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Old 9th Aug 2008, 13:01   #1
bledd's Avatar
Joined: Oct 2002
Location: Parts Unknown
Posts: 44,140
best way to report damaged telephone pole (pings are massive)

my parents live in a remote area, wind/bad weather has damaged a pole & the line on it

what's the best way to report it to BT?

the last time i phoned up, took about 15 mins to explain to someone that couldn't speak much english that it wasn't the line in the house, but one on by the roadside..
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Old 9th Aug 2008, 13:27   #2
Wise Guy
Joined: Feb 2006
Location: West Mids
Posts: 1,392
Give 0800 0121387 a try, it's OpenReach who I believe take care of all the stuff inbetween you and the exchange.

The times that I have needed them, they have been brilliant.

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