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Old 18th Jan 2011, 18:43   #1
Nelly
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Graphics Card Warranties - Let's see how good they really are *Look*

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Quote:
Asus >> https://eu-rma.asus.com/pick_eu/uk/
Club 3D >> http://www.club-3d.com/index.php/support/warranty.en.html
EVGA >> http://eu.evga.com/support/warranty/ / http://www.evga.com/articles/00671/ / http://www.evga.com/support/guestregister.asp / http://eu.evga.com/support/ear/
EVGA Step-Up® - Upgrade program >> http://eu.evga.com/support/stepup/ Note: Within the first 90 days of original purchase.
Gainward >> http://www.gainward.com/main/contact.php?lang=en
GALAX (KFA2 / Galaxy) >> http://galax.net/europe/support.html
Gigabyte >> http://uk.gigabyte.com/support-downloads/customer-service.aspx
HIS >> http://www.hisdigital.com/gb/support-71.shtml
Inno3D/Force3D >> http://www.inno3d.com/support2/support_form.html
MSI >> http://uk.msi.com/service/rma/
Palit >> http://www.palit.biz/palit/rma.php?lang=en
PNY >> http://www3.pny.com/rma/index.aspx
Point of View >> http://club.pointofview-online.com/
PowerColor >> http://www.tul.com.tw/global/contactul.aspx
Sapphire >> http://www.sapphiretech.com/presentation/support/support_index.aspx?cid=3&lid=1
Sparkle >> http://www.sparklepower.com/suppRMA.html
VTX3D >> http://www.tul.com.tw/global/contactul.aspx / http://www.vtx3d.com/comp_contactus.asp
XFX >> http://xfxforce.com/en-gb/Help/ContactUs.aspx
Zotac >> http://www.zotac.com/support/contact-support.html

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Last edited by Nelly; 5th Aug 2015 at 20:58. Reason: ammended details.
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Old 18th Jan 2011, 18:45   #2
Alex74
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Nice list

Had a couple HIS cards myself, no luck with their support at all. Happily OcUK were very helpful in getting me a replacement quickly
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Old 18th Jan 2011, 18:48   #3
GJ02
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lucky for all us HIS customers, gibbo is sorting al our issues out should we have one


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Old 18th Jan 2011, 18:57   #4
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Sure i remember some forum members waiting months for there GPU card to be returned from an RMA with powercolour

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Old 18th Jan 2011, 18:59   #5
Ezyryder
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Nice one mate, same for me, I have only picked HIS because OCUK is handling the warranty process.
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Old 18th Jan 2011, 19:10   #6
Nelly
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Quote:
Originally Posted by chaparral View Post
Sure i remember some forum members waiting months for there GPU card to be returned from an RMA with powercolour
I'll have a dig around and add them to the list, thanks.
Quote:
Originally Posted by GJ02 View Post
lucky for all us HIS customers, gibbo is sorting al our issues out should we have one
Quote:
Originally Posted by Ezyryder View Post
Nice one mate, same for me, I have only picked HIS because OCUK is handling the warranty process.
Is that for the full 2 year duration of the warranty? how did you find that out?

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Old 18th Jan 2011, 19:11   #7
GJ02
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Quote:
Originally Posted by Nelly View Post
Is that for the full 2 year duration of the warranty? how did you find that out?
gibbo said, when people started saying about how bad HIS rma was
see here http://forums.overclockers.co.uk/sho...6&postcount=47
so you can a HIS SAPPHIRE AND XFX RMA turned around within 48hrs,


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Last edited by GJ02; 18th Jan 2011 at 19:15.
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Old 18th Jan 2011, 19:12   #8
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Nice one Nelly, Gigabyte are currently my number one consideration anyway but I didn't realise MSI are UK RMA base so that's a bonus.

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Old 18th Jan 2011, 19:17   #9
Nelly
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Quote:
Originally Posted by GJ02 View Post
gibbo said, when people started saying about how bad HIS rma was
see here http://forums.overclockers.co.uk/sho...6&postcount=47
so you can a HIS SAPPHIRE AND XFX RMA turned around within 48hrs,
Yeah the problem there is - the retailer is the point of contact for the duration of the warranty but if it goes wrong after 28 days of purchase - will the cards be sent to HIS / XFX / Sapphire for RMA / Replacement - that's the question.

