DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

Loki · 1 Sep 2016 at 20:09

MiSJAH said:
Hi Loki,

Email sent.

Can you clarify a couple of points:

Will the upgrade be on the notebook we send in or will it be replaced? (my data is important to me). Waiting for this to be confirmed. The cooling on the newer chassis such as GT73 and GT83 are different to GT72 and GT80 respectively.

Will the there be options with the upgrade, ie. If MXM upgrade kit were available, I would have gone with the GTX 1080 not the GTX 1070? As above. For example our GT72 has GTX 1070 at present.

Will the price be advised before sending in the notebook? No work will be carried out without your approval and the cost will be provided in advance

Will the price be appropriate to the cost of doing the upgrade ourselves had the kit been available, ie. cost of MXM 1080 less the cost of our MXM 980m that we would have sold? Being honest, I have no idea on how the cost to upgrade will work at this stage

Thanks man.

MiSJAH · 2 Sep 2016 at 12:45

Thanks for the update Loki.

Can you check what the solution to 2nd generation upgrade (Volta) will be? I appreciated the upgrade program above discusses the move from Maxwell to Pascal but doesn't really comment on the 2nd generation upgrade.

There are a lot of naysayers when it comes to extreme gaming notebooks, and one of the biggest complaints is that you end up with an expensive system that can’t be upgraded. MSI is doing their part to at least partially address this shortcoming, as they are now guaranteeing support for at least the next two GPU cycles through select vendors in the US. So the GT80 ships with support for GTX 980M and should be able to run at some future point the “GTX A80M” and “GTX B80M” (whatever they end up being called). To take advantage of the GPU upgradeability, users in the US will have to ship their notebook to one of MSI’s System Integrator partners – MSI mentioned iBUYPOWER, XoticPC, GentechPC, and PowerNotebook as options right now. The SI will perform the upgrade, including swapping out the GPU as well as the cooling module, install driver and firmware updates, and then ship the updated notebook back to the user along with the old GPU(s) and cooling modules. Note that the GPU upgrade option is available for both the GT80 Titan as well as the GT72 Dominator.

Source.

Trapeee · 5 Sep 2016 at 00:52

Glad to see they are doing something about this. I got the GT72S Dragon Edition An it's a bit of a downer to see the new GT1080 laptops come out so soon. Such is the pace of technological advancement I guess

MiSJAH · 8 Sep 2016 at 15:20

Any update as to what the program that will rolled out in the next couple of weeks will consist of yet?

solidus1983 · 15 Sep 2016 at 00:00

Hi everyone @Loki i sent you an e-mail and haven't had a response back with the questions i e-mailed you. Also is there any update about the way the program is happening yet. I have a GT72-6QD with many upgrades from the stock configuration i.e 32GB of DDR4 instead of 16GB 3x M.2 drives in and 2x 2.5" drives in with one replacing the ODD (Hyper-VM's always need their own space just like my recording files). Also on top of that i Upgraded the Windows 10 Core to Pro on this laptop too. If you need my e-mail address just PM me and i will hand it over loki.

MiSJAH · 15 Sep 2016 at 04:44

I've been looking at the new Pascal GT72 and other than the new graphics it appears to have lost it's mux switch and ability to raid ssds.

I hope MSI shine a light on the solution soon.

Loki said:
Hi Guys

Key Info

- Program to launch for UK customers within next 3 weeks.

Regards

That was on the 1st September, 3 week will be this Thursday 22nd September.

Still nothing?

I live in switzerland.. and I was wondering why MSI Germany called..
anyway.. their Trade-In program is very simple..

I can decide which trade-in Laptop I want..

GT72VR 6RE Dominator Pro 17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level GeForce®GTX 1070, 8GB GDDR5 Intel HM170 Skylake i7-6700HQ+HM170 DDR IV 8GB*2 256GB SSD +1TB (SATA) 7200rpm BD Writer (9.5mm) Killer N1435 Combo (2*2 a/c)+BT4.1 M.2 type Support Windows10 (High End Devices) 9 cell (GT72) 001785-SKU3

or

GT73VR 6RE Titan (GeForce® GTX 1070, 8GB GDDR5) 17.3" FHD, Anti-Glare (1920*1080) eDP 120Hz Vivid Color 94% (I) GeForce®GTX 1070, 8GB GDDR5 Intel CM236 support super raid Skylake i7-6820HK+CM236 DDR IV 8GB*2 Super Raid 4-512GB NVMe SSD +1TB (SATA) 7200rpm x Killer N1535 Combo (2*2 a/c)+BT4.1 M.2 type Support Windows10 (High End Devices) 8 cell 5225mAH 0017A1-SKU7

for free! they don't Charge any Money..

well.. no..
back to reality..

I have to spend 700 euros + my current gt72s with 980m for the GT72VR
or
I have to spend 1300 euros + my current gt72s with 980m for the GT73VR

unfair trade-in program..

