Apple has dropped the ball with iPhone 5 and maps

ince

ince

ince

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Shame but it was never going to last. After an amazing run what a fall. I picked up the iPad 3 amazing product. Everyone who uses it is impressed.

What goes up must come down. Complacency sets in and standards fall.

The build quality of the iPhone 5 black is not up to an acceptable standard for any new product. Not just iPhone but anything in this day and age.

Maps are atrocious. In this day and age a company should not release something so defective. It causes a lot of embarrassment and loss of reputation.

It will be interesting to see if they can recover from this and how the share price will react. Will other companies now close the gap and overtake.
 
What amazes me is that a guy, or a team, or whatever, had decided that Maps was good enough and said 'Yup, lets ship it!'... How it ever got through the most basic QA tests baffles me. Too much time spent on London and not nearly enough time anywhere else.
 
Hence the iPhone 5's terrible first day sales :rolleyes:

The points you have made are valid, however you have said it as if Apple are now suffering massively due to them. The fact is they simply aren't.

While it's not exactly ideal, the Maps will improve over time. The black iPhone...we'll have to wait and see.
 
Seems a bit premature to be calling Apple's demise. I doubt it will have any significant impact and they will report record sales and profits as usual.
 
They've sold millions of iP5s and the majority of them, including mine, are perfect. Mine doesn't creak, rattle or have any markings what so ever on it. People with problems tend to report their problems compared to the many people who are happy. To get a clearer picture we should make a poll to see how people are actually getting on...

They *might* have an issue with the anodising, but I'll withhold judgement on that.

The rest of the phone however is superb, it runs insanely fast, GPS speed and accuracy indoors is also immense. (It holds signal better than my iP4 did in my very dodgy signal area too)

As for maps, it is already getting better, a number of errors I have spotted have already been corrected. Unfortunately, mapping the world isn't a small undertaking and Apple is between a rock and a hard place on that front.
 
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The map was released perhaps a bit too early, but I have no doubt that Apple will update and fix it.

The iPhone 5 is marvellous. Very happy I upgraded :)
 
No one knew about these issues before buying the iPhone so sales would not be affected. In future people may think twice about buying.

Time will tell. I have already returned mine.
 
ince said:
Shame but it was never going to last. After an amazing run what a fall. I picked up the iPad 3 amazing product. Everyone who uses it is impressed.

What goes up must come down. Complacency sets in and standards fall.

The build quality of the iPhone 5 black is not up to an acceptable standard for any new product. Not just iPhone but anything in this day and age.

Maps are atrocious. In this day and age a company should not release something so defective. It causes a lot of embarrassment and loss of reputation.

It will be interesting to see if they can recover from this and how the share price will react. Will other companies now close the gap and overtake.
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If the product was quality I would still have it. I can pick one up anytime but the phone is not up to standard at the moment. If it is I will buy otherwise I will move elsewhere.

What I can't accept is chips and scratches so quickly and definitely not out the box.
 
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Concorde Rules said:
They've sold millions of iP5s and the majority of them, including mine, are perfect. Mine doesn't creak, rattle or have any markings what so ever on it. People with problems tend to report their problems compared to the many people who are happy. To get a clearer picture we should make a poll to see how people are actually getting on...

They *might* have an issue with the anodising, but I'll withhold judgement on that.

The rest of the phone however is superb, it runs insanely fast, GPS speed and accuracy indoors is also immense. (It holds signal better than my iP4 did in my very dodgy signal area too)

As for maps, it is already getting better, a number of errors I have spotted have already been corrected. Unfortunately, mapping the world isn't a small undertaking and Apple is between a rock and a hard place on that front.
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They have chosen not to use a harder form of anodising.

In my experience, there seems to be an issue with the marks. To get one like it is, however unlucky suggests to me they've let a few bad eggs through.

I respect what you're saying, but there are already a lot of people on twitter with marked-from-the-box phones to call it an exaggeration.
 
