Great Service!

steve45

steve45

steve45

Soldato
Joined
10 Jan 2006
Posts
4,897
Location
Newton Aycliffe
Now its been a while since i purchased anything PC related, a few years since i purchased from this site infact, but i have just had an excellent buying experience from this fine online retailer.:D

Dispite experiencing a slight issue, down to an oversight by myself may i add:o, however a couple of webnotes later left me with a smile and renewed respect for this company, made solving this issue very easy.
swift, polite and helpful replies from the staff!

Good service really does make all the difference, thank you OCUK!

i now look forward to returning to the UK on RnR shortly and assembling my new system:)
 
Cleeecooo said:
Shame they refuse to do price matches :(
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Perhaps. I'm not sure it's entirely appropriate for this kind of market though. Factors such as support before/after the purchase are important and naturally this costs a fair amount of revenue. They can't really compete with the companies that spend very little on support and other quality factors outside the product itself. Well that's the way I see it anyway.
 
Just bought a USB wireless network adaptor, and opted for free delivery. It arrived the next working day. :cool:

Gotta love free delivery. Thanks OcUK :)
 
My ssd packed up a few months back, anyway it was a year old but despite this, not only did i get a new replacement it was a newer better model as no stock was remaining.

Which is why i continue to shop with ocuk, don't mind paying that bit extra knowing im covered.

Mind i have spent a fair bit over the years, which probably helps :D
 
sniffy said:
Perhaps. I'm not sure it's entirely appropriate for this kind of market though. Factors such as support before/after the purchase are important and naturally this costs a fair amount of revenue. They can't really compete with the companies that spend very little on support and other quality factors outside the product itself. Well that's the way I see it anyway.
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True, I don't expect them to match any prices for crappy little stores like Exor (again, clearly not a competitor)!

However, there are some other, much larger etailers that have good CS also. Like the guys who offer insurance (think of printers).

I still prefer OcUK as the staff are more enthusiastic and as a whole, much much much nicer but the other places also have decent staff who get the job done and also give you free stuff which kinda makes up for the ****ty sales team who sound like emos
 
I'l be placing my first order very soon so threads like this are reassuring. Free delivery is great too, need to work on my post count some more to feel the benefit though :)
 
I will pass this onto my team who may not have seen this thread. We love to hear the great feedback as we really do try to give the best service we possibly can. :)
 
I have to admit I've noticed this too. I have a matched kit of OCZ Reaper HPC DDR2 1066MHz RAM that has gone on the blink. I didn't want to wait for RMA so I bought a similar Geil kit to use, from OcUK of course; but due to my ongoing rubbish health I still haven't sent off the old RAM.

OcUK not only agreed to RMA it to OCZ on my behalf (I bought it two YEARS ago!), but said don't worry about missing the 30 day RMA deadline (ill again lol), just post it to [name] from the shop and he'll sort it out. You can't buy service like that tbh. :)
 
I have had to RMA a few graphics cards and the service has been excellent. Very smooth RMA process and great support. Top marks, I will always buy from here i think, even if i can find cheaper elsewhere ( to a reasonable level;)) as the support and forums really make a difference. Top marks
 
I wish where I work would buy from here.

Thursday ordered some bits to build 5 news PC's from a competitor. would have liked them for Friday so would have paid for next day delivery but the hard drives were showing in stock but unavailable for next day delivery. So just went for the free postage option.

Friday box turns up, in it 5 hard drives nothing else, got to wait for the rest *facepalm*
 
danza said:
Just bought a USB wireless network adaptor, and opted for free delivery. It arrived the next working day. :cool:

Gotta love free delivery. Thanks OcUK :)
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Same here. Ordered Thursday just gone. Arrived Friday.

That's why I keep coming back to OCUK. Been to their shop twice! And when I upgrade to IB next year, I'll be going back again.
 
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