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Old 18th Jan 2011, 19:18   #10
GJ02
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no the full 2 years is dealt with by ocuk, did you read gibbos post ?

Quote:
HIS, Sapphire and XFX all have 2yr warranty which OcUK warrant.
so to me and everyone else i think that reads, if you have a HIS SAPPHIRE or XFX card, and it needs RMAing within the 2 year warranty period OcUK will deal with it, and if they find it faulty, will replace

that is why i think most people have gone for HIS Sapphire and XFX cards ( safest bet for easy RMA )


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Last edited by GJ02; 18th Jan 2011 at 19:22.
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Old 18th Jan 2011, 19:28   #11
Nelly
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Quote:
Originally Posted by GJ02 View Post
no the full 2 years is dealt with by ocuk, did you read gibbos post ?

so to me and everyone else i think that reads, if you have a HIS SAPPHIRE or XFX card, and it needs RMAing within the 2 year warranty period OcUK will deal with it, and if they find it faulty, will replace

that is why i think most people have gone for HIS Sapphire and XFX cards ( safest bet for easy RMA )
Just looked further on within the actual thread it, so all is good.
Quote:
Originally Posted by Ace Modder View Post
£30 Just buy the HIS - the cards and warranty will be the same as OcUK are dealing with the warranty, even in the 2nd year.
OcUK should put that on the cards description page where you click to buy, might entice more people to buy them than their already is.

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Old 18th Jan 2011, 19:35   #12
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Quote:
Asus - ? ? ? RMA Base - 2-3 Year Warranty (Take's over 4 weeks for Graphics Card RMA) AVOID!
Bought an Asus card from a competitor before Xmas. Clarified before buying that the 3 year warranty was with the UK based retailer. Had read that some retailers selling the card would only deal with RMA for the first 12 months. Also price was too good to turn away.

Great list and thanks for the hard work. I'm sure many will appreciate it.


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Old 18th Jan 2011, 19:42   #13
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whats powercolors rma like ? , i know they reply to contact us within 2 days but where is the rma based ?

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Old 18th Jan 2011, 19:46   #14
Nelly
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Originally Posted by chaotic_uk View Post
whats powercolors rma like ? , i know they reply to contact us within 2 days but where is the rma based ?
PowerColor - Taiwan ? ? ? - 1 Year Warranty (Avoid like the plague, RMA seems to be non-existant for european customers!)

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Old 18th Jan 2011, 19:48   #15
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I had a powercolour gpu and RMA'd at the local computer store, took nearly 3 months to recieve a replacement which was then a HIS gpu.

My 1950pro died on me which was HIS, took a month to be replaced.

Current 4870 is doing great touch wood ha.

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Old 18th Jan 2011, 19:48   #16
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Quote:
Originally Posted by Nelly View Post
PowerColor - Taiwan ? ? ? - 1 Year Warranty (Avoid like the plague, RMA seems to be non-existant for european customers!)

i thought the 5*** and 6*** had a 2 year warranty ? , that was stated on the product page on the powercolor 5830 i got from ocuk early last year .
so it was incorrect ?

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Old 18th Jan 2011, 19:50   #17
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Useful thread. Epic title apostrophe fail
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Old 18th Jan 2011, 19:50   #18
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forget to mention it was an x800pro from powercolour that was then replaced with a
x800xl HIS

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Old 18th Jan 2011, 20:12   #19
Nelly
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Quote:
Originally Posted by Vertigo1 View Post
Useful thread. Epic title apostrophe fail
I can spell thats about it I'm afraid. I never bothered turning up much to school lol.
Quote:
Originally Posted by chaotic_uk View Post
i thought the 5*** and 6*** had a 2 year warranty ? , that was stated on the product page on the powercolor 5830 i got from ocuk early last year .
so it was incorrect ?
Just done abit of searching it is 2 years, will ammend.

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Old 18th Jan 2011, 20:16   #20
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Quote:
Originally Posted by shadow_boxer View Post
Bought an Asus card from a competitor before Xmas. Clarified before buying that the 3 year warranty was with the UK based retailer. Had read that some retailers selling the card would only deal with RMA for the first 12 months. Also price was too good to turn away.

Great list and thanks for the hard work. I'm sure many will appreciate it.

