PG279Q Just arrived - Is this normal?

Hello all, looking for some help please. I'm currently building my first PC in about 15 years. My monitor just arrived from Amazon, my PC isn't ready yet so I connected it via HDMI to my 5 year old laptop which can only seemingly go up to 1080p and isn't fully testing out the resolution - but I can see a thick "line" down the left side. It's maybe 10 pixels where they are out of sync with the rest of the picture.

I've enclosed some videos, now back when I last bought a monitor you would actually use monitor setting and line up your display. Something tells me I shouldn't need to do that with this monitor, and I don't see any option to.

Is this something to do with my laptop not supporting the resolution, HDMI, or is a faulty panel?

https://www.dropbox.com/s/fng29zdbg6yroao/20160925_191629.mp4?dl=0
https://www.dropbox.com/s/ga3onr0uuqvb854/20160925_191352.mp4?dl=0

Recorded on my phone so sorry for poor quality.

TIA for your help guys, I do have a feeling it's faulty but would love to hear your thoughts.

I believe it is a known issue it is mentioned in a couple of threads here.

Rroff said:

I believe it is a known issue it is mentioned in a couple of threads here.

Click to expand...

Thanks for the confirmation, just had a play around making it the primary display and altering the size and that highlighted the problem more.

I don't think it's because of my laptop or HDMI.

https://www.dropbox.com/s/mfod7x3k7zvlos6/20160925_194145.mp4?dl=0

I am looking to get one of these monitors soon and have been reading posts on it.
There is a firmware update for this problem, as mentioned here https://rog.asus.com/forum/showthread.php?87380-Firmware-Update-for-ROG-SWIFT-PG279Q
unfortunately is seem you have to send your monitor away to have it done.
Overclockers are out of stock at the moment, so I hope the new stock has had the firmware update when they arrive, perhaps someone can confirm this

Oh really. It looked like a problem with the panel I'd have never have guessed firmware.

Shame as it looked great otherwise. There was a lot of ips glow in the corners on a dark screen when you looked straight at the centre, but when you looked at the corner it went so I think it was normal for ips.

Yup as confirmed by FlipFlop it's a firmware issue.
I have is on my Acer XB271HU which sues the same panel.
A simple fix is to turn the monitor off and on.
It doesn't bother me enough to have the hassle of packing it and sending it away

I had a good play around but couldn't get it to go, it got collected this morning. Shame as everything else seemed spot on. At full price that thing is £900 so I suppose people expect perfection which is hard to come by.