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Old 18th Dec 2010, 14:41   #1
kr236rk
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Angry DVLA Tax Disc Problem: Help!!

Hi,

My tax disc expires 31st December. Have been waiting for the DVLA V11 form to give me my unique reference number so I can buy a new tax disc, either online or down the Post Office. But the form has not arrived.

I cannot email the DVLA because they refuse to give out email addresses. I just spent 2 days trying to contact them by phone and all you get is an electronic switchboard asking you questions. It also asks you for the unique reference number - that's the one lost in the post.

So I'm now faced with being unable to buy a new tax disc over the PO counter or ordering one online - which would probably not reach me in time anyway due to the seasonal post situation.

Add to this the extreme weather (all types) we are now subject to in the UK: what is the logic behind an electronic registering system which relies on letter post for the delivery of key information ~ the unique reference number?

Add to this that the DVLA are part of the Civil Service - public servants paid for by us, the public, and you cannot contact them to ask a simple question like "Where is my V11 please, what should I do?"

Going round in circles here

Please advise -

Thanks,

Ric
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Old 18th Dec 2010, 14:42   #2
MrMoonX
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use your v5 reference number online, whats hard about that? you dont need the v11 reminder to tax it online or at the post office as long as you have your V5.

Maybe you should have read the section on the dvla website about how to tax without a reminder before you [COLOR="Yellow"]*[/COLOR][COLOR="Yellow"]*[/COLOR][COLOR="Yellow"]*[/COLOR][COLOR="Yellow"]*[/COLOR] them off???
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Old 18th Dec 2010, 14:43   #3
4T5
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Why can't you do it at the post office just taking your MOT & Insurance, You don't need a form any more they scan the bar code on the logbook slip.

DOES THIS RAG SMELL LIKE CHLOROFORM TO YOU ?
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Old 18th Dec 2010, 14:44   #4
kr236rk
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Thanks - you may have answered in 5 seconds what the DVLA couldn't over 2 whole days!
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Old 18th Dec 2010, 14:46   #5
kr236rk
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Thumbs up

Quote:
Originally Posted by FortyFive View Post
Why can't you do it at the post office just taking your MOT & Insurance, You don't need a form any more they scan the bar code on the logbook slip.
Thanks. Will the current MOT be okay for this? - the new MOT isn't for a couple of days.

R
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Old 18th Dec 2010, 14:49   #6
MrMoonX
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Quote:
Originally Posted by kr236rk View Post
Thanks - you may have answered in 5 seconds what the DVLA couldn't over 2 whole days!
their website could have told you that?
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Old 18th Dec 2010, 14:52   #7
kr236rk
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Originally Posted by MrMoonX View Post
their website could have told you that?
Thanks but - not that I could see? - but what threw me was the V11, it never turned up
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Old 18th Dec 2010, 14:55   #8
AtreuS
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Quote:
Originally Posted by kr236rk View Post
Thanks. Will the current MOT be okay for this? - the new MOT isn't for a couple of days.

R
Probably not, depends on the person at the counter. They usually like you to have at least a few weeks cover on the MOT and insurance.

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Old 18th Dec 2010, 14:55   #9
kr236rk
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Question

Quote:
Originally Posted by FortyFive View Post
they scan the bar code on the logbook slip.
What do you mean by the logbook please - you mean the book the garage stamp after the MOT?

R
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Old 18th Dec 2010, 14:57   #10
kr236rk
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Originally Posted by AtreuS View Post
Probably not, depends on the person at the counter. They usually like you to have at least a few weeks cover on the MOT and insurance.
Thanks

Oh Kripes, I'll just have to submit the paper work and grit my teeth I guess - what a great system!

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Old 18th Dec 2010, 14:59   #11
Janesy B
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Quote:
Originally Posted by kr236rk View Post
What do you mean by the logbook please - you mean the book the garage stamp after the MOT?

R
The V5c, commonly known as a logbook.
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Old 18th Dec 2010, 15:10   #12
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Quote:
Originally Posted by kr236rk View Post
What do you mean by the logbook please - you mean the book the garage stamp after the MOT?

R
As posted already the V5c form that you have, that confirms who the registered keeper of the vehicle is, is what you need.

No idea why its called a logbook considering its not a book ! nor does it log particularly much other than the last keeper !

Probably a story behind it ?


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Old 18th Dec 2010, 15:12   #13
4T5
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Log means something completely different to me these days.

DOES THIS RAG SMELL LIKE CHLOROFORM TO YOU ?
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Old 18th Dec 2010, 15:16   #14
kr236rk
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yep, it means the form V5C



thanks to all

typical that we all refer to this form as a log BOOK when it's just a piece of paper, and hardly anyone talks about the form number: very confusing because there is also the service book to contend with of course!

beginning to see some light at the end of the tunnel though - many thanks!

Last edited by kr236rk; 18th Dec 2010 at 15:21. Reason: ahhgh!
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Old 18th Dec 2010, 15:22   #15
Dogbreath
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Originally Posted by kr236rk View Post
Thanks. Will the current MOT be okay for this? - the new MOT isn't for a couple of days.

R
The MOT needs to be valid on the month that the tax starts i.e. you couldn't get a tax disc starting from January if your MOT expires in December.
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Old 18th Dec 2010, 15:24   #16
kr236rk
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KRIST!

that means a sprint from the MOT garage to the Post Office?

no wait a mo - my MOT expires 01, Jan 2011: how does this look please?

:-o
Last edited by kr236rk; 18th Dec 2010 at 15:26. Reason: help!
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Old 18th Dec 2010, 15:28   #17
Janesy B
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You can renew the MOT a month before hand and keep the expiry date the same, so you renew the MOT whenever and either apply for your tax online with the V5c document number or go into a post office. You are making this more complicated than it needs to be.
Last edited by Janesy B; 18th Dec 2010 at 15:32.
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Old 18th Dec 2010, 15:34   #18
kr236rk
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OK thanks - the issue would never have arisen had the V11 turned up, at least I finally know what the Log Book looks like now: so a silver lining!
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Old 18th Dec 2010, 17:19   #19
Dave85
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going to have to go to the post office as well damn tax running out on the 31st December

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Old 18th Dec 2010, 18:35   #20
GSDog
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I ordered mine online using the V5C reference number. Only took about 3 or 4 days to arrive.

2011 BMW M3 E92
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Old 18th Dec 2010, 18:57   #21
hiroofheroes
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Quote:
Originally Posted by kr236rk View Post
Thanks - you may have answered in 5 seconds what the DVLA couldn't over 2 whole days!
Had you gone through the automated system to an advisor they could have told you that on the phone in 10 minutes. Sounds like you heard a message you didn't quite understand and hung up.

All the forms the DVLA send out are reminders, sent as a courtesy, we shouldn't rely on them alone - after all things do go missing in the post (in some areas more reguarly than others).
Last edited by hiroofheroes; 18th Dec 2010 at 18:59.
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Old 18th Dec 2010, 23:35   #22
cokecan
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also for future reference, usually if you just mash random buttons or the # or * button a few times on these automated phone systems it will get confused and just put you through to a real person anyway

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Old 19th Dec 2010, 00:48   #23
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also for future reference, usually if you just mash random buttons or the # or * button a few times on these automated phone systems it will get confused and just put you through to a real person anyway
Or press nothing - as if you haven't got a touch tone phone.
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