Associate
Labtech here too, great product we manage are 250 customers with it
Decent monitoring software
- Thread starter peter212693
- Start date
Soldato
Another vote for Labtech here, just migrated away from GFI HoundDog / Maxfocus.
Soldato
Interesting thread!
Is anyone doing anything smarter with notifications from these monitoring tools to stop you and your staff from becomming blind to them? Monitoring and alerting is great for helping you to be more proactive but how do you pick out the single "error" email amongst the 50 "healthy" emails that are also intersperced with regular day-to-day emails? Is a phone app and push notifications a better way to differentiate system and infrastructure alerts with day-to-day requests?
Is anyone doing anything smarter with notifications from these monitoring tools to stop you and your staff from becomming blind to them? Monitoring and alerting is great for helping you to be more proactive but how do you pick out the single "error" email amongst the 50 "healthy" emails that are also intersperced with regular day-to-day emails? Is a phone app and push notifications a better way to differentiate system and infrastructure alerts with day-to-day requests?
Soldato
This. When first setup, use them for reassurance, then get rid.
Also, we use tools such as PagerDuty, which plugs nicely into Solarwinds to give us alerts in alternative ways for high priority issues (server downs, etc).
You can configure it (user personalisation) to contact you via phone call, SMS or push alert in the app.
Useful tool
You can configure it (user personalisation) to contact you via phone call, SMS or push alert in the app.
Useful tool
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Associate
If this is fixed to only one customer then Solarwinds perhaps. If you want to extend to other customers then you might want a true multi tenanted tool.
We have used Nimsoft of old, but growing issues with the product changes have reduced its reliability and usability for us to a point where its a bigger risk than a benefit so we are moving away from it.
We have recently moved to Sciencelogic, not free but very capable with a large number of automation actions built in. It seems clean, agentless, reliable and quick so far in the POC we ran and now the initial install and migration of our customers.
Although I have limited knowledge of it, it sounds like Nagios may be closer to what you want if a free solution.
Mileage will always vary depending on your in house skills and time availability for management and customisation. If you want to utilise contractors occasionally for complex elements at short notice, it is worth scoping out what skilled resources there are out there for your software of choice, and what support is available if you REALLY need it. Free is okay, but is a risk if you are charging your customers for a service that the software underpins.
You tend to find using a monitoring tool is just the start of the 'art of the possible'. Its rare you will stick with a pre set scope of parameters, especially where customers dangle money as an incentive.
We have used Nimsoft of old, but growing issues with the product changes have reduced its reliability and usability for us to a point where its a bigger risk than a benefit so we are moving away from it.
We have recently moved to Sciencelogic, not free but very capable with a large number of automation actions built in. It seems clean, agentless, reliable and quick so far in the POC we ran and now the initial install and migration of our customers.
Although I have limited knowledge of it, it sounds like Nagios may be closer to what you want if a free solution.
Mileage will always vary depending on your in house skills and time availability for management and customisation. If you want to utilise contractors occasionally for complex elements at short notice, it is worth scoping out what skilled resources there are out there for your software of choice, and what support is available if you REALLY need it. Free is okay, but is a risk if you are charging your customers for a service that the software underpins.
You tend to find using a monitoring tool is just the start of the 'art of the possible'. Its rare you will stick with a pre set scope of parameters, especially where customers dangle money as an incentive.