Does anyone know what a 'credit note' is?

Hutch · 28 Jul 2008 at 13:57

Following a lot of problems with Dell they are giving me a refund of my purchase price.. They agreed to do this on the 22nd.

I havent had any funds from them in my account yet but today I got a 'credit note' listing my system specs and whatnot.. Does this mean the funds should be here already or they will follow shortly?

Hope someone knows.. lol

Thanks

platypus · 28 Jul 2008 at 13:59

I would imagine it means you can shop on the Dell website for anything up to the value of the issued credit note.

Megahurtz400 · 28 Jul 2008 at 13:59

Basically a gft voucher for their store

ScarySquirrel · 28 Jul 2008 at 13:59

A credit note to me would suggest they are not giving you a refund, rather credit which you can only use to purchase from Dell again.

Hutch · 28 Jul 2008 at 14:05

Hmm I didnt think of that. They said refund.. I dont want to buy something from them again... They are awful..

Sigh.. I best get on the phone.

platypus · 28 Jul 2008 at 14:08

Agreed, it's an underhand and rather rude tactic.

Makunouchi · 28 Jul 2008 at 14:19

Wiki has this to say: http://en.wikipedia.org/wiki/Credit_note

Hutch · 28 Jul 2008 at 14:23

I emailed the last cs rep i spoke to (Always pays to get their full name that way you can email them and not waste money on a phone call).

Hopefully she will reply by tomorrow, otherwise I will call then. I am at the point where im loathe to waste more phone bill on them.

Killa_ken · 28 Jul 2008 at 14:50

Tell them to **** their gift voucher and give you a full refund + interest unless they like the sound of a court case.

Hutch · 28 Jul 2008 at 14:51

Killa_ken said:
Tell them to **** their gift voucher and give you a full refund + interest unless they like the sound of a court case.

Already given them 14 days to provide a refund as of the 22nd July or im taking it to small claims. Sent the letter recorded, and they phoned me when they recieved it so they definately had it..

But yeah, they can stick their gift voucher where the sun dont shine..

ste_bla · 28 Jul 2008 at 14:52

Sometimes companies do credit notes and then you have to request a cheque. Eclipse the ISP do it this way.

Hutch · 28 Jul 2008 at 15:23

ste_bla said:
Sometimes companies do credit notes and then you have to request a cheque. Eclipse the ISP do it this way.

I tried to ring them to see if that was the case.. Cs reception put me through to technical reception, who put me back through to cs reception. I told cs reception I needed to speak to cs, but you guessed it, they put me back through to technical reception.

I then told them again i needed cs, back to cs reception, told them i needed cs, gave them the names of 3 people there.. thought for sure i would get to cs... No back to technical reception.

All i can say is, dont buy a dell

bledd · 28 Jul 2008 at 15:25

never had any problems with any dells in the past

they're relatively clean machines

Burnsy2023 · 28 Jul 2008 at 15:27

Hutch said:
All i can say is, dont buy a dell

Dell aren't bad, although everything I buy is on a corporate account so I get my own sales manager to sort any issues. Oh, and I don't usually buy desktops, only lappies and servers.

Burnsy

Hutch · 28 Jul 2008 at 15:35

Im more bothered by the pathetic customer service than the quality of the laptop. I could easilly believe my laptop was something of an isolated incident of poor quality control or something.

As for business customers, as someone already posted on here, thats a completely different kettle of fish

Dell actually give a crap about business customers.

Burnsy2023 · 28 Jul 2008 at 15:37

Hutch said:
Dell actually give a crap about business customers.

Indeed, when orders are worth tens of thousands of pounds at a minimum, businesses listen very hard.

Burnsy

Hutch · 28 Jul 2008 at 15:44

Ah well, Ive cost them about 2.5k now in lost sales, from people ive directed elsewhere. Its nothing in the grand scheme of things but it makes me feel better.

Ross1234 · 28 Jul 2008 at 15:48

At our shop we use them as change for gift vouchers.

arknor · 28 Jul 2008 at 16:34

how old was the computer? if it was less than 6 months by law they have to give you a refund or proof any fault with the computer wasnt there when it was sold.

if its after 6 months you have to proof the fault was there when it was sold lol wierd law

Hutch · 28 Jul 2008 at 16:39

Over 6 months old. They have already agreed to refund me, but im just concerned about getting this credit note thing.

I spoke to trading standards, and they told me that since dell had their chance to fix the problem, then had more than a reasonable amount of time to replace the laptop (Which they failed to do after nearly 2 months), then i am due a refund.