Associate
- Joined
- 28 May 2015
- Posts
- 159
Hey again guys.
@Vimes, I'm sorry to hear about the issues you're having with your drive. Unfortunately if you're unable to recover your data by using data recovery software or Ubuntu Live USB in hopes that it recognizes the drive properly, I'm afraid that the only option you're left with is a professional solution, such as a data recovery company. If this is the case you can check out that link: WD Data Recovery Partners.
However if you decide to go directly for RMA services, you can do that by going to our CS portal: WD SUPPORT PORTAL.
I'm sorry if I misunderstood you, but do you mean backup instead of encryption? Encrypting the data has nothing to do with backing it up on a separate drive or somewhere else like a cloud service. Encryption is used for protection your data from other people.
@slipd, basically @Vimes is right. You should backup any important data which you might have on that drive and hasn't been backed up already, just to be on the safe side. After that go ahead and download DLG (Data Lifeguard) and run both tests on that drive (Quick and Extended), to see if there's anything out of the ordinary. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows
@stewski might have a point there about the WDidle, but that shouldn't happen while you're gaming.
You could also try the drive with a different computer, or at least a different SATA port and cables on yours, to see if the issue reoccurs.
Please let me know how it goes.
@Vimes, I'm sorry to hear about the issues you're having with your drive. Unfortunately if you're unable to recover your data by using data recovery software or Ubuntu Live USB in hopes that it recognizes the drive properly, I'm afraid that the only option you're left with is a professional solution, such as a data recovery company. If this is the case you can check out that link: WD Data Recovery Partners.
However if you decide to go directly for RMA services, you can do that by going to our CS portal: WD SUPPORT PORTAL.
I'm sorry if I misunderstood you, but do you mean backup instead of encryption? Encrypting the data has nothing to do with backing it up on a separate drive or somewhere else like a cloud service. Encryption is used for protection your data from other people.
@slipd, basically @Vimes is right. You should backup any important data which you might have on that drive and hasn't been backed up already, just to be on the safe side. After that go ahead and download DLG (Data Lifeguard) and run both tests on that drive (Quick and Extended), to see if there's anything out of the ordinary. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows
@stewski might have a point there about the WDidle, but that shouldn't happen while you're gaming.
You could also try the drive with a different computer, or at least a different SATA port and cables on yours, to see if the issue reoccurs.
Please let me know how it goes.