Distance Selling Regs

Dirk Diggler · 27 Nov 2014 at 11:44

If I order something online for store pick-up, can I still return within 7 days for any reason?

tom_e · 27 Nov 2014 at 11:45

No, as you've got the chance to inspect it when you pick it up AFAIK.

Dirk Diggler · 27 Nov 2014 at 11:51

Thought as much.

Cheers.

chanjy · 27 Nov 2014 at 12:02

I thought* actually if you pay remotely (online, phone), then you are protected by CCR. If you pay in store, you aren't.

Am I wrong?

*ie. not backed by any reading of the actual regulations so don't kill me

Cosimo · 27 Nov 2014 at 12:09

You'll find it all here:

DSR is dead, now called Consumer Contracts Regulations:

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

and Sales of Goods Act:

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

bJN · 27 Nov 2014 at 12:15

chanjy said:
I thought* actually if you pay remotely (online, phone), then you are protected by CCR. If you pay in store, you aren't.

Am I wrong?

*ie. not backed by any reading of the actual regulations so don't kill me

Correct.

Worth noting that the CCR differs to DSR in that you get 14 calendar days within which to cancel a contract, not 7 working days as per the DSR.

Dirk Diggler · 27 Nov 2014 at 12:20

Oh, so if I order and pay online and then pick up from store, I get 14 days to try it?

If so, excellent. I'm buying a 50" TV and I want the chance to change my mind.

MooMoo444 · 27 Nov 2014 at 12:29

It's not really aimed at "try before you buy" though...

Sui · 27 Nov 2014 at 12:40

They can charge you for a return if it's been opened, so it might not be your best idea.

Dirk Diggler · 27 Nov 2014 at 12:50

MooMoo444 said:
It's not really aimed at "try before you buy" though...

It really is if you think about it.

tom_e · 27 Nov 2014 at 12:53

That might be how many people use it but it's not what it's designed for, it's designed to allow you the same amount of chance to inspect the item as you'd get if you bought it in store.
Which is why companies are now allowed to charge a fee if they think the item has been subject to excessive use.

MooMoo444 · 27 Nov 2014 at 12:59

String said:
It really is if you think about it.

Shoes and clothes maybe, which you would normally try in a store.

You wouldn't whip out a 50 inch TV from the box in Argos and ask to try it.

Dirk Diggler · 27 Nov 2014 at 13:26

MooMoo444 said:
Shoes and clothes maybe, which you would normally try in a store.

You wouldn't whip out a 50 inch TV from the box in Argos and ask to try it.

It's designed to allow you to buy at a distance in the knowledge that you can get a refund of you are not satisfied with the quality.

That's what I want to do.

Burnsy2023 · 27 Nov 2014 at 13:28

String said:
It's designed to allow you to buy at a distance in the knowledge that you can get a refund of you are not satisfied with the quality.

That's what I want to do.

No, it's designed to give you the same opportunity to inspect goods as you would in a bricks and mortar store. Like has been said, whipping a TV out of the box usually isn't an option.

BubbySoup · 27 Nov 2014 at 13:30

MooMoo444 said:
Shoes and clothes maybe, which you would normally try in a store.

You wouldn't whip out a 50 inch TV from the box in Argos and ask to try it.

You may however, actually be able to see the TV on display in a store like Argos - something you can't do at a distance.

Dirk Diggler · 27 Nov 2014 at 13:30

Burnsy2023 said:
No, it's designed to give you the same opportunity to inspect goods as you would in a bricks and mortar store. Like has been said, whipping a TV out of the box usually isn't an option.

And seeing a display model, is that an option?

MooMoo444 · 27 Nov 2014 at 13:35

String said:
And seeing a display model, is that an option?

The exact model and make you are buying? Very often not.

Dirk Diggler · 27 Nov 2014 at 14:23

MooMoo444 said:
The exact model and make you are buying? Very often not.

I'll take that as a yes, then. Because let's be honest, you're not going to spend £1k on the strength of a picture on the side of a box, are you?

InvaderGIR · 27 Nov 2014 at 14:28

MooMoo444 said:
The exact model and make you are buying? Very often not.

I disagree. When I looked for a TV I hunted around online then went into Richer Sounds so see which set out of the narrowed down choices I preferred. This can be done in so many stores too as they tend to have most of the sets available on display and in the case of RS you can often ask to view the set if they don't have it on display.

Dirk Diggler · 27 Nov 2014 at 14:51

InvaderGIR said:
I disagree. When I looked for a TV I hunted around online then went into Richer Sounds so see which set out of the narrowed down choices I preferred. This can be done in so many stores too as they tend to have most of the sets available on display and in the case of RS you can often ask to view the set if they don't have it on display.

I think most people take this approach. I'm of the opinion that if I view it in the shop then I want to buy it from that shop. I've seen me actually pay a little bit more, but the way I see it if we only use these shops as viewing galleries then sooner or later they won't exist. I paid £20 more for the last washing machine I bought. Just as an example.

When it comes to an expensive item that I'm going to spend a lot of time looking at, I want a bit more protection in terms of being saddled with something I hate.