DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics
- Thread starter MiSJAH
- Start date
I wonder who told Linus about the 2 generations of GPU upgrades?
https://www.youtube.com/watch?v=RIE8h45r9Pk&feature=youtu.be&t=2m30s
https://www.youtube.com/watch?v=RIE8h45r9Pk&feature=youtu.be&t=2m30s
Soldato
The issue is that the GPU/chassis Manufacturers have gone from the MXM 3.0b cards and the current format for the GTX Cards are MXM 3.0C and they are substantially bigger and will not fit in the small space where the original card would fit. This is really down to MSI not having the insight to realise that the newer GPUS(Almost desktop) will have to be bigger and more power hungry. Not all their fault though as its down to the GPU Manufacturer(Foxconn I believe) for not producing a Mobile version of the cards that fit directly into the slot. It is also down to users wanting more power but still wanting the portability.
2 ways I can see MSI getting round this.
1) Get Foxconn to develop and produce less power hungry "Mobile" Pascal cards in MXM 3.0b
2) Supply people with an upgraded system to fit the newer pascal cards with same card as they had originally FOC, take the hit and look at it as a learning experience. This way people can upgrade as advertised.
That back door hush notice is funny though and whoever thought it was a good idea should be fired..
2 ways I can see MSI getting round this.
1) Get Foxconn to develop and produce less power hungry "Mobile" Pascal cards in MXM 3.0b
2) Supply people with an upgraded system to fit the newer pascal cards with same card as they had originally FOC, take the hit and look at it as a learning experience. This way people can upgrade as advertised.
That back door hush notice is funny though and whoever thought it was a good idea should be fired..
So the whole proccess and situation is really getting at me as well now.
Iv accepted that Iv been missold on the idea that I could upgrade my Dragon Edition and that my only option is the trade up scheme which I would be going for... if I could progress with filling in the form to get the details about it.
I however cant as my laptop is on returns RMA with MSI at the moment as it stopped charging. I need my serial number to fill in the form to get the details of the tradeup. Overclcokers cant get me my serial number, MSI tech suport cant as I dont have the right RMA code for them. I have a couple of weeks left on the cut off period for the trade up and im just stuck not being able to do anything because my current lapto had a fault at the wrong time. Great!
Anyway you can help me out with this situation Loki?
Iv accepted that Iv been missold on the idea that I could upgrade my Dragon Edition and that my only option is the trade up scheme which I would be going for... if I could progress with filling in the form to get the details about it.
I however cant as my laptop is on returns RMA with MSI at the moment as it stopped charging. I need my serial number to fill in the form to get the details of the tradeup. Overclcokers cant get me my serial number, MSI tech suport cant as I dont have the right RMA code for them. I have a couple of weeks left on the cut off period for the trade up and im just stuck not being able to do anything because my current lapto had a fault at the wrong time. Great!
Anyway you can help me out with this situation Loki?
The 1080 requires a different non-standard PCB. My guess is they thought people would not like the though of going from the 980m to the 1070 or that not enough people would be interested in the high cost of a custom designed card.
Remember that there are no reference designs from Nvidia this time, each design has to be tested and validated by the manufacturer.
Remember that there are no reference designs from Nvidia this time, each design has to be tested and validated by the manufacturer.
Soldato
Trapee, ping me an email please neilreid (at) msi (dot) com and I will chase up with the RMA centre.
Soldato
Thank you Trapee, I have been out of office today so will pick this up for you
Kind Regards
Soldato
Thinking about a gaming laptop purchase in Florida when I go in 4 weeks and having read this thread it will not be Msi. Bought a lot of Msi in the past but this is poor. Would have liked to have bought one in the UK but the prices are shocking!
So I started this thread over two months ago, time for an update:
Well if MSI had done anything I would have updated this thread, but at present MSI UK has said they are waiting on HQ and 'I must advise you at this moment that this will take time and will not be resolved within 1 – 2 weeks.'
MSI said anyone that wanted to take part in 'trade in' had to do so before 31st October, and now they are not even ready.
Has anyone else dealt with a multinational company so fractured and unable to create realistic solutions?
