EXTREME7GEN3 SOUND PROBLEMS

Griff7520 · 23 Oct 2011 at 14:11

Hi

I am at my wits end on this.

I exchanged my extreme4gen3 for this board due to problems with performance speeds on my revo drive

The revo is now working at full speed but now i have a problem with the sound.

The only sound option is digital and in sound manager the back sound connectors are greyed out....in sound options it says that no sound device is detected. I have tried 3 sets of headphones and desktop speakers but nothing works.

Things I have tried so far are
1. installed windows7 8 times since yesterday at 1pm.Tried professional and premium but get same results.
2. installed on a normal sata drive but get same issue.
3. Tried 3 lots of realtec drivers. still same result.
4. reseated all components including cpu...no change
5. tried using onboard graphics and removed graphics cards. no change
6. moved memory sticks to 2 and 4 as opposed to being in 1 and 3. no change
7. Flashed bios to 1.3 no change
8. flashed back to 1.2 no change. now back on stock bios.

no matter what I do I can not get the sound to work.

anyone have any ideas what is causing this...or is the sound on the board broken.....I will have to return this tomorrow unless someone knows what to do.

thx

Surveyor · 23 Oct 2011 at 14:35

You definately have the onboard audio enabled in the BIOS?

Also right click on the volume icon in the taskbar, select playback devices and check what the default audio device is (the one with a green tick).

Nightglow · 23 Oct 2011 at 14:37

Daft question, have you enabled 'Onboard HD Audio' in the bios, it's hidden away under 'South Bridge Configuration', page 76 of the manual, also have Front Panel settings as well there.

Mine was disable when I set up the board, had me stuck for a while.

Nightglow · 23 Oct 2011 at 14:39

You just beat me Surveyor.
My connection so slow today. :mad:

Surveyor · 23 Oct 2011 at 14:41

Nightglow said:
You just beat me Surveyor.
My connection so slow today.

That's no excuse, I'm still on dial up

Not really

Griff7520 · 23 Oct 2011 at 14:48

yes....I have checked all these things....there is only a digital sound option. the speaker conections are greyed out and only front panel are there,,,,,but front panel sound is not connected.

Griff7520 · 23 Oct 2011 at 14:50

at the moment I am downloading every windows update available and service pack 1 to see if that will help.

Surveyor · 23 Oct 2011 at 14:55

Have you tried plugging the speakers into the audio jacks on the motherboard?

I'm using the optical output and because of that the options for the analogue outputs are greyed out.

If you have a digital cable connected then disconnect it.

Plug some speakers into the analogue outputs and then have a look at what options you have in the Realtek HD audio manager.

Griff7520 · 23 Oct 2011 at 15:03

my 5.1 headphones are plugged into the motherboard jacks....I do not have any digital cables connected....there is just no sound comming from the jacks and they aare greyed out in the realtec manager

Surveyor · 23 Oct 2011 at 15:11

Right click on the volume icon in the taskbar, select playback devices and post a screenshot of the window which opens.

Right clicking on the Realtek icon in the taskbar and and selecting audio devices will open the same window.

Griff7520 · 23 Oct 2011 at 15:20

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Griff7520 · 23 Oct 2011 at 15:22

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here is another view of it from the top of the list

Surveyor · 23 Oct 2011 at 15:27

That's a lot of HDMI audio devices!

The one you have with the green tick (the default device) is the analogue audio jacks so that would appear to be working OK.

If you right click on it and select properties it should show you that.

It's nothing simple like you have the sound muted or turned down to a very low volume?

Griff7520 · 23 Oct 2011 at 15:32

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here is the manager

the default with the green tick is not working...there is no sound from it.

Griff7520 · 23 Oct 2011 at 15:34

it is almost like it is saying that the front jacks are in operation....but they are not connected to the motherboard

Surveyor · 23 Oct 2011 at 15:35

Do you have some speakers or other headphones you can plug in to rule out your 5.1 headphones being faulty?

Griff7520 · 23 Oct 2011 at 15:37

yea...tried normal head phones and some desktop speakers

Surveyor · 23 Oct 2011 at 15:41

Any chance of a screen shot of "Device advanced settings"?

And do you have any options if you click on "Set Default Device"?

Griff7520 · 23 Oct 2011 at 15:50

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do you mean this

Surveyor · 23 Oct 2011 at 15:53

Griff7520 said:
do you mean this

The one in the top right hand corner of the Realtek audio manager where it says "Device advanced settings".