Amazon Prime Payment Deduction

I recieved a letter today telling me I wasn't using any of my Amazon Prime Video Benefits. The letter gave detailed ways to access my Prime account and how to set it up on all my devices. But I wasn't aware I had Amazon Prime. I'm sure I unclicked the box for Amazon Prime at time of Checkout Payment for my online orders. So I looked in my Amazon Prime Section and turns out they deducted £79 from my credit card and just decided not to tell me on the 18th July 2016. And there was a "handy reminder" telling me when the next payment would be taken out. I cancelled my Prime Account and as I haven't used their Video services I will be given a full refund within 7-10 working day. If they didn't take the time to post me this letter i'd have been none the wiser. My main concern was I could have gone overdrawn on my Bank Account. Luckly I had enough money in at the time to cover that payment. I suggest you take 5 mins outta your day and check your accounts to see if youve been scammed like me.

So you forgot to untick the box to sign up for prime, and now it's a scam? Am I reading this wrong?

hmmmmm just hmmmmm

I can understand why you feel scammed, it's sharp practice and you won't be the first or last person caught out by it. I wish Amazon and other companies wouldn't do it.

OTOH I am a Prime subscriber and I think it's great value for money.

Awwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww.

Perhaps Amazon can send you some tissues and tiny violin next day with your Prime membership.

Alternatively contact the customer services. They are excellent and might help you with a refund.

calp0l said:

I'm sure I unclicked the box for Amazon Prime at time of Checkout Payment for my online orders.

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Clearly you didn't

How is this a scam?

calp0l said:

So I looked in my Amazon Prime Section and turns out they deducted £79 from my credit card and just decided not to tell me

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calp0l said:

there was a "handy reminder" telling me when the next payment would be taken out.

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calp0l said:

I recieved a letter today telling me I wasn't using any of my Amazon Prime Video Benefits.

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Criminal, absolutely criminal

While the OP is being a tad dramatic about the whole thing, one or two replies are a little harsh. It does catch you out. It got me too, but a simple few clicks got me a refund and what I wanted.

I am typing out an email to Anne Robinson on your behalf.

This is why you check your bank statements kids.

Twirlywoos said:

I am typing out an email to Anne Robinson on your behalf.

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Remember add "I do not wish to be contacted by Anne Robinson"!

You haven't been scammed. They've refunded you as well.

I signed up for 30 day trials of Apple Music and Experian and forgot to cancel before the free 30 day trial was up, they bagged an extra month subscription out of me.

I agree things could be clearer and reminders sent but its not a scam OP.

They sold you a service you agreed to but haven't used...? Not sure how it can be a scam.

They even told you when you weren't using a service you'd paid for...!

So Amazon not only told you about it when you didnt know, they also refunded you straight away?

Struggling to see the scam here...

I have looked into my last payment on 15th July 2016 and there was no £79 added to my order. And I did pay for delivery charges on that delivery. But my Bank Account was deducted on 18th July.

What a misleading title!

You signed up for prime and forgot to unchecked the box, they sent you a letter and are issuing a refund.

Not a scam, it's your own fault!

Why would it be on your order, a subscription to prime is a separate transaction to the items. It wont be on the receipt of the items you first use prime for.

Did the original receipt make a mention of standard delivery or paid for delivery?

Worthy said:

So you forgot to untick the box to sign up for prime, and now it's a scam? Am I reading this wrong?

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Yes clearly you did read it wrong. Try again it may sink in the second time.

POB said:

Awwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww.

Perhaps Amazon can send you some tissues and tiny violin next day with your Prime membership.

Alternatively contact the customer services. They are excellent and might help you with a refund.

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I did try the customer support number. It just disconnects. I may take them up on the tissues. Thanks for the friendly advice...