Heh heh Logitech have asked me to 'destroy' my mouse

SiD the Turtle · 28 Jul 2008 at 12:41

I've got an MX1000 mouse that has a broken middle click wheel. Logitech will replace it but as I don't have proof of purchase and the label on the bottom has peeled off before they send me a replacement they want me to destroy the mouse and take pictures of it

Has anyone done this before or had experience with Logitech support? They say that they'll send a replacement once the pictures are in but I don't want to nuke it from orbit and then be told I'm not getting a replacement for some jammy reason.

bledd · 28 Jul 2008 at 12:44

http://forums.overclockers.co.uk/showthread.php?t=17900550&highlight=destroy

lamboman · 28 Jul 2008 at 12:54

Yep, done it myself. At least it brings the fun back into returns

SiD the Turtle · 28 Jul 2008 at 13:15

bledd. said:
http://forums.overclockers.co.uk/showthread.php?t=17900550&highlight=destroy

A thread not even a week old, my search powers are weak

bledd · 28 Jul 2008 at 13:56

i wasn't being blunt, i happened to see that last week

Raikiri · 28 Jul 2008 at 13:57

Lighter fluid and send them a video of it

Greenlizard0 · 28 Jul 2008 at 14:04

Why is it Logitech are the only people to insist on this? I'm guessing it's because they don't wanna test returns like other companies. Testing a mouse is harder than sticking in some RAM I suppose. But do e.g. Microsoft or anybody else do it?

misterPK · 28 Jul 2008 at 15:29

Sometimes if they know the fault its easier to just send out a new one than go to the expense of getting in to be tested. Though I am wondering if any of this breaks the WEEE regulations. Don't just throw it in your general waste when you're done anyway, all electronics should be disposed of seperately. Think of the planet people!

PK!

CliffyBiro · 28 Jul 2008 at 15:41

I'd just take a hammer to it.

Nick1881 · 28 Jul 2008 at 15:55

I have a support ticket open with them at the moment, wonder if they will ask me to destroy my G5

Craig321 · 28 Jul 2008 at 16:00

Greenlizard0 said:
Why is it Logitech are the only people to insist on this? I'm guessing it's because they don't wanna test returns like other companies. Testing a mouse is harder than sticking in some RAM I suppose. But do e.g. Microsoft or anybody else do it?

It probably costs Logitech a few p to make a mouse, they'd rather you destroy it than wasting their time testing it.

I recently RMA'd my MX1000 & all they've asked is that I send my power supply to the address they provided.

They're sending me a G5 as replacement :cool:

waso_dude · 28 Jul 2008 at 16:17

http://www.willitblend.com/

job done

SiD the Turtle · 28 Jul 2008 at 16:17

Hmm they told me that they had plenty of MX1000s in stock and I'd get a straight swap. I wonder if I can get a nicer mouse, I've always found the MX1000 a bit heavy.

whiskycycle · 28 Jul 2008 at 19:28

Greenlizard0 said:
Why is it Logitech are the only people to insist on this? I'm guessing it's because they don't wanna test returns like other companies. Testing a mouse is harder than sticking in some RAM I suppose. But do e.g. Microsoft or anybody else do it?

With kit we've got at work, HP do it with certain server components that they can't refurbish. Mainly PSUs that I've seen so far, although it seems to depend on the model and generation the server PSU is from.

With Logitech, I had a G5 that went to pot (middle button funnily enough) and they wanted the USB cable posted back to them. Ditto with a wireless keyboard from a family member's PC as well.

Ben M · 28 Jul 2008 at 19:39

send them a video instead, will entertain some poor sod working there.

setter · 28 Jul 2008 at 19:52

Gotta admit its a unique way of handling an rma. If my g5 decides to pack in i may take the shotgun to it and see how that meets their destruction criteria

Nick1881 · 29 Jul 2008 at 15:12

I heard back from Logitech today about my issue

They asked me to snip the plug and post it to them but didnt say to destroy it but my new mouse is on the way though, I hope its the new one in the better colour.

iviv · 29 Jul 2008 at 15:23

Feed it to your cat!

SiD the Turtle · 29 Jul 2008 at 20:10

Logitech were very impressed with my handiwork destroying the mouse.

I was very impressed with Logitech support, not only are they replacing the MX1000 with a MX Revolution, but the warranty restarts so I get another 3 years. To quote the support guy when I asked if I would only have another six months warranty on the replacement (the MX1000 is 2.5 years old): 'pfft, we're not [South American river].com!'

mr_x_plosion said:
but my new mouse is on the way though, I hope its the new one in the better colour.

What one are you getting?

helmutcheese · 29 Jul 2008 at 20:26

I got a new Mouse/KB kit years back from them with only my fault info and Serials from under the 3 parts (told peep on phone the fault and read out Serials to him).

They sent out a new Mouse/KB Kit and I got 3 days later and I was then to cut of the Plug at end of USB Cable (used to contain the Power Adapter Socket on older models) from my faulty kit and post this to .NL.

I never did as it was a waste of time IMO.

The MX3000 Kit was 1 model down from the top MX3100 (at that time) that I ideally wanted, I sold the MX3000 as new to a customer and bought a MX3100 from OCUK for £20 more.