BT Netflix issues

OK, switched off my unblock US service a few days back, since then can't get on Netflix. I'm a BT user and doing a bit of googling shows that BT users are having issues getting online with Netflix.

EDIT: This is using APPS either via Smart TV or phone/tablet, not the actual website.

http://www.ispreview.co.uk/index.ph...er-problems-with-netflix-on-lg-smart-tvs.html

Are there any other BT users here using Netflix as standard without altering DNS having issues?

If I switch back on the unblock US, I can get online but Netflix gives a message about using an unblocker and doesn't play anything.

Tried the google DNS, doesn't solve the problem.

No problems with BT and Netflix here.

Rroff said:

No problems with BT and Netflix here.

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Just edited my post, forgot to add this is accessing via app on smart tv or phone/tablet. I can load the website with no issue. My bad.

Dunno about smart tv but works on my android tablet and phone. (Though for some reason the tablet is playing very low quality and seems to refuse to go into anything decent quality - but I've not updated the app on that tablet in months).

Rroff said:

Dunno about smart tv but works on my android tablet and phone. (Though for some reason the tablet is playing very low quality and seems to refuse to go into anything decent quality - but I've not updated the app on that tablet in months).

Click to expand...

Fancy updating the app and seeing if it still works

Phone has the latest version and that works.

I can't get online to Netflix today using Android app or my Fire stick in my TV... I'm on BT.

I was watching Netflix from my phone (Nexus 5)/chromecast earlier, on BT

Still not working for me. A bit of searching shows that it is likely an issue with Home Hub 3 and has affected many people over the last couple of months

Using my own router though have the BT FTTC modem.

Just got off a call with BT. At first they said they had reports of users with Home Hub 3, 4 and 5 having issues. Then they later said it seems to be affecting HH3 type B users most (that's what I have). The help desk guy said he hadn't had any calls from users with a third party router but couldn't promise that using one would fix the issue.

At least they are aware of it. But there is no fix in sight. I guess it may just be quicker to move providers as it seems like this has been a problem for some users for a while.

It's definitely the BT connection out hardware. When I try my android app through WiFi it doesn't work. When I connect through my phone instead (same device) it connects and plays fine.

Hub 3b here, no problems whatsoever.
Was using netflix last night on PC and the missus has hammered it on ps4 the day.

Had a few calls to BT, they're aware but depending who you get on the other end, some won't even try to help if your not a BT TV customer.

HH3 seems to be the main cause, some users with HH4 and 5 having issues too.

Currently in PM's with a guy on the BT boards who thinks he can solve my problem, fingers x'd.

HH5 here, Netflix works fine on a laptop and my Roku streaming stick

Well that was a pleasant surprise...

Thank you for sending in your details. I am sorry to hear that you've been affected by the Netflix issue. We have got this investigated and identified an incompatibility between one of our older hubs and the Netflix app running on a small number of Smart TVs and YouView boxes.

As you have been affected by the issue we have arranged to send you a replacement router free of charge. You should receive your replacement hub in the next few days. The order reference for your new hub is

Click to expand...

Fingers x'd

SixTwoSix said:

Well that was a pleasant surprise...



Fingers x'd

Click to expand...

Good news. Please let me know when you receive it and if it works. I will call them back and insist on a new router if that's the fix. Thanks.

Hades said:

Good news. Please let me know when you receive it and if it works. I will call them back and insist on a new router if that's the fix. Thanks.

Click to expand...

Will let you know tonight. Just had a call off the missus and it's arrived today. That's pretty good considering I sent the message yesterday morning at 8am before work.

It solved the problem, it's just another Homehub 3 they sent but the A variant instead of B variant. I can now watch Netflix again

Thanks.

EDIT: I just called BT who told me I was outside the warranty period and would have to pay for a new home hub. So I politely asked to leave them and move to a provider who would offer a working service and new hub/router for free. They are now going to send me a replacement router for free.

How have you been with them Hades?

My hub is over 3 years old and they didn't try to pull that nonsense with me. Guess it all depends on the idiot on the other end of the phone though.

Glad you're getting another one though.