Hi,
I'm wondering if this is normal for them. The item wasn't bought from OcUK, and OcUK have been fantastic if anything has gone wrong in the past so please do not link this with OcUK, it was another seller who wouldn't take it back, I am sure OcUK would have handled this themselves if it was from them.
However, I bought a Powercolor 7950 which had a 2 year warranty. After some time (over a year), it started showing artifacts. I contacted PowerColor who said they do not deal with warranties (what kind of a response is that?). I then contacted the seller who also wouldn't deal with it.
So, I complained to Powercolor, stating that it is a manufacturers warranty and that it is up to them to honor it. A good few days later I finally get a response saying to contact one of their distributors in England. I decided i'm fed up of waiting for emails, so I called.. and they say they can't do anything about it, and guess what.. I need to speak to powercolor directly. At this point, you can imagine I am pretty hacked off.
So I email back Powercolor saying they need to sort it out, and they finally agree, and tell me I need to pay postage to the Netherlands. It's all packaged in the original box (Pictures coming soon), then with overclockers bubblewrap around it since I recently had a delivery, then another box around that with the address on. I take it to the post office... £43.50! I also paid for insurance on it, as I always do.
Over Christmas it takes some time to get there, and then finally they aknowledge they have it. They've signed for it and it is with them. About 5 days later, I get an email suggesting it wasn't packaged properly and it was damaged in transit, so they can only return the item to me. Absolute rubbish, I could have packed eggs in there and it wouldn't be damaged. Also, they actually signed for it, if it was damaged they should not have. They then sent some photo of the box after they had accepted it and signed for it. The photos were of the inside of the box, and they said that it must have rattled inside the box. Inside THEIR box I might add.
I'm certain that's a load of rubbish, but either way.. it was broken before I sent it else I wouldn't have posted it. They gave me the run around for about 2 weeks before hand and I had to pay for delivery to god only knows where in the end at my own cost. They then complain at their own packaging not being sufficient, and say that some part has fallen off it.
I'm so angry at them right now.. it's beyond a joke. Has anyone else tried sending something back to Powercolor? I was fairly impressed at myself even getting an address to send to!
This is how it was posted:
Notice the difference in the size of the box and the box it was posted, this was absolutely filled with OcUKs bubble wrap (That big stuff, like big air pockets).
I'm wondering if this is normal for them. The item wasn't bought from OcUK, and OcUK have been fantastic if anything has gone wrong in the past so please do not link this with OcUK, it was another seller who wouldn't take it back, I am sure OcUK would have handled this themselves if it was from them.
However, I bought a Powercolor 7950 which had a 2 year warranty. After some time (over a year), it started showing artifacts. I contacted PowerColor who said they do not deal with warranties (what kind of a response is that?). I then contacted the seller who also wouldn't deal with it.
So, I complained to Powercolor, stating that it is a manufacturers warranty and that it is up to them to honor it. A good few days later I finally get a response saying to contact one of their distributors in England. I decided i'm fed up of waiting for emails, so I called.. and they say they can't do anything about it, and guess what.. I need to speak to powercolor directly. At this point, you can imagine I am pretty hacked off.
So I email back Powercolor saying they need to sort it out, and they finally agree, and tell me I need to pay postage to the Netherlands. It's all packaged in the original box (Pictures coming soon), then with overclockers bubblewrap around it since I recently had a delivery, then another box around that with the address on. I take it to the post office... £43.50! I also paid for insurance on it, as I always do.
Over Christmas it takes some time to get there, and then finally they aknowledge they have it. They've signed for it and it is with them. About 5 days later, I get an email suggesting it wasn't packaged properly and it was damaged in transit, so they can only return the item to me. Absolute rubbish, I could have packed eggs in there and it wouldn't be damaged. Also, they actually signed for it, if it was damaged they should not have. They then sent some photo of the box after they had accepted it and signed for it. The photos were of the inside of the box, and they said that it must have rattled inside the box. Inside THEIR box I might add.
I'm certain that's a load of rubbish, but either way.. it was broken before I sent it else I wouldn't have posted it. They gave me the run around for about 2 weeks before hand and I had to pay for delivery to god only knows where in the end at my own cost. They then complain at their own packaging not being sufficient, and say that some part has fallen off it.
I'm so angry at them right now.. it's beyond a joke. Has anyone else tried sending something back to Powercolor? I was fairly impressed at myself even getting an address to send to!
This is how it was posted:
Notice the difference in the size of the box and the box it was posted, this was absolutely filled with OcUKs bubble wrap (That big stuff, like big air pockets).
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). In fairness, that's up to them and I don't blame the person I bought it from or the company beginning with S (even though I have the receipt), but Powercolor should replace it.. it was a faulty part from them.
