Have you ever been fooled by a sales man?

Zorgar

Zorgar

Zorgar

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Joined
15 Jun 2011
Posts
338
Location
Scotland,UK
Well two days ago my old laptop broke and i needed a new one.. so i just went down to a local tech retailer and looked a some laptops.. i saw one i liked and had great specs.. but only 2gbs of ram.. i asked one of the sales men if i could upgrade the Ram.. he said yeh i could upgrade to 4gbs.. i then purchased the laptop and when i got home i had a look at the laptop and saw that there was no where to add extra ram.. i was confused.. i then googled if i could upgrade the ram and 3 websites i looked at said that the ram was built into the board.. because its a ultra book.. to keep slimness.. i then drove back to the shop and demanded a refund.. then said that because i opened the box that they couldn't take it back.. i was very angry.. i even spoke the store manager.. they also said that there return policy is that if the box seal has been broken then the laptop cant be returned.. so im now stuck with this laptop.


So what the worst that a sales man has ever told you?
 
No salesmen involved with me, but I was fooled a few times by RMS watts vs PMPO watts back in the 1990s, when many catalogue items listed the PMPO rating only. This applied to hi-fis and desktop / 2.1 speakers.
 
Zorgar said:
Well two days ago my old laptop broke and i needed a new one.. so i just went down to a local tech retailer and looked a some laptops.. i saw one i liked and had great specs.. but only 2gbs of ram.. i asked one of the sales men if i could upgrade the Ram.. he said yeh i could upgrade to 4gbs.. i then purchased the laptop and when i got home i had a look at the laptop and saw that there was no where to add extra ram.. i was confused.. i then googled if i could upgrade the ram and 3 websites i looked at said that the ram was built into the board.. because its a ultra book.. to keep slimness.. i then drove back to the shop and demanded a refund.. then said that because i opened the box that they couldn't take it back.. i was very angry.. i even spoke the store manager.. they also said that there return policy is that if the box seal has been broken then the laptop cant be returned.. so im now stuck with this laptop.


So what the worst that a sales man has ever told you?
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It's extremely unlikely that they will get away with that if you contest it. Such blatant misrepresentation.
 
The goods weren't as described. If you can remember the salesman's name/ description, then make a complaint against him or tell the manager that they are infact breaking the law by refusing the refund.

SOGA 1979 will be your best friend :)
This means that under the Sale of Goods Act 1979 goods must be:

as described,
of satisfactory quality, and
fit for purpose – this means both their everyday purpose, and also any specific purpose that you agreed with the seller (for example, if you specifically asked for a printer that would be compatible with your computer).
Goods sold must also match any sample you were shown in-store, or any description in a brochure.
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http://www.which.co.uk/consumer-rig...erstanding-the-sale-of-goods-act/your-rights/

You were told that the RAM Could be upgraded, it couldn't. This means it is neither fit for the implied purpose, nor is it as described. Two terms of SOGA are being breached here. You should be entitled for a complete refund.

Where did you buy it from? This stinks of currys/pcfail, if so, call their complaints department quoting SOGA and see if they'll do anything, otherwise try speaking to the store management, again quoting SOGA and see where that gets you :)

As for me, I was once sold an iPhone 4 as unlocked at best buy but it was locked to o2, it took over a month, but best buy agreed to give me a refund on whatever unlocking fees there'd be and were pretty reasonable about it.
 
Zorgar said:
I then drove back to the shop and demanded a refund.. then said that because i opened the box that they couldn't take it back.. i was very angry.. i even spoke the store manager.. they also said that there return policy is that if the box seal has been broken then the laptop cant be returned.
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Absolute twaddle from the store there, completely in contradiction with consumer law and your statutory rights. The goods were sold to you under false pretences (The salesperson said it was upgradeable, it wasn't) which means that you are able to rescind the contract, returning the goods for a full and total refund, as perscribed by the Sales of Goods Act 1979.

:)

http://www.legislation.gov.uk/ukpga/1979/54
 
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True, it's a "Customers Word against Salesmans Word" situation, but no company would be foolish enough to go to court in a situation like this!
 