I hope this is true as I have 2 ASUS cards. 5970 and 5870 with over 2 years warranty left on them.
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Old 18th Jan 2011, 20:19   #21
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Nice job.

Think OcUK will still cover XFX RMA's but personally I avoid the brand anyhow.

Gainward RMAs have been a bit problematic for me - tho I like the brand - getting bounced between retailer and Gainward with neither wanting to take responsibility.

Asus haven't been great for me either - generally around 2 weeks but the RMA replacements generally seem to be refurbs and fail quite quickly.

Not used Gigabyte but I hear from a few people they've wanted them to pay return postage too? but generally praised for how quick and professional the turn around was.

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Old 18th Jan 2011, 20:19   #22
Nelly
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Quote:
Originally Posted by chief barker View Post
I hope this is true as I have 2 ASUS cards. 5970 and 5870 with over 2 years warranty left on them.
It is 3 years warranty on the 5*** cards, I did read somewhere newer cards are now 2 years warranty, could do with some clarification.

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Old 18th Jan 2011, 20:23   #23
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Just to add I work in the service centre for Zotac here in the UK. To qualify for 5 year extended warranty you must register the product within 14 days otherwise it's the standard 2 and remember the retailer should handle the warranty they say that they give which is usually the 1.
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Old 18th Jan 2011, 20:24   #24
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I RMA'd a powercolor 4850 1Gb last year through OcUK i waited just over the 28 days before i asked overclockers if there was any sign of a replacement. I was told that they still had not recieved anything from powercolor so they would send me a HIS 4870 512Mb as a replacement. As luck would have it i had decided to upgrade anyway so i had actually sold a friend the 4850 that i was expecting from powercolor and he was happy with a 4870 at no extra cost (he only has a 19" 1440 x 900 monitor so the fact that the 4870 had less memory wasn't reallly an issue)

So, i am glad that i buy all my P.C. hardware from overclockers as i am sure i would have waited much longer if i bought the powercolor card from somewhere else. I bought a HIS 6950 because of overclockers taking care of any issues with the 2 year warranty.

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Old 18th Jan 2011, 20:26   #25
Nelly
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Virtually all retailers are specifying 2 years warranty on the 6*** series of Asus cards.
Quote:
Originally Posted by craig3000 View Post
Just to add I work in the service centre for Zotac here in the UK. To qualify for 5 year extended warranty you must register the product within 14 days otherwise it's the standard 2 and remember the retailer should handle the warranty they say that they give which is usually the 1.
What's the normal turnaround once the card is sent to Zotac?

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Old 18th Jan 2011, 20:46   #26
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A friend who had a MSI 8800GTX fail was refused a RMA from MSI as the serial number suggested it was Amercian stock (this was after the system builder had gone bust).

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Old 18th Jan 2011, 21:20   #27
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Originally Posted by Nelly View Post
It is 3 years warranty on the 5*** cards, I did read somewhere newer cards are now 2 years warranty, could do with some clarification.
I know mate, both cards are just under 1 year old now, so... I have 2 years left.

But the question is who is responsible for the remaining two years, the retailer or the manufacturer (ASUS).
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Old 18th Jan 2011, 21:28   #28
Nelly
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Quote:
Originally Posted by chief barker View Post
I know mate, both cards are just under 1 year old now, so... I have 2 years left.

But the question is who is responsible for the remaining two years, the retailer or the manufacturer (ASUS).
Well as far as I'm aware your point of contact is with the retailer not the manufacturer.

Sometimes it's best to go through the manufacturer if they provide a good service like Gigabyte does, if any retailer told me to go through the manufacturer and I'm not getting anywhere I would take it up with Trading Standards (Consumer Direct) no messing about.

If you don't get your RMA sorted within 28 days anyway you should be entitled to a similar product or a credit note towards a different card, that's what most other retailers do.

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Old 18th Jan 2011, 21:34   #29
AndyH_Lufc
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Quote:
Originally Posted by GJ02 View Post
lucky for all us HIS customers, gibbo is sorting al our issues out should we have one
Awesome

Hopefully shouldn't have any problems but its good to know Overclockers are looking after us. Had to send my RAM to Taiwan last week and its going to take ages before I get it back

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Old 2nd Feb 2011, 17:36   #30
Nelly
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Made a couple of ammendments to the list today, more accurate.

Will keep it updated.

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