 (old I know but it serves me well), and everything I am reading says it will bottleneck around the 50mb ish mark. Is this the case? If so am I best just asking them to send one of the plusnet hub routers out?
Thanks in advance,
Plusnet Price Increases Line Rental in September, Anyone else got this ?
Broadband download speeds are important for most of the stuff you do online such as browsing, streaming TV, watching videos, gaming and downloading files. So we’re increasing the download speed limit of your fibre broadband from up to 38Mb to up to 52Mb‡, which means you might find your connection gets faster. We’re also making some changes to the maximum upload speed from up to 19Mb to up to 9.4Mb. These changes are happening on 1st August.
If you want to go even faster, you can upgrade to Unlimited Fibre Extra with up to 76Mb download and up to 19Mb upload.
Changes to your package
You’ll see these changes on your bill from 1st September:
• Your line rental will increase from £16.99 to £17.99 a month.
• Your Anytime call plan will increase from £6.00 to £6.50 a month.
• Your Plusnet Line Rental still includes free calls to other Plusnet Home Phone customers.
• The cost of your broadband isn’t changing.
You can check your package details in our Member Centre.
Broadband download speeds are important for most of the stuff you do online such as browsing, streaming TV, watching videos, gaming and downloading files. So we’re increasing the download speed limit of your fibre broadband from up to 38Mb to up to 52Mb‡, which means you might find your connection gets faster. We’re also making some changes to the maximum upload speed from up to 19Mb to up to 9.4Mb. These changes are happening on 1st August.
If you want to go even faster, you can upgrade to Unlimited Fibre Extra with up to 76Mb download and up to 19Mb upload.
Changes to your package
You’ll see these changes on your bill from 1st September:
• Your line rental will increase from £16.99 to £17.99 a month.
• Your Anytime call plan will increase from £6.00 to £6.50 a month.
• Your Plusnet Line Rental still includes free calls to other Plusnet Home Phone customers.
• The cost of your broadband isn’t changing.
You can check your package details in our Member Centre.
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,096
The same information is available on their website (but only if you go looking).
Ignoring the price changes the only people affected appear to be those still on the old 38/19 product.
If you don't like it:
If they're going to offer 52/9 alongside or in place of the existing 38/2 product that's going to be an improvement.
Ignoring the price changes the only people affected appear to be those still on the old 38/19 product.
If you don't like it:
- Contact PlusNet and see if they'll do you deal
- Change providers
- Upgrade to the 76/19 product
If they're going to offer 52/9 alongside or in place of the existing 38/2 product that's going to be an improvement.
Soldato
They won't be offering it to anyone, only the 40/20 customers will be getting moved to it, the rest of us that can't get over 40meg down are stuck with 40/2.
Soldato
- Joined
- 20 Oct 2008
- Posts
- 12,096
Why wouldn't they offer 52/9? Is there an official statement?
Even if you can't get over 40Mbit/s is there anything stopping you paying for a 76/19 connection and accepting it'll underperform? I honestly don't know.
Even if you can't get over 40Mbit/s is there anything stopping you paying for a 76/19 connection and accepting it'll underperform? I honestly don't know.
Soldato
Staff on their forum have confirmed that it won't be offered for sale to customers or as an upgrade for 40/2 customers.
They won't sell it to you if your line won't support over 40meg downstream, to them upload speed is irrelevant.
Soldato
So existing customers won't benefit from the extra speed? Sounds like a bit of a con to me (not that it affects me as I'm on the 80/20 package). If I were on that package and didn't get bumped up, I'd be complaining, then voting with my feet.
Soldato
Which is why i have made them well aware that i'm not happy about it and once i've got the spare cash i will be buying out my contract and moving.
Associate
@ Night you can get out of the contract penalty free as the line rental is going up from September the 1st.
Soldato
I'll look into that, thanks for the heads up!
The only reason i accepted a contract on 40/2 was because the estimates for the line here were 16-22 down and 1.6 up, yet the line actually does 40/7.
Soldato
I'll be bumped up to 52/9, as I'm currently on 38/19. My upload speed will drop but the increase in D/L speed will be more useful to me personally.
Associate
We moved down to the 38/2 package a couple of months ago, Just after our 18 month contract ended.
We only used to get about 48-54 download and only 6-8 meg upload at best.
Do you think it's worth pestering them to see if they can change our upload speeds
God knows we could do with more upload.
The kids xbox live gaming suffers a little bit most days
Painful playing and trying to chat to friends.
We only used to get about 48-54 download and only 6-8 meg upload at best.
Do you think it's worth pestering them to see if they can change our upload speeds
God knows we could do with more upload.The kids xbox live gaming suffers a little bit most days
Painful playing and trying to chat to friends.
Soldato
After a messy install all is well after a second visit 
Associate
Just upgraded from 38-19 to the 80-20mb. Not happy so far, just hoping they can sort it for me..
Soldato
Just upgraded from 38-19 to the 80-20mb. Not happy so far, just hoping they can sort it for me..
What does BT's DSL checker tell you about your line?
https://www.dslchecker.bt.com/
Associate
Soldato
What do your line stats look like within the router?