Im going back tomorrow with load of proof they have to give me a refund.

Thanks everyone for all your help :D
 
ChrisJSY said:
Do you not have a receipt for the extra ram bought that obviously isn't there?
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I think the intention was for Zorgar to purchase and install the extra RAM himself, which makes sense considering that high-street retailers sometimes charge as much as five times the online-price for RAM :mad:
 
Rotty said:
how is he going to prove the misrepresentaion if they deny it ?
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1) It's unlikely they would deny it for due to the consequences of pushing things further;

2) The idea of it going to court seems absurd;

3) If it did come to that, witness evidence.

For Sales of Goods purposes, you want to be arguing that it was not as described - a far easier argument than not fit for purpose! Edit - I suppose you can go for specific purpose as an alternative under s.14(3).
 
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Once. Had a 'gas man' knock on my door, he said there was something wrong with my meter and he had come to have a look at it. I was sceptical but for some reason let him in. He had a look at my meter (no tools!) and i suddenly got annoyed with him and told him to back away from the meter and to not touch it. I must have said it quite aggressively because he put his hands up and backed away.

He then went on to tell me the reason my meter wasnt working correctly was because i was on the wrong payment tarrif and i should be with British Gas, something clicked in my head and i realised what had happened. I told him that he must be ******* joking and escorted him out of my house.

That was the only time i got had. People at the door get a polite 'no thanks' from me and a 'goodbye' as im closing the door.
 
The old n-Power scam from a few years ago. This clown arrived saying he was from n-Power and was I interested in changing utility supplier? No. OK, what if they metered my usage and at the end of a month they showed me how much I would have saved if I had gone with n-Power? In the meantime I would stay with my current supplier. This dragged on for a couple of minutes as he repeatedly said that I would be staying with my current, not switching. He then produced a contract. Guess what: when I read the small print it said I was agreeing to change supplier. I refused to sign it, turfed him out, and added n-Power to my "never, not even if they are the last company on Earth" list of companies. Later they got hit with several million in fines from Trading Standards over this scam.
 
Meridian said:
The old n-Power scam from a few years ago. This clown arrived saying he was from n-Power and was I interested in changing utility supplier? No. OK, what if they metered my usage and at the end of a month they showed me how much I would have saved if I had gone with n-Power? In the meantime I would stay with my current supplier. This dragged on for a couple of minutes as he repeatedly said that I would be staying with my current, not switching. He then produced a contract. Guess what: when I read the small print it said I was agreeing to change supplier. I refused to sign it, turfed him out, and added n-Power to my "never, not even if they are the last company on Earth" list of companies. Later they got hit with several million in fines from Trading Standards over this scam.
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this, i had a young baby in the house and he was forcing himself in, i pushed him out, and told him to **** off or i would knock him out.

then found out 3 weeks later he had signed me over to nPower,

scum
 
Meridian said:
The old n-Power scam from a few years ago. This clown arrived saying he was from n-Power and was I interested in changing utility supplier? No. OK, what if they metered my usage and at the end of a month they showed me how much I would have saved if I had gone with n-Power? In the meantime I would stay with my current supplier. This dragged on for a couple of minutes as he repeatedly said that I would be staying with my current, not switching. He then produced a contract. Guess what: when I read the small print it said I was agreeing to change supplier. I refused to sign it, turfed him out, and added n-Power to my "never, not even if they are the last company on Earth" list of companies. Later they got hit with several million in fines from Trading Standards over this scam.
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My first wife got conned with this about 5 minutes before I returned from work one evening.
Luckily the guys (four of them) were still in the street.
I went over to the car they were using and said in a quite reasonable manner that I wasn't happy with what just happened and I'd like all copies of the paperwork they had conned my wife into signing returning to us.
They said no.
So after I pinned one I assumed to be the team leader over the car bonnet and told him I'd stove his face in if he didn't give them to me the situation was resolved.
 
I bought a sofa and matching armchair from DFS and didn't manage to get any money off despite having a go at bartering (I'm terrible at it!). I suppose I was ripped off by a salesman?
 
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