The Indian call centre appreciation thread.

eXor

eXor

eXor

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My Dell monitor developed 3, 1 pixel wide, vertical lines down the entire height of the screen. So, I called Dell support and was put through to an Indian lady ( she had a slight accent ).

She was very polite, very patient and I understood every single word that she uttered. She said that the replacement monitor would be arriving tomorrow and I asked if they had my address. She then apologized profusely ( I found this hilarious ) before asking me to confirm my address. She finally wished me a very good day.

I've read about people complaining bitterly about Indian call centre operators on these, and other, boards. Maybe I was one of the lucky few? :p

Share your experiences.
 
I'll join the appreciation:) I phoned Microsoft support to get a hard-drive transfer cable and the indian gentlemen was polite, helpful and my cable arrived just a couple of days later so he obviously did his job well.

Though on the flipside I have also had some atrocious experiences with Indian call centres!!
 
your good experiences are but a tiny drop in the vast ocean of horrific, unintelligable, banging ones head against a brick wall, downright ignorant and utterly useless indian call centre experiences.

Im happy for you though.
 
fastwunz said:
your good experiences are but a tiny drop in the vast ocean of horrific, unintelligable, banging ones head against a brick wall, downright ignorant and utterly useless indian call centre experiences.

Im happy for you though.
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Totally agree after messing about with dell with a indian call centre
 
eXor said:
My Dell monitor developed 3, 1 pixel wide, vertical lines down the entire height of the screen. So, I called Dell support and was put through to an Indian lady ( she had a slight accent ).

She was very polite, very patient and I understood every single word that she uttered. She said that the replacement monitor would be arriving tomorrow and I asked if they had my address. She then apologized profusely ( I found this hilarious ) before asking me to confirm my address. She finally wished me a very good day.
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Get back on the phone and tell her she is clearly not qualified to work in an Indian call centre.
 
I think as a race, Indian folk are genuinely polite and this as well as the financial benefits may be why some companies choose to use Indian call centres. You'll often find many call centres are based in the North East of England, as they are also often perceived as being of a warm and polite nature.

You only need to look at an Indian restaurant to see how polite and professional Indians can be.

However, they do also have their stereotypes as do most nations. Indians love a bargain and like to haggle :D

On call centres specifically...nah, hate em, never had a good experience!
 
The microsoft call centre had the worst quality line I have ever head. I had to ask everything to be repeated two or three times as it was so quiet. You would have thought such a company could get it right. This call centre was in Ireland too.
 
My sister in law's father who's severely disabled was getting harrassed by some crowd of indians trying to sell him stuff, after the 3rd of 4th call she took the phone and politely asked them to stop ringing as her father finds it difficult to get to the phone, the hairy indian scrotal sack then called her a "bloody bitch" and hung up.

Yay for unaccountable third world call centres staffed by mongoloids!
 
Strife212 said:
The microsoft call centre had the worst quality line I have ever head. I had to ask everything to be repeated two or three times as it was so quiet. You would have thought such a company could get it right. This call centre was in Ireland too.
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Mine was also oddly quiet. I was on a cordless phone.
 
I don't specifically have an issue with offshore call centre staff, but I have a problem with the complete lack of power they are given to actually resolve problems. A laptop order with Dell resulted in delays and the call centre staff not being told anything about why it was being delayed. Because of this and possibly some desire to either get me off the phone or seem to provide service, they resorted to lieing about exactly what parts were being waited for (I was later told by UK corporate that they don't even have access to this information), and point blank refused to connect me to someone in the UK from Dell corporate or even send an email to request someone in the UK phoned me back - going as far as to say that Dell in the UK don't have any phone lines.

I've no doubt they have been told that any calls that get escalated to a UK team lose them money, but they probably lost more money through a cancelled order. If you're going to delegate the bitch-tasks to an offshore team then you need to delegate the power to make decisions as well.
 
Never, ever try to get a replacement controller out of MS if you don't have an XBOX :rolleyes:
Took me 7 calls before I found someone with the brains to figure out how to sort it, and even then I've been through 3 callbacks.

They advertise it specifically for Windows too.


Dell, just as bad when you don't have a computer just a monitor, and to top if off they're using a retarded VOIP system on which the volume is trashed.

-Leezer-
 
I think that the problem with many foreign call centres is that the personal must follow their protocol.

They must not deviate from their protocol.

They will not pay attention to your requests until you follow their protocol.





PROTOCOL!
 
simulatorman said:
Why?
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I worked for a callcentre for Orange and they have call centres in India, they were more front line and the callcentres in the UK were basically the second level and specialist teams.

Almost every call where they contacted us about an issue with a customer would turn into an argument why we as a callcentre did not need to take over the call from them.

And of course they are extremely polite and they get good scores for that in their callcentres reviews but they are generally pretty useless. Almost every cal where a customer had spoken to the Indian callcentre they had basically fobbed them off with tripe.

Even emails I dealt with where the customer had been in contact with an Indian callcentre it seemed like they didn't even read the emails and just copy pasted random crap.

It seemed like they had been trained from the get-go to get customers off the line as quickly as possible or to pass them to other callcentres as quickly as possible.

UK callcentres may not be as "polite" i.e. Yes sir, no sir how's the weather today. thank you for calling have a nice day. But from the Indian callcentres I worked alongside it always seemed like "You get what you pay for" it just seemed like they would get the customer dealt with as quickly as possible regardless of if the customer's problem was solved or not.

Oh and almost every day there would be many, many calls where an Indian agent had told them "my systems are down you'll have to ring back later" and of course they would and get through to one of the UK callcentres instead.
 
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