I received an update from Carolyn in the MSI Notebook UK team 2 days ago to say that their FAE team is working on the issue and that they will give me an answer when they sort it out. If I get any further updates I will post them here.
Msi gt73vr
- Thread starter philstanbridge
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I received an update from Carolyn in the MSI Notebook UK team 2 days ago to say that their FAE team is working on the issue and that they will give me an answer when they sort it out. If I get any further updates I will post them here.
I received this official response from MSI regarding the issue I logged with them earlier today.
Dear ,
The CPU, GPU specification and the thermal design will not be the same on other desktops, laptops and workstations user had before.
The CPU & GPU temperature is affected by many things but mainly from the system loading, environmental temperature, storage devices….
When user runs heavy loading program, notebook itself will generates heat due to the work load. This is a normal behavior. CPU 74 degree under loading is considered normal not overheating, and user may have the wrong image of the CPU temperature on notebook. We have the temperature protection mechanism for CPU&GPU to prevent the notebook overheating, so user shouldn’t need to worry about the temperature.
The system shutdown/reboot should be caused by something else but not overheat, since CPU temperature 74 degree is still far away from the overheat.
A powerful notebook like GT73VR, it's designed to give great performance under heavy loading games. Therefore, in order to have the ability to handle the great heat dissipation under environmental temperature from 25 to 35 degree, it is bundled with a powerful thermal fan. This is why user may feel that the fan is running loud.
We have set to have the optimize balance between the heat dissipation and the notebook performance.
Where user uses the notebook and how user feels about the temperature and the tolerance of noise is a subjective feeling for every people. If you think that the fan is running too loud, please update the latest EC firmware and do the EC reset afterwards since the latest version has modified the thermal fan speed. If the noise still bothers you, then we suggest to use the fan speed function in Dragon Center to adjust the fan speed on its own.
EC 17A1EMS1.107 http://download.msi.com/archive/frm_exe/nb/17A1EMS1.107.zip
Update Guide: https://www.msi.com/files/pdf/EC_Firmware_Update_SOP_for_Windows_EN.pdf
Kind regards,
UK Notebook & AIO Customer Service
Dear ,
The CPU, GPU specification and the thermal design will not be the same on other desktops, laptops and workstations user had before.
The CPU & GPU temperature is affected by many things but mainly from the system loading, environmental temperature, storage devices….
When user runs heavy loading program, notebook itself will generates heat due to the work load. This is a normal behavior. CPU 74 degree under loading is considered normal not overheating, and user may have the wrong image of the CPU temperature on notebook. We have the temperature protection mechanism for CPU&GPU to prevent the notebook overheating, so user shouldn’t need to worry about the temperature.
The system shutdown/reboot should be caused by something else but not overheat, since CPU temperature 74 degree is still far away from the overheat.
A powerful notebook like GT73VR, it's designed to give great performance under heavy loading games. Therefore, in order to have the ability to handle the great heat dissipation under environmental temperature from 25 to 35 degree, it is bundled with a powerful thermal fan. This is why user may feel that the fan is running loud.
We have set to have the optimize balance between the heat dissipation and the notebook performance.
Where user uses the notebook and how user feels about the temperature and the tolerance of noise is a subjective feeling for every people. If you think that the fan is running too loud, please update the latest EC firmware and do the EC reset afterwards since the latest version has modified the thermal fan speed. If the noise still bothers you, then we suggest to use the fan speed function in Dragon Center to adjust the fan speed on its own.
EC 17A1EMS1.107 http://download.msi.com/archive/frm_exe/nb/17A1EMS1.107.zip
Update Guide: https://www.msi.com/files/pdf/EC_Firmware_Update_SOP_for_Windows_EN.pdf
Kind regards,
UK Notebook & AIO Customer Service
Associate
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- 7 Jun 2012
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- 91
Thanks for posting the response, much appreciated.
If one is willing to spend £2,700+ on a laptop then they've probably already done a fair amount of research on CPU's, GPU's and notebook performance
My only niggle is potentially 1 idle fan, I'll see if I can find much more on it but troubleshooting is usually saved for the 9-5 Zzzz. I'll also ping an email to their support again and see if I get a response this time and post anything useful on here.
If one is willing to spend £2,700+ on a laptop then they've probably already done a fair amount of research on CPU's, GPU's and notebook performance
My only niggle is potentially 1 idle fan, I'll see if I can find much more on it but troubleshooting is usually saved for the 9-5 Zzzz. I'll also ping an email to their support again and see if I get a response this time and post anything useful on here.