EVH said:
They have chosen not to use a harder form of anodising.

In my experience, there seems to be an issue with the marks. To get one like it is, however unlucky suggests to me they've let a few bad eggs through.

I respect what you're saying, but there are already a lot of people on twitter with marked-from-the-box phones to call it an exaggeration.
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I actually opened my phone in the store to double check given the reports.

Do we know for fact that they are using Type II not Type III? Your thoughts in the other thread do seem plausible.

Could it be that you unfortunate people got the '1st batch' and that subsequently they have fixed the issue? :confused:
 
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My biggest reaction is disappointment. I am not a die hard apple fan but neither a hater. I like great products and would have loved this to be the phone to have. It wasn't unfortunately so I need to make a decision.
 
Not sure what you mean about poor build quality? The phone is superbly built with quality materials. The problem is they have had to crank so many out of the door that a small percentage have manufacturing defects. This is certainly unfortunate, but that doesn't mean all iPhone 5's are poorly built now does it? My black 32gb iPhone 5 is in pristine condition, no marks or issues at all. It's an impressive piece of kit for sure. There is always a few teething problems with any new mass produced product. If you have a defective one, get it swapped, simple.
 
I do genuinely hope Apple do terribly because of the ip5. I'd like Apple to go back to their "supporting the little man" / "think different" brand promise. I don't want to be involved in a craze that ultimately boils down to owning an expensive fashion accessory. I use my laptop for work (animation) and OSX isn't up to the job any more. Apple will need to start listening to their customers again at some point, what they are doing can't continue, and if it does, users are going to have a seriously dumbed down experience. "you've taken a warped picture with photobooth, upload it straight to facebook so your stupid friends can comment on your unoriginality and you can get all your notifications in our center... without even opening a browser" - woo ****ing hoo...
 
I doubt it'll have much of an effect on Apple, just the same way that 'antennagate' had no effect. The competition have been releasing even more shoddy products for years and getting away with it.
 
bloodiedathame said:
I do genuinely hope Apple do terribly because of the ip5. I'd like Apple to go back to their "supporting the little man" / "think different" brand promise. I don't want to be involved in a craze that ultimately boils down to owning an expensive fashion accessory. I use my laptop for work (animation) and OSX isn't up to the job any more. Apple will need to start listening to their customers again at some point, what they are doing can't continue, and if it does, users are going to have a seriously dumbed down experience. "you've taken a warped picture with photobooth, upload it straight to facebook so your stupid friends can comment on your unoriginality and you can get all your notifications in our center... without even opening a browser" - woo ****ing hoo...
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Apple won't do terribly with the iPhone5, but they are certainly making serious withdrawals from the bank of goodwill with a lot of people - myself included.

I've been a Mac user for many years, I was an original iPhone early adopter and have used one ever since, and I have an iPad3. Unfortunately because of the way Apple have conducted themselves over the past couple years I have no plans to buy another Apple product.

The problem is Apple don't care about customers like us any more, and who can blame them? They struck oil with the mass smartphone and tablet market so why bother continuing to mine for a few tech enthusiasts who will hold them to a higher standard. It's no coincidence that the standard of software has slipped over the past few years.

The majority of people buying iPhones, iPads etc. today don't give a hoot that the maps are inferior, security updates are slow and that features are arbitrarily withheld for older products. The device mentality goes hand in hand with a company that is primarily geared to moving hardware.

A TV, a fridge, a DVR, a tablet, a smartphone, a laptop... if you can install the idea in your target markets mind that new features (or even some new features) necessitate a device replacement then bingo... you've gone a long way to securing your future revenue stream if your business is selling hardware.

People think I'm nuts when I say Windows is the way to go, but let's face it, Microsoft's revenue is intrinsically bound to providing excellent software, support and services. All you need to do is buy products and services from companies that align with your interests.

If I could buy Apple hardware and run Microsoft software on it perfectly, I would.
 
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