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Old 7th Jul 2011, 15:49   #1
Pate
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What does great customer service mean to you......

How best to answer in two sentences or so?
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Old 7th Jul 2011, 15:49   #2
utajoker
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someone who helps you by going above and beyond the call of duty?


Not arrogant, just better.
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Old 7th Jul 2011, 15:50   #3
h00fzilla
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Response times and solutions within the agreed SLAs?
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Old 7th Jul 2011, 15:51   #4
Warbie
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You have to make the customer feel like you're on their side. Job done.

HA-DOU-KEN
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Old 7th Jul 2011, 15:51   #5
Glaucus
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Homework?

Polite, helpful, accurate and fast.
I don't wont to be spoken down to, I don't won't to talk to people with no power, that then have to go get a manager and explain everything again. I don't won't people who ramble on about x,y,z unless I ask for clarifications. I also won't to be able to understand them easily and for them to understand me.

I do think that having far less customer service people. But are highly trained, knowledgable and have the pay-packet and power to decide. Would save huge amounts of time and bad press. I think you could say quarter the staff but give the same total pay and still full fill your obligations just as fast and with a far superior service.

When ever I've had CS problems. It requires multiple phone calls to sort out something that should be sorted in 30seconds. Just think how many man hours that mounts upto.

Last edited by Glaucus; 7th Jul 2011 at 16:03.
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Old 7th Jul 2011, 15:51   #6
Pate
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It's for a job.
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Old 7th Jul 2011, 15:54   #7
J86
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So you want other people to answer this for you?

Really?

THE GAME
Spoiler:
You just lost.
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Old 7th Jul 2011, 15:55   #8
jp_bl_68
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Understanding the wants/needs/demands of your customers and striving to meet/exceed them.

Something like that.

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Old 7th Jul 2011, 15:56   #9
Belmit
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Quote:
Originally Posted by h00fzilla View Post
Response times and solutions within the agreed SLAs?
I'd say that was satisfactory customer service - doing enough to meet their requirements. Great customer service is going the extra mile - exceeding expectations.

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Old 7th Jul 2011, 15:59   #10
Pate
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Originally Posted by Fisha View Post
So you want other people to answer this for you?

Really?
I have a rough idea, but as with most things in life there are different ways of phrasing the same things....

Thanks to the other answers, some good ideas there.
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Old 7th Jul 2011, 16:02   #11
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Quote:
Originally Posted by Belmit View Post
I'd say that was satisfactory customer service - doing enough to meet their requirements. Great customer service is going the extra mile - exceeding expectations.
Agreed, that's the bare minimum I would expect, far from "great service".

For me, great customer device would be going above and beyond what is necessary/expected or the situation for my benefit.
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Old 7th Jul 2011, 16:03   #12
Morbius
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Great customer service means the potential for repeat business.
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Old 7th Jul 2011, 16:04   #13
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Means I'm doing my jobs properly
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Old 7th Jul 2011, 16:04   #14
Abyss
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Quote:
Originally Posted by kenmare View Post
It's for a job.
The whole point of the question is what does it mean to YOU surely? If you get the job are we sharing your workload as well?
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Old 7th Jul 2011, 16:08   #15
4T5
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Quote:
Originally Posted by kenmare View Post
What does great customer service mean to you......
It means Everything to me, So much I will pay over the odds for it & will tip Heavily, On the other side though poor customer service gets untold abuse & grief & I won't ever use them again.

DOES THIS RAG SMELL LIKE CHLOROFORM TO YOU ?
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Old 7th Jul 2011, 16:09   #16
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Two words. Suprise and delight..

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Old 7th Jul 2011, 16:09   #17
amigafan2003
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I can answer it in two words.




blow job*





*Assuimg all the CSR's are female ofc

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Old 7th Jul 2011, 16:11   #18
amigafan2003
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Quote:
Originally Posted by DAnDan View Post
Agreed, that's the bare minimum I would expect, far from "great service".

For me, great customer device would be going above and beyond what is necessary/expected or the situation for my benefit.

Set the bar really low in the first instance then you can easily exceed expectations!

4770k @4.8ghz || 980 Ti WC'd || GA-Z87X-UD3H || 16gb || 840 250gb ssd, 2tb F3, 2tb Barracuda || Lian_Li V2000b || Custom WC (XSPC D5 combo, EK GTX 240 rad + 160 rad, EK Supremacy WB) || Corsair RM850 psu || AOC U3477PQU 21:9 monitor.
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Old 7th Jul 2011, 16:11   #19
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AMEX sent me a congratulations card when I got my doctorate - that meant an awful lot.
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Old 7th Jul 2011, 16:12   #20
J86
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Quote:
Originally Posted by Abyss View Post
The whole point of the question is what does it mean to YOU surely? If you get the job are we sharing your workload as well?
More importantly, money

THE GAME
Spoiler:
You just lost.
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Old 7th Jul 2011, 16:13   #21
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When they're trained properly, there's nothing worst than an idiot at the other end not knowing what they're on about.
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Old 7th Jul 2011, 16:14   #22
Muban
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Exceeding customer expectations. Getting it right first time.

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Old 7th Jul 2011, 16:15   #23
DAnDan
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Quote:
Originally Posted by Tingle View Post
When they're trained properly, there's nothing worst than an idiot at the other end not knowing what they're on about.
Phone shops seem to be the worst for this for me. I can't stand talking to a salesman who knows less about the product I want to buy than I do!
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Old 7th Jul 2011, 16:21   #24
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It means everything to me, it will dictate who gets return business and who doesn't. For example I had a problem with my Logitech Performance MX mouse and within 2 emails I had a replacement sent out to me. In future I'm likely to purchase from Logitech.

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Old 7th Jul 2011, 16:22   #25
hbk123
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Someone who gets what you need done, done!
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Old 7th Jul 2011, 16:27   #26
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Someone who writes their own job application.


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Old 7th Jul 2011, 16:33   #27
Rich_L
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Free stuff.

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Old 7th Jul 2011, 16:35   #28
Tingle
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Quote:
Originally Posted by DAnDan View Post
Phone shops seem to be the worst for this for me. I can't stand talking to a salesman who knows less about the product I want to buy than I do!
Indeed, I have this problem sometimes, and if I'm in the shop I'll end up going around in circles as they'll ask another member of staff, then another, and another...
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Old 7th Jul 2011, 16:38   #29
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Exceeding the customer's expectations at every level.

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Old 7th Jul 2011, 16:40   #30
Bri
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Treating me in a courteous, respectful manner, telling me what's going to happen & when it's going to happen, listening effectively, looking for other potential future issues so I don't have to call again in a few month's time, offering other products that would be beneficial to me....

If all my staff did this, my life would be easy (and I'd probably be out of a job )

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