I got more or less word for word the same reply. 
The problem is, English isn't their first language, and to be honest they didn't answer my original question at all. I didn't have an issue with the noise, I had an issue with hardly any noise, meaning the fans weren't spinning at the right time. This in my opinion is why it was overheating. I updated the Dragon center and the bios, as well as the ECC firmware. Nothing helped in my case.
This new laptop is great though, even if I have had to 'downgrade' slightly to the 1070.
The problem is, English isn't their first language, and to be honest they didn't answer my original question at all. I didn't have an issue with the noise, I had an issue with hardly any noise, meaning the fans weren't spinning at the right time. This in my opinion is why it was overheating. I updated the Dragon center and the bios, as well as the ECC firmware. Nothing helped in my case.
This new laptop is great though, even if I have had to 'downgrade' slightly to the 1070.
Associate
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- 7 Jun 2012
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- 91
The 1070 is the model my mrs thinks I have.... 
was my first choice but I caved to temptation and impulsively bought the 1080 model 
I haven't had the issues you've experienced which sounds like a bummer, just the CPU maxing out constantly but the culprit was the MSI_ActiveX_Service which was soon disabled. I'm curious about the fan3 sat at 0RPM and have since requested confirmation from MSI, maybe it's by design, maybe not but would be nice to find out either way
was my first choice but I caved to temptation and impulsively bought the 1080 model I haven't had the issues you've experienced which sounds like a bummer, just the CPU maxing out constantly but the culprit was the MSI_ActiveX_Service which was soon disabled. I'm curious about the fan3 sat at 0RPM and have since requested confirmation from MSI, maybe it's by design, maybe not but would be nice to find out either way
No, not at all Tefal. Their customer service is pretty good compared to some others.
Associate
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- 7 Jun 2012
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- 91
Hello,
Welcome to MSI Online Notebook Customer Service Center, and we are very glad to serve you.
According to the serial no you have provided,your laptop have two fans,not four fans.Could you please provide the screenshot about Dragon Center?Thank you.
Best Regards,
MSI Notebook Technical Application Department
The above is the response I got when asking about fan3 showing 0RPM in comparison to the other 3 showing active changing RPM's. Obviously I'm more confused as the MSI GT73VR 035UK should only have 2 fans, whereas speedfan shows 3.
If anyone knows what's inside these boxes then MSI should so will have to take their word for it, at least it's in writing..
Running GTA V on max settings - both CPU & GPU temps sit around 50-60C which is more than acceptable for me and it looks amazing as I've only ever played it on the PS4, although I am using one of those laptop coolers to try and keep both the noise and temps down so I can sit next to the mrs and play it without an earache
Welcome to MSI Online Notebook Customer Service Center, and we are very glad to serve you.
According to the serial no you have provided,your laptop have two fans,not four fans.Could you please provide the screenshot about Dragon Center?Thank you.
Best Regards,
MSI Notebook Technical Application Department
The above is the response I got when asking about fan3 showing 0RPM in comparison to the other 3 showing active changing RPM's. Obviously I'm more confused as the MSI GT73VR 035UK should only have 2 fans, whereas speedfan shows 3.
If anyone knows what's inside these boxes then MSI should so will have to take their word for it, at least it's in writing..
Running GTA V on max settings - both CPU & GPU temps sit around 50-60C which is more than acceptable for me and it looks amazing as I've only ever played it on the PS4, although I am using one of those laptop coolers to try and keep both the noise and temps down so I can sit next to the mrs and play it without an earache
Associate
Hi
I got the same model of laptop (the 1080 model) but i keep getting a high pitched / whistling noise even on idle. have any of you experienced this?
Regards,
I got the same model of laptop (the 1080 model) but i keep getting a high pitched / whistling noise even on idle. have any of you experienced this?
Regards,
Associate
- Joined
- 7 Jun 2012
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- 91
Hi a66as,
We have the same model, I haven't experienced a high pitched/whistling noise so probably can't be much help. What option's do you have selected in the Dragon Centre under 'System Tuner' as I tend to stick to the same setup (see link here).
Have you always experienced this behaviour or has it only just occurred?
We have the same model, I haven't experienced a high pitched/whistling noise so probably can't be much help. What option's do you have selected in the Dragon Centre under 'System Tuner' as I tend to stick to the same setup (see link here).
Have you always experienced this behaviour or has it only just occurred?
Associate
It seems to be one of the fans in it is faulty hence making that noise.