Some choice quotes from MSI and/or their agents:
What date now?
^^This is in regards to the MXM 1070 Upgrade that MSI mentioned wasn't possible for reasons they explained in the 2nd quote above.
Edit: Questions for the MSI Reps (here rather than in email so it's in the public domain).
1. Why is there no mention of the 'trade in' on any official MSI website where the majority of your customers can see it, I've only seen it on two third party websites?
2. Why is there any time limit whatsoever involved with this 'trade in'?
3. Why is this taking so long to fix? (Maybe look at how, and how quickly Samsung responded and resolved the Galaxy Note 7 situation).
Well if MSI had done anything I would have updated this thread, but at present MSI UK has said they are waiting on HQ and 'I must advise you at this moment that this will take time and will not be resolved within 1 – 2 weeks.'
MSI said anyone that wanted to take part in 'trade in' had to do so before 31st October, and now they are not even ready.
Has anyone else dealt with a multinational company so fractured and unable to create realistic solutions?
Some choice quotes from MSI and/or their agents:
MSI Advertising said:
MSI Natalie said:
MSI Natalie said:
MSI Natalie said:
MSI Natalie said:
What date now?
MSI Natalie said:
MiSJAH said:
Arjang said:
^^This is in regards to the MXM 1070 Upgrade that MSI mentioned wasn't possible for reasons they explained in the 2nd quote above.
Edit: Questions for the MSI Reps (here rather than in email so it's in the public domain).
1. Why is there no mention of the 'trade in' on any official MSI website where the majority of your customers can see it, I've only seen it on two third party websites?
2. Why is there any time limit whatsoever involved with this 'trade in'?
3. Why is this taking so long to fix? (Maybe look at how, and how quickly Samsung responded and resolved the Galaxy Note 7 situation).
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What a sad state of affairs.
Situations like this put people off a company for life, plus most will choose to dissuade others from buying from that manufacture because of the poor service resolution.
Conversely, if it is handled well people can't stop telling people about how valued they feel and how much they respect the efforts of the company.
It's particularly galling that your complaints have fallen on deaf ears! A lot of people won't complain for whatever reason, but you would have thought that any company would go all out to make a complaining customer happy because the reality is they are the tip of the iceberg! Fixing it for them causes a domino effect of good word of mouth for the company.
I can't see a good resolution to this from what you have posted so far. Perhaps time to sell and buy something from a (hopefully!) better manufacture.
You could try to contact them one last time, offer a compromise you are willing to accept (if you can stomach a halfway deal) letting them know if they are unwilling to make good they will have lost a customer and your good word of mouth about them and their products.
Eventually it's all you can do, vote with your wallet and buy elsewhere sadly
Situations like this put people off a company for life, plus most will choose to dissuade others from buying from that manufacture because of the poor service resolution.
Conversely, if it is handled well people can't stop telling people about how valued they feel and how much they respect the efforts of the company.
It's particularly galling that your complaints have fallen on deaf ears! A lot of people won't complain for whatever reason, but you would have thought that any company would go all out to make a complaining customer happy because the reality is they are the tip of the iceberg! Fixing it for them causes a domino effect of good word of mouth for the company.
I can't see a good resolution to this from what you have posted so far. Perhaps time to sell and buy something from a (hopefully!) better manufacture.
You could try to contact them one last time, offer a compromise you are willing to accept (if you can stomach a halfway deal) letting them know if they are unwilling to make good they will have lost a customer and your good word of mouth about them and their products.
Eventually it's all you can do, vote with your wallet and buy elsewhere sadly
Thanks for your post.
MSI UK are currently talking about a further solution with their head office.
MSI UK Notebook said:
The least I am willing to accept is an upgrade to a GTX1080 (new machine or MXM card) at a cost along similar lines to what MSI USA offered their customers ($1,000) less something for the value of my existing 980m.
So best case they offer me a new MXM card at $1,000 that plugs and plays in my existing GT72.
or
A GT73VR with GTX1080 at the same cost less $700 for my 980m (that's what they are going for on ebay.co.uk right now).
