3rd time my PC has frozen - windows 10

Upgrade · 3 Feb 2016 at 16:05

New PC and it's the 3rd time it's frozen whilst on the desktop.

First time I was in my documents trying to make a shortcut to desktop
Second time was today when I turned the pc on, went to the screen before I enter my password, but mouse wasn't working, or keyboard, so I assume it froze again.
Third time was just now, whilst browsing.

All it does it just freeze the cursor. It doesn't blue screen or fix itself, just freezes until I have to power off and back on again.

Never had a problem in games (yet).

Any idea on what could be causing the problem with these random freezes? First time I've ever used windows 10, and it's the Pro version. Not sure if it's something to do with my new PC components or windows itself..

:confused:

Upgrade · 3 Feb 2016 at 17:44

Just did it again. Finished playing tomb raider for a few hours. Go back to desktop and it freezes a few minutes after :S

Quartz · 3 Feb 2016 at 18:23

Is there anything in the Event Logs? Are you overclocking?

APM · 3 Feb 2016 at 18:23

Re-seat the RAM

APM · 3 Feb 2016 at 18:24

and the GPU

Upgrade · 3 Feb 2016 at 18:28

The ram can only go in grey channels. When I tried it on Black originally, it never booted up. It's a new build that I did the other day.

Can't change where the gpu is either.

Upgrade · 3 Feb 2016 at 18:28

I haven't overclocked.

pastymuncher · 3 Feb 2016 at 18:40

What spec do you have including make and model of psu? Do you have the latest bios for your motherboard?

Upgrade · 3 Feb 2016 at 18:46

It's frozen so much today.. at least 5 times now :/

I have:

Gigabyte Z170XP-SLI
i5 6600k
HyperX Fury 16gb 2133 DDR4
Zotac AMP Omega 980ti
Samsung 850 EVO 500gb SSD
EVGA 650 W G2 GOLD 80+ Modular PSU

I haven't touched anything to do with motherboard. I guess that could be it?

Upgrade · 3 Feb 2016 at 18:49

According to cmd, I have F4 on this list:

http://www.gigabyte.com/products/product-page.aspx?pid=5496#bios

Is it worth updating, if so, which?

Amos91 · 3 Feb 2016 at 19:08

I'm running f6h fine.

Try resetting the BIOS, ensure all the voltages including the ram is correct. If I remember correctly the xmp profile sets the ram voltage & timings correctly.

Akagi · 3 Feb 2016 at 19:10

My windows 10 has been doing this too, randomly when I'm not doing anything strange, nothing in the event viewer, no BSOD just a lock up.

Nothing wrong with the hardware, nothing has changed. I upgraded from Windows 7.

I'm going to have to re-install now...

Amos91 · 3 Feb 2016 at 19:19

I normally find it is CPU / ram related to cause these kind of lock ups.

BriT · 3 Feb 2016 at 19:19

How common is it? Got my PC running great and windows 10 upgrade scares me..

Upgrade · 3 Feb 2016 at 19:28

Every few hours..

Akagi · 3 Feb 2016 at 19:44

Amos91 said:
I normally find it is CPU / ram related to cause these kind of lock ups.

In this case it definitely isn't, at least not in my case.

JanM · 3 Feb 2016 at 19:49

Just the mouse cursor not moving or the whole PC freezing?

Uhtred · 3 Feb 2016 at 20:09

You're not running prime in the background are you?

Nix · 3 Feb 2016 at 20:15

Have you checked all your drivers are up to date?

Upgrade · 3 Feb 2016 at 21:08

JanM said:
Just the mouse cursor not moving or the whole PC freezing?

Everything freezing.