That's a quote from another forum.

So let's do some math. The MXM 1080 module is available to purchase delivered to the UK for ~£1,000, sale of existing GTX980m (there are zero on ebay at the moment, so a good market) ~£500, cost to notebook owner £500.

How can MSI justify asking anyone to pay more for a lesser card, especially in a downgraded chassis?

MSI we await your reasoning.

For those interested; there is still no information forthcoming from MSI in regards to the details of the trade in, trade down, potentially pay more than the cost of a MXM 1080 for a lesser card without the option of selling your existing card to recoup the cost, scheme.

Meaker · 28 Sep 2016 at 10:01

MiSJAH said:
That's a quote from another forum.

So let's do some math. The MXM 1080 module is available to purchase delivered to the UK for ~£1,000, sale of existing GTX980m (there are zero on ebay at the moment, so a good market) ~£500, cost to notebook owner £500.

How can MSI justify asking anyone to pay more for a lesser card, especially in a downgraded chassis?

MSI we await your reasoning.

£950 + tax + shipping so £1140 + shipping.

The 1070 is the replacement for the 980m.

The 1080 replaces the 980 desktop class cards.

The GT73 is certainly superior to the GT72 of old.

Faster cpu, better cooling and faster storage and 120hz display.

MiSJAH · 28 Sep 2016 at 16:17

N17E-G3 aka GTX1080 - £833 (today's price) + shipping/tax = £956.

This is a generic MXM 1080. But as these cards do not drop into the GT72 it's good for the maths.

I don't think NVIDIA have shown a roadmap showing the upgrade path from 980m to 1070 feel free to correct me if I'm wrong.

I agree the GT73 is superior to the GT72 both old and new. But the new GT72 is inferior to the old GT72.

All we want is MSI to be fair with us about this.

Meaker · 28 Sep 2016 at 17:43

MiSJAH said:
N17E-G3 aka GTX1080 - £833 (today's price) + shipping/tax = £956.

This is a generic MXM 1080. But as these cards do not drop into the GT72 it's good for the maths.

I don't think NVIDIA have shown a roadmap showing the upgrade path from 980m to 1070 feel free to correct me if I'm wrong.

I agree the GT73 is superior to the GT72 both old and new. But the new GT72 is inferior to the old GT72.

All we want is MSI to be fair with us about this.

£833 * 1.2 = £1000 so i'm not sure where £956 came from.

The new GT72 is better than the 4xxx series GT72 in terms of connectivity.

MiSJAH · 28 Sep 2016 at 18:22

Agreed. 6 series Intel are better than 4 series, ddr4 is better than ddr3, PCIE SSDs are better than sata SSDs. But really a moot point. If I were looking to purchase a new notebook I would consider these as added value. But that's not the situation. My i7-4720, 16gb ddr3 and triple raid0 SSDs are more than sufficient for gaming with a drop in MXM 10** that MSI advertised. I do not require these parts to be upgraded so it's unreasonable for MSI to expect its customers to bear the cost when the issue is caused by their error.

@Meaker, you've been in the notebook game some time, what would you say would be a fair resolution from MSI, because this looks more and more like a bait and switch?

Meaker · 28 Sep 2016 at 22:32

I understand the gt72 lost the ability to run on igp right or was there some other major difference I am missing? I have not examined the difference between the new one and old one massively closely and could do with a quick run down.

MiSJAH · 29 Sep 2016 at 00:19

Meaker said:
I understand the gt72 lost the ability to run on igp right or was there some other major difference I am missing? I have not examined the difference between the new one and old one massively closely and could do with a quick run down.

The new GT72 has optimus as opposed to the MUX switch that the original GT72 that gave the choice of graphics to the end user.

And the new GT72 has no option to raid ssds, many existing owners have multiple sata ssds that they raid0'd on the original GT72.

Meaker · 29 Sep 2016 at 12:44

The chipset supports sata raid but not pci-e raid. Have they totally masked sata the raid function too? That would be idiotic if so. However a fast pci-e ssd would overcome this mostly. I would say a new machine for the price of a 1070 card would certainly be fair. The upgrade to the gt73 could perhaps be slightly cheaper.

Manwith Noname · 29 Sep 2016 at 17:25

Hmmm, I'm not sure how I feel about this. I have a late 2014 GT72 with the 4870HQ processor and a 980m. I have no real issue with the laptop as it is right now but always had the MXM upgrade in mind.

I'd almost be inclined to just keep what I have and buy a whole new laptop if I felt the need for more portable power.

MiSJAH · 30 Sep 2016 at 03:47

Meaker said:
I would say a new machine for the price of a 1070 card would certainly be fair. The upgrade to the gt73 could perhaps be slightly cheaper.

Me too: GTX1070 MXM = £596 today x 1.2 = £715, I shold also get to keep the 980m to resell as you would in a normal MXM upgrade.