Worst case they offer me a GT73VR (like they did with the USA) at $1,000 less a proportion for my 980m ($3-600) and they give me a gesture of goodwill (Dragon fever bundle, backpack, mouse, keyring, stuffed toy).
MSI UK Notebook said:
So, I'll update this thread after I have heard back.
Thanks man.
So EVGA's 1070's and 1080's had an issue: The problem appears to be that the ACX cooler found on the GTX 1080 and GTX 1070 does not adequately cool the card’s voltage regulation modules (VRMs).
So EVGA works with the community to resolve this at zero cost to the customer in an orderly time.
And they display the relevant information directly on their own website: http://www.evga.com/thermalmod/
MSI, this isn't rocket science. Dealing with screw ups is a corporate responsibility, dealing with it well ensures continuation of custom.
What do you think doing it this badly achieves?
Update:
So MSI has emailed those involved in the states:
So originally MSI advertised their upgrade scheme, you pay for the MXM GPU that you want (1060, 1070, 1080), you make the payment and send your machine to them, they install the new card of your choosing. (And you still have your old card, MSI wouldn't need that to install your new card).
Now if you have a GT series notebook with a 970m, and you want a 1080 machine they expect you to pay $2,300 for a $1,000 card (MSI's pricing based on only upgrading the GPU).
Absolutely barking!
Edit: And why does the GT80 with a single GTX980M or a single GTX980 get to upgrade for $1,000 when the GT72 with 980M does not?
Edit2: If it 'Each upgrade cost is the same as if you were only to upgrade the GPU' why are the 2 in the red box different costs?
And if point three is correct *** then the upgrade cost from sli 970m to sli 1070 should be $2,600 as it is a 2 tier jump in GPU. 970m > 1060 > 1070 - 2 x $600 + 2 x $700 = $2,600
Is MSI run by kindergarten kids that have zero understanding of basic math?
So EVGA's 1070's and 1080's had an issue: The problem appears to be that the ACX cooler found on the GTX 1080 and GTX 1070 does not adequately cool the card’s voltage regulation modules (VRMs).
So EVGA works with the community to resolve this at zero cost to the customer in an orderly time.
And they display the relevant information directly on their own website: http://www.evga.com/thermalmod/
MSI, this isn't rocket science. Dealing with screw ups is a corporate responsibility, dealing with it well ensures continuation of custom.
What do you think doing it this badly achieves?
Update:
So MSI has emailed those involved in the states:
So originally MSI advertised their upgrade scheme, you pay for the MXM GPU that you want (1060, 1070, 1080), you make the payment and send your machine to them, they install the new card of your choosing. (And you still have your old card, MSI wouldn't need that to install your new card).
Now if you have a GT series notebook with a 970m, and you want a 1080 machine they expect you to pay $2,300 for a $1,000 card (MSI's pricing based on only upgrading the GPU).
Absolutely barking!
Edit: And why does the GT80 with a single GTX980M or a single GTX980 get to upgrade for $1,000 when the GT72 with 980M does not?
Edit2: If it 'Each upgrade cost is the same as if you were only to upgrade the GPU' why are the 2 in the red box different costs?
And if point three is correct *** then the upgrade cost from sli 970m to sli 1070 should be $2,600 as it is a 2 tier jump in GPU. 970m > 1060 > 1070 - 2 x $600 + 2 x $700 = $2,600
Is MSI run by kindergarten kids that have zero understanding of basic math?
Well I found this thread looking for a MXM upgrade for my GT72, what a severe disappointment this is after I bought my GT72 based on the fact I could upgrade. In the past and now I have a Alienware, lenovo and MSI gaming laptops and Dell support has been by far the best.
I won't be parting with anymore cash to MSI on a upgrade, who's to know what will happen next or in the future!
I will sell my MSI and buy a new alienware I think.
I won't be parting with anymore cash to MSI on a upgrade, who's to know what will happen next or in the future!
I will sell my MSI and buy a new alienware I think.
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Loki: Received my laptop back today so now have access to the serial number. Have sent the form off to Natalie... Now to see what they offer me for an Anniversary Dragon edition. The prospect of loosing my shiny red metal chassis with glowing dragon eye is not nice :s