Soldato
Sold (private sale) a secondhand Blu-Ray steelbook of the Maze Runner on Ebay a few days ago (replaced it with the 4K version), buyer now claiming it has been received scuffed, scratched and dented. Certainly wasn't in that condition on dispatch and was well packaged. Either it has been damaged by the GPO or someone sat on it at the other end.
Guy now wants a refund and to return the item. He's uploaded some photos purportedly of the damage but the link he sent just goes to some odd Japanese or Chinese site that requires a log in. Unfortunately I didn't take a picture of the item before sending - who takes a photo of a £15 Blu-ray. Sent normal second class postage with proof of posting only, so the GPO aren't going to entertain a claim.
At the moment I've replied politely telling him to take a hike and pointing to the fact I sell on a "No Return" basis. However I suspect if it comes down to a dispute, Ebay are unlikely to side with me. If I refund the money plus pay £1.20 for return postage, I get back an allegedly unsaleable item, so I know exactly what's likely to happen here - the guy expects me to refund the money and tell him to bin the item, ergo he gets a free film as the disc is perfectly okay.
Do I stand my ground or do I fold if/when he comes back to me and put it down to a side-effect of dealing with some of the muppets on Ebay?
Guy now wants a refund and to return the item. He's uploaded some photos purportedly of the damage but the link he sent just goes to some odd Japanese or Chinese site that requires a log in. Unfortunately I didn't take a picture of the item before sending - who takes a photo of a £15 Blu-ray. Sent normal second class postage with proof of posting only, so the GPO aren't going to entertain a claim.
At the moment I've replied politely telling him to take a hike and pointing to the fact I sell on a "No Return" basis. However I suspect if it comes down to a dispute, Ebay are unlikely to side with me. If I refund the money plus pay £1.20 for return postage, I get back an allegedly unsaleable item, so I know exactly what's likely to happen here - the guy expects me to refund the money and tell him to bin the item, ergo he gets a free film as the disc is perfectly okay.
Do I stand my ground or do I fold if/when he comes back to me and put it down to a side-effect of dealing with some of the muppets on Ebay?