Deactivated phoneline, can it affect speeds?

Orcvader

Orcvader

Orcvader

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Joined
11 Oct 2009
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Greater London
Moved to a new place for university, and I've been getting horrible speeds. Average 2 Mb/s download and 0.01 Mb/s, with insane high ping. The package is the O2 Pro package. When I last checked the speeds in January, the speeds were 19 Mb/s download and 0.9 Mb/s, with a nice low ping.
I recently discovered that the phoneline has been deactivated, as no one uses the phones anymore. Could this be the cause of the massive speed drop?
 
Now I may be wrong but the vast majority of ISp's will sya you need an active line in order to receive broadband. The fact that youe line has now been deactivated means your Bb should stop at some point. It shouldn't really affect your speeds though.
 
As just said without an active phoneline you will not have active broadband. If you plug a phone into the line do you get dial tone?

Slow speed is not a symptom of a deactivated phone line.
 
Not necessarily. It's entirely possible to have active broadband on a line where the PSTN service isn't active as all they do is both share the same physical line. That being said, in order to have broadband you need to be subscribed to an active phone line, so the fact you have no dial tone is more than likely a fault in the exchange somewhere and you'd need to phone BT to get it fixed.

I don't see why an inactive PSTN side would affect BB speeds, though, unless there's a physical wiring fault at exchange end that coincidentally is affecting the ADSL part.
 
pepp77 said:
As just said without an active phoneline you will not have active broadband. If you plug a phone into the line do you get dial tone?

Slow speed is not a symptom of a deactivated phone line.
Click to expand...

Nope, no dial tone. The tenants are getting it reactivated as they opened a new shop downstairs, although BT insists to install new lines. Their customer support is painfully slow :mad:
Just wanted to check. If the speeds are still slow after the new lines, should I phone up BT? Or call O2 about my broadband speeds?
 
If your phone service is working perfectly fine then it's O2 you'll need to phone. be prepared for a fight as they'll no doubt blame everything under the sun before actually looking into a fault with your line. (Please note this is a generic response to most ISP's attitude to faults and in no way is indicative of O2 directly!)
 
Since the phone service is basically dead, should I call BT then?
And here are my line stats:
Code: 
	Link Information
			
Uptime:	3 days, 22:01:10
DSL Type:	G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]:	61 / 4,607
Bandwidth (Up/Down) [kbps/kbps]:	69 / 4,982
Data Transferred (Sent/Received) [kB/kB]:	0.00 / 0.00
Output Power (Up/Down) [dBm]:	11.0 / 18.5
Line Attenuation (Up/Down) [dB]:	43.0 / 34.5
SN Margin (Up/Down) [dB]:	6.0 / 6.5
Vendor ID (Local/Remote):	TMMB / BDCM
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
Loss of Link (Remote):	0
Error Seconds (Local/Remote):	1 / 0
FEC Errors (Up/Down):	1,175 / 13,528,182
CRC Errors (Up/Down):	1,175 / 2,982
HEC Errors (Up/Down):	18,031 / 2,509
I'm a total noob at this stuff so I have no idea what most of these stuff mean :(
 
Orcvader said:
Nope, no dial tone. The tenants are getting it reactivated as they opened a new shop downstairs, although BT insists to install new lines. Their customer support is painfully slow :mad:
Just wanted to check. If the speeds are still slow after the new lines, should I phone up BT? Or call O2 about my broadband speeds?
Click to expand...

Is it using any kinda extensions/splitters, etc.?
 
As far as I'm concerned, no it isn't. BT has comfirmed the line is dead by the way. I have no idea why I still have internet!
 
Having an inactive line won't actually stop the broadband, but your ISP will be notified that the BB should be ceased. How quickly they get round to that is another question entirely!
 
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