LG Monitor Repair engineer

CJL · 22 Jul 2016 at 02:08

Hello,

I have an LG34UM95-P and it has damage to the panel, I have emailed LG and they have said they will not fix it and i need to look for a engineer myself.

Where could i get this monitor repaired, could someone point me in the right direction?

Thanks

Scougar · 22 Jul 2016 at 03:28

Try posting in this section: https://forums.overclockers.co.uk/forumdisplay.php?f=85

Also.. how old is it, is it in warranty? What exactly is the issue? Why won't LG repair it?

RJC · 22 Jul 2016 at 07:11

I have moved your thread to the correct section.

Daniel - LG · 22 Jul 2016 at 17:05

What exactly was the damage?

CJL · 25 Jul 2016 at 23:05

My monitor received damage to a single point leaving this

The image is not working on my browser if there is an issue it is here - http://imgur.com/a/rww3X

There is no damage to the outer panel such as dents / cracks and I don't know how this could have happened the panel must be very weak.

LG are not willing to repair it even at a cost as I am out of warranty.

Daniel - LG · 26 Jul 2016 at 09:49

When did you purchase the unit?

no_1_dave · 26 Jul 2016 at 12:02

I had to send my monitor off to LG for repair last month and it took 25 days. They kept saying they were waiting on parts from Europe. Apparently they can send engineers out to repair TVs but not monitors... Was the worst service I have had in a while and put me off buying another LG monitor. Calling their CS team to have an update on progress was costly as I have to call from a mobile. I've only had the monitor 6 months and wish I bought the Samsung now or put a little more into the Predator. I won't make that mistake again

Sesta · 1 Aug 2016 at 17:48

no_1_dave said:
I had to send my monitor off to LG for repair last month and it took 25 days. They kept saying they were waiting on parts from Europe. Apparently they can send engineers out to repair TVs but not monitors... Was the worst service I have had in a while and put me off buying another LG monitor. Calling their CS team to have an update on progress was costly as I have to call from a mobile. I've only had the monitor 6 months and wish I bought the Samsung now or put a little more into the Predator. I won't make that mistake again

Just to echo Dave's bad experience, my 34UC88 has horrendous image retention and has been "repaired" by LG twice, both times the monitor has been sent back with the same fault still present. They are currently refusing to send a replacement monitor and I'm waiting on a call back from a supervisor. I too will not be purchasing another LG product

lude1962 · 1 Aug 2016 at 17:57

is it covered by household insurance, accidental damage old for new etc (premiums may go up etc)?

Mariusz · 1 Aug 2016 at 19:49

lude1962 said:
is it covered by household insurance, accidental damage old for new etc (premiums may go up etc)?

As above, also check your bank account you may have gadget insurance on that.