Internet keeps freezing

Hey all.
I have Plusnet Fibre ~38mb.
I have the free router that comes with it.

My internet and online game (BF4) freeze now and then - Usually ~20 seconds then it springs back to life. I can't even go into the router settings.
It can't be my powerline adaptor (Desktop PC) as the Microserver in the living room is directly wired to it and has the same issue.
The router says it has been connected for several days.

Is it:
- Crap router. Buy a new one.
- Another issue I have missed?

Thanks
Matt

What is the router ip?

Can you ping it when this issue happens?

OpenToSuggestions said:

Hey all.
I have Plusnet Fibre ~38mb.
I have the free router that comes with it.

My internet and online game (BF4) freeze now and then - Usually ~20 seconds then it springs back to life. I can't even go into the router settings.
It can't be my powerline adaptor (Desktop PC) as the Microserver in the living room is directly wired to it and has the same issue.
The router says it has been connected for several days.

Is it:
- Crap router. Buy a new one.
- Another issue I have missed?

Thanks
Matt

Click to expand...

Same issues with Plusnet.

Since I went fibre the reliability has gone out of the window. Drop outs every morning and just poor stability.

All I keep doing is rebooting the router which cures it for about 12 hours.

I would go with crap router. Most provided routers by ISP's are pretty damn terrible. Since upgrading mine to an RT-N66U I have never had a single outage or reboot.

warm it up

bledd. said:

What is the router ip?

Can you ping it when this issue happens?

Click to expand...

Router IP is 192.168.1.254.
When it is playing up I cannot access the router settings via Internet Explorer but I can ping it in Command Prompt.

If you can't access the router, it's a local issue.

I've never used the default router with my Plusnet (besides 30 seconds during setup)

Bought a Ubiquity edgerouter lite, hasn't skipped a beat.

Any recommendations of routers Overclockers sell?

As you're with PN you should have a separate VDSL modem (which is a good thing!) so you can get any of the decent 802.11ac cable routers. Asus, Netgear, Linksys all make decent ones.

Do you have a budget in mind?

The plusnet router though woefully poor as a device and infuriating at times from a management perspective is actually pretty solid from a reliability perspective. It's not the quickest, the UI sucks badly and it's integrated wifi is not going to win any awards for speed, but it is pretty solid. Eliminate the variables, hard wire it and test it, if it still does it with the PC then try another device if possible. If it does it with that then it's likely the router/connection, if it doesn't then it's the PC.

To be honest I don't know much about what makes a good router.

They will all have 4+ wired ports and wifi. All I want is stability .

Any ideas anyone?

.

Asus RT-N56U is my suggestion.

Just to check, is it two boxes connected to each other? One a white BT openreach modem, and another the actual Plusnet router?

Orcvader said:

Asus RT-N56U is my suggestion.

Just to check, is it two boxes connected to each other? One a white BT openreach modem, and another the actual Plusnet router?

Click to expand...

Yep!

Trouble is, when it is playing up I can ping the router but can't even get into the settings. No idea how to get into the modem settings.

Modem is locked out so you can't enter it anyway. What latency are you getting when pinging the router, while unable to access it?

Ping average 2ms when working.
Ping average 25ms when no internet. A wide range of pings. Worst was 85ms.

Did this using CMD and then Ping 192.168.1.254.

Any newer versions of the RT-N56U?
A 2010 model seems a bit old, but does this really matter?
Perhaps the Asus RT-AC56U?

ping to router should always be under 1ms. how are you connected to router?

bledd. said:

ping to router should always be under 1ms. how are you connected to router?

Click to expand...

Just checked again when it was playing up. It is 1ms when OK and playing up so please ignore the earlier reading.
I checked the router settings again today and the external BT modem has been connected now for 8+ days.

I am connected via a powerline adaptor to the router (cabled).
However the PC downstairs has exactly the same issue and is connected to the router directly.