I bought a graphics card (XFX Geforce 7800 Overclocked) way back around mid March.
It had an intermittent fault where I would either refresh randomly and/or loose video signal completely (black screen), the only way I could get a picture back again was to restart the computer.
This happened regulary during gaming, and video playback, but sometimes it could go for a week or more without playing up, other times it would play up all day and I might be lucky and the problem would disapear the next.
I sent the card back Overclockers.Uk (where I purchased the product) as faulty, explaining the fault and what I had tried etc etc, it was returned and I found out it was the original card, put it into my computer and the problem occured after playing a video for around 10 minutes. I called them up and they said the card passed there benchmark tests (6 hours) and that no fault was found.
I sent the card back again and underlined the fact that this was intermittent and asked them to test it as long as possible, they said they spent the whole day this time running the card and still no fault was found. At this point I gave up as there was no help on the internet and Overclockers were simply charging me around £25 each time I sent it in for testing. I spent hundred's on other computer parts to make sure it was the graphics card and still the fault was there.
It wasn't until about a month later I read a forum where this problem occurs in every overclocked version of this card, and a small team (NGO) had created a driver to correct the problem until nVidia released a driver to resolve the issue.
This worked and I sent all the documentation to Overclockers along with the card, a 4 page!! word document of everything I have done, other people having the same problem etc
It took a week for them to get round to even testing it this time (Was tested/dispatched same day last 2 times) I was never contacted by them as to what was happening, I had to chase them up and spent 20 minutes in queue on the support line to be told it was faulty and they sent it for replacement.
A whole month passed and I asked for a status report on how long this was going to take, and if they were unable to replace it could they please just refund me the money, along with test fees they charged. Until this day I have yet to recieve a reply from them, as they chose to ignore the problem and hope it goes away.
Anyone else bought this card, had this problem? If so what have you done to get it replaced?
I called them Saturday and the guy on the phone was pretty un helpful and didn't seem to be in a position to actually help me. basically after 28 days after testing if nothing happens the manager starts making calls/email to XFX in this case.
about 30 seconds after i realised its been well over 28 days (they got it on 2nd august, didnt test it till 10th, then its been a further 42 days since then. assuming they really did test it on the 10th, i rekon they lied to buy more time but i cant proove that so will have to rest)
Anyway i called up again and after about 10 minutes i got through and told the same operator that its been more than 28 days, its been at least 42 and he then went on to tell me that Overclcokers have had a meeting with XFX last week or so as a lot of returns are waiting for replacements. the manager/managing director should contact me again within the week either sending me back a return or a credit note.
called again yesterday and was told that i should wait until the end of the month and then they might give a full refund. I then asked "so you'll give me a refund" and then i was told "well no"
so basically everything i try to do to get my graphics card back they give me a load of %&$* and i get no where.
Anyone here that can give me an idea of a way to get this sorted? I have waited long enough i think, and this is taking the ****.
It had an intermittent fault where I would either refresh randomly and/or loose video signal completely (black screen), the only way I could get a picture back again was to restart the computer.
This happened regulary during gaming, and video playback, but sometimes it could go for a week or more without playing up, other times it would play up all day and I might be lucky and the problem would disapear the next.
I sent the card back Overclockers.Uk (where I purchased the product) as faulty, explaining the fault and what I had tried etc etc, it was returned and I found out it was the original card, put it into my computer and the problem occured after playing a video for around 10 minutes. I called them up and they said the card passed there benchmark tests (6 hours) and that no fault was found.
I sent the card back again and underlined the fact that this was intermittent and asked them to test it as long as possible, they said they spent the whole day this time running the card and still no fault was found. At this point I gave up as there was no help on the internet and Overclockers were simply charging me around £25 each time I sent it in for testing. I spent hundred's on other computer parts to make sure it was the graphics card and still the fault was there.
It wasn't until about a month later I read a forum where this problem occurs in every overclocked version of this card, and a small team (NGO) had created a driver to correct the problem until nVidia released a driver to resolve the issue.
This worked and I sent all the documentation to Overclockers along with the card, a 4 page!! word document of everything I have done, other people having the same problem etc
It took a week for them to get round to even testing it this time (Was tested/dispatched same day last 2 times) I was never contacted by them as to what was happening, I had to chase them up and spent 20 minutes in queue on the support line to be told it was faulty and they sent it for replacement.
A whole month passed and I asked for a status report on how long this was going to take, and if they were unable to replace it could they please just refund me the money, along with test fees they charged. Until this day I have yet to recieve a reply from them, as they chose to ignore the problem and hope it goes away.
Anyone else bought this card, had this problem? If so what have you done to get it replaced?
I called them Saturday and the guy on the phone was pretty un helpful and didn't seem to be in a position to actually help me. basically after 28 days after testing if nothing happens the manager starts making calls/email to XFX in this case.
about 30 seconds after i realised its been well over 28 days (they got it on 2nd august, didnt test it till 10th, then its been a further 42 days since then. assuming they really did test it on the 10th, i rekon they lied to buy more time but i cant proove that so will have to rest)
Anyway i called up again and after about 10 minutes i got through and told the same operator that its been more than 28 days, its been at least 42 and he then went on to tell me that Overclcokers have had a meeting with XFX last week or so as a lot of returns are waiting for replacements. the manager/managing director should contact me again within the week either sending me back a return or a credit note.
called again yesterday and was told that i should wait until the end of the month and then they might give a full refund. I then asked "so you'll give me a refund" and then i was told "well no"
so basically everything i try to do to get my graphics card back they give me a load of %&$* and i get no where.
Anyone here that can give me an idea of a way to get this sorted? I have waited long enough i think, and this is taking the ****.
