I'm with Zen.
Static IP address, no usage limits, good tech support.
And when I've phoned them, they've been helpful and knowledgeable.
Yes, it's more expensive, but you get what you pay for.
Im with Plusnet cant complain but off to pastures new to take advantage of cashback etc.
Was tempted by SSE but read the reviews and complaints.
Looked at Zen but bloody expensive
Settled on BT deal Unlimited Infinity 1 upto 52 mb @ £10 a month for 12 months.
Also get the £100 reward card and bt sport if you have a sky box.
There's nothing between the two of them as far as the connection goes. If you need a static IPv4 then Zen can do that for you, BT would require you to take a business connection.
BT supply a better router as standard than Zen, probably not an issue if you're going to leave it in the box though.
Paying for a 'premium' ISP in case you have a problem, when all FTTC connections are identical at the physical layer, seems like a way to waste money. If your phone line breaks then it will take the same amount of time to fix it regardless of your ISP, unless you pay more again to have a different service level on the copper pair. If there's a massive routing issue then it's not the sort of thing a huge provider is going to sit on either.
The differentiation that was possible with LLU ADSL isn't really there any more in my experience. I'm not saying Zen is a bad choice, but choose them because of the features they can offer you, not because of some idea that it will be more reliable.
wondering if there are any differences with throttling at peak times etc between different ISPs
looking to get the 'up to 76'/80/20/ infinity 2 package
they all seem to be roughly £30 a month for the top tier package