Associate
- Joined
- 7 Nov 2005
- Posts
- 746
- Location
- Southampton, UK
I get my credit card statement on 15th of every month (assuming that I've spent in that month, which I don't always do).
I (nearly) always pay off the balance in full (it's normally as soon as I get my statement). If I don't pay it off in full I pay off way more than the minimum amount.
I have a direct debit set up for the minimum payment (£25) which goes out on the 1st of the month, just in case I forgot to pay it off one month (I'd be charged stupid amounts if I missed a payment).
What I don't understand is why when I've paid off my balance in full or at least paid more than the minimum, on say 15th/16th, do the credit card company still take the £25 direct debit on the 1st? This means I end up in credit on my card. This is actually not really allowed as the credit card companies don't insure credit amount, only debit amounts. I then have to phone them up and get the £25 returned which takes a few days, day they get the interest on (I know it's only fractions of pennies but its the principle, and fractions of pennies from hundreds of thousands of customers adds up).
I normally phone them up once I've made the manual payment and tell them to cancel the dd for this month, but they keep not doing so.
Why can't they check, maybe a week before the direct debit is due, whether there is still money owing on the card or if I've already made a payment?
I'm wondering if other credit card companies do this? If not I'll be changing card sharpish!
I (nearly) always pay off the balance in full (it's normally as soon as I get my statement). If I don't pay it off in full I pay off way more than the minimum amount.
I have a direct debit set up for the minimum payment (£25) which goes out on the 1st of the month, just in case I forgot to pay it off one month (I'd be charged stupid amounts if I missed a payment).
What I don't understand is why when I've paid off my balance in full or at least paid more than the minimum, on say 15th/16th, do the credit card company still take the £25 direct debit on the 1st? This means I end up in credit on my card. This is actually not really allowed as the credit card companies don't insure credit amount, only debit amounts. I then have to phone them up and get the £25 returned which takes a few days, day they get the interest on (I know it's only fractions of pennies but its the principle, and fractions of pennies from hundreds of thousands of customers adds up).
I normally phone them up once I've made the manual payment and tell them to cancel the dd for this month, but they keep not doing so.
Why can't they check, maybe a week before the direct debit is due, whether there is still money owing on the card or if I've already made a payment?
I'm wondering if other credit card companies do this? If not I'll be changing card sharpish!

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