having an issue with my GPU and previous times when i have used the evga support system It has been very slow.

Any reps about that could give me a hand with a potential RMA?

Snookums said:

having an issue with my GPU and previous times when i have used the evga support system It has been very slow.

Any reps about that could give me a hand with a potential RMA?

Click to expand...

Hi

there is not too much I can do, the RMA proccess if pretty quick and simply.


Firstly if you think the issue might be something you can solve with some help then please email [email protected] or call 01788-247-298

If not, then if you have registered your card you can start an RMA through your account,

Or if you have not registered then you can do the process through Guest RMA here:

http://www.evga.com/support/guestregister.asp

Then you will be given all instructions from here and issues with shipping label to post back to our UK receiving centre. Once checked your replacement product will ship out from Germany.

Please contact me if you have any issues though - [email protected]

Thanks
Ben

Hi Ben, Thank you for the quick reply. I have emailed the support guys as I had attempted to start the RMA process back in February but got snowed under with uni etc and couldn't find the time until now.

The issue is coil whine so the only solution would be downclock it from its stock to make it quieter/stop which obviously is something i would not be happy with doing at all.

This will be the third time I will have had to RMA with you know. whilst i can't fault your customer service and snappy delivery, and whislt I understand you get busy, I tend to find myself waiting for quite a while to hear back from you guys.

is there anything else you would recommend me do/anything you can help me with?

I can't seem to register the card but I have mentioned that in my email to support.

Ben, How long should I wait to hear back from the support team?

Snookums said:

Ben, How long should I wait to hear back from the support team?

Click to expand...

Usually within a few days in my experience - you know there is a live chat on the EVGA site you can just jump on that mate

The live chat is USA only

I've done this all before but I swear everything the wait gets longer and longer

Snookums said:

The live chat is USA only

I've done this all before but I swear everything the wait gets longer and longer

Click to expand...

I'm in the UK and i've used it before... Best bet is just call the support number in the member section for either UK or Germany assuming you are in Europe