IPTV freezing and stuttering,virgin braodband

Don
Joined
18 Oct 2002
Posts
41,730
Location
Notts
I am trying to use IPTV and it just stutters and freezes all the time, does same on TV and tablet

If I disconnect from broadband and tether through my phone all is well so it's def the broadband or router

I have 200Mb service and speedtests all seem ok

I have tried it wired and wifi and it's the same

Thanks
 
Associate
Joined
22 Jan 2007
Posts
470
Location
Manchester
Disabling 'Flood Prevention' on the router and turning off 'Web Safe' via your on-line Virgin Account can help to resolve issues with IPTV stuttering.
 
Don
OP
Joined
18 Oct 2002
Posts
41,730
Location
Notts
re router, had SH2 but was swapped for SH3 yesterday, off peak it seems a lot better

does this show anything?



Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.



Tracing route to

1 5 ms 2 ms 3 ms 192.168.0.1
2 11 ms 10 ms 15 ms 10.126.144.1
3 12 ms 17 ms 13 ms nott-core-2a-ae7-1247.network.virginmedia.net [62.255.231.37]
4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 17 ms 18 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
7 21 ms 23 ms 17 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 20 ms 17 ms 17 ms ix-ae-7-0.tcore2.LDN-London.as6453.net [80.231.62.5]
9 35 ms 26 ms 28 ms if-ae-26-2.tcore1.LDN-London.as6453.net [80.231.62.58]
10 31 ms 27 ms 27 ms if-ae-17-2.tcore1.L78-London.as6453.net [80.231.130.129]
11 29 ms 27 ms 29 ms if-ae-3-6.tcore1.PYE-Paris.as6453.net [80.231.130.86]
12 32 ms 29 ms 28 ms if-ae-30-2.thar2.VI8-Vitry-Sur-Seine.as6453.net [5.23.25.5]
13 30 ms 28 ms 27 ms 5.23.25.18
14 28 ms 27 ms 27 ms 195.154.1.249
15 37 ms 29 ms 28 ms 212-83-165-30.rev.poneytelecom.eu [212.83.165.30]

Trace complete.
 
Don
OP
Joined
18 Oct 2002
Posts
41,730
Location
Notts
Without asking questions that could limit the discussion is it on all chans or just certain ones? SH3 has a bug also.

varies

the provider has uploaded a test file to download, off peak 12MB peak 300K but when it is at 300K I got a mate to try it from his BT connection and he got 6MB+

speedtests always come in at 150MB+ and usually over 200
 
Soldato
Joined
21 Feb 2006
Posts
5,649
Location
Home
varies

the provider has uploaded a test file to download, off peak 12MB peak 300K but when it is at 300K I got a mate to try it from his BT connection and he got 6MB+

speedtests always come in at 150MB+ and usually over 200

Do you get 12MB/s in peak downloading other files?
 
Associate
Joined
6 Dec 2002
Posts
1,469
Location
Stoke on Trent
Just came across this thread. New to iptv and been testing a few services. I have very little stuttering using SH2 except on channels where i'd expect a lot of traffic due to there being a big event on that channel. Watching using the SmartIPTV app on my Samsung TV net is 150mb
 
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