What they actually offered:

GT83VR 6RF(Titan SLI)-028UK
Skylake i7-6920HQ
Dual nVidia Geforce GTX1080, 8GB GDDR5X
DDR IV 64GB
512GB PCIE GEN3 NVMe SSD (256GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£3,615

GT83VR 6RE(Titan SLI)-013UK
Skylake i7-6820HK
Dual nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 32GB
256GB PCIE GEN3 NVMe SSD (128GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£2,315

GT83VR 6RF(Titan SLI)-072UK
Skylake i7-6820HK
Dual nVidia Geforce GTX 1080, 8GB GDDR5X
DDR IV 32GB
512GB PCIE GEN3 NVMe SSD (256GB x2)
1TB (SATA) 7200rpm
18.4" FHD, Anti-Glare (1920*1080) IPS-Level
£3,015

For more information on these models and their new features please see https://www.msi.com/Laptop/GT83VR-6RE-Titan-SLI.html or https://www.msi.com/Laptop/GT83VR-6RF-Titan-SLI.html

GT72VR 6RE(Dominator Pro)-040UK
Skylake i7-6700HQ
nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 16GB
256GB PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£1,315

GT72VR 6RD(Dominator)-037UK
Skylake i7-6700HQ
nVidia Geforce GTX 1060, 6GB GDDR5
DDR IV 16GB
256GB PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£1,015

GT72VR 6RE(Dominator Pro)-234UK
Skylake i7-6700HQ
nVidia Geforce GTX 1070, 8GB GDDR5
DDR IV 16GB
128GB SSD PCIE GEN3 NVMe SSD
1TB (SATA) 7200rpm
17.3" FHD, Anti-Glare (1920*1080) eDP IPS-Level with G-Sync
£1,115

These are the prices for the trade in, so I send my laptop with the GTX980m and they knock ~£600 off the price of a new laptop.

Taking the ****, MSI!

Tr1pp · 30 Sep 2016 at 05:12

This is not an upgrade path, this is a minor discount on a new laptop.

these prices (if accurate) are outrageous. this looks like it should end in a lawsuit for not honouring original upgrade / purchase agreements.

I say 'looks like' as these deals are aimed at the enthusiast market, and we all know that market is too small to make waves if any issues arise

I wish you guys all the best

Axeboy · 30 Sep 2016 at 12:37

MiSJAH said:
These are the prices for the trade in, so I send my laptop with the GTX980m and they knock ~£600 off the price of a new laptop.

Taking the ****, MSI!

Less about the upgrade, but the trade in seems alright. They are a business and not exactly the cheapest in the market.

So, a £700 saving (roughly) but you get the better graphics card you want which is over £715 plus a load of other upgrades, CPU etc I assume?

Am I missing something here, doesn't seem too bad for a trade in scheme to me?

The laptop being traded in is worth £700 to £900 so this seems pretty good. They then need to handle that laptop which costs money to clean, sort, market, sell and all that guff.

I don't have one, but the deal would interest me.

MiSJAH · 30 Sep 2016 at 12:53

Axeboy said:
So, a £700 saving (roughly) but you get the better graphics card you want which is over £715 plus a load of other upgrades, CPU etc I assume?

Am I missing something here, doesn't seem too bad for a trade in scheme to me?

I have a GT72 with a i7-4720, 3 x 128GB sata SSD in RAiD0, and 16GB DDR3. I don't require any of these components to be upgraded.

MSI has provided this scheme to replace the lack of fruition of the advertised promise of upgradable MXM graphics. A replacement MXM 1080 GPU would cost ~£1,000 my existing GPU would sell for around £500, cost to me for, the upgrade ~£500.

Why would I pay more when I do not need to upgrade the other components, and MSI is only upgrading them due to an error on their behalf?

So yes, you are missing something.

If I could upgrade my laptop to the GTX1070, I would then get to sell my graphics card. So the cost of the upgrade drops by the amount I sell my card for. In effect I could upgrade to the GPU MSI want to charge me £1,115 for, for around £200. That is what you, and MSI are missing.

Axeboy · 30 Sep 2016 at 13:01

Yeah, so the trade in seems fine.

The upgrade for you only is the issue?

So, a few things:

1. Could you not just upgrade it yourself? I mean its advertised as upgradable, so it can be done?

2. The costs you state, is that just the price for the card from abroad?

MiSJAH · 30 Sep 2016 at 13:08

Axeboy said:
Yeah, so the trade in seems fine.

The upgrade for you only is the issue?

So, a few things:

1. Could you not just upgrade it yourself? I mean its advertised as upgradable, so it can be done?

2. The costs you state, is that just the price for the card from abroad?

1. Nope, that's why MSI is running this trade in, they advertised it as having upgradable graphics and charged a premium for it. But it turns out that the new nvidia cards would not work with the existing chassis/power/cooling.

2. Yes, with consideration of import tax and delivery.