Advice on consumer rights and email to garage...

craig_t · 12 Oct 2016 at 22:17

Abyss said:
Do you really think a small garage has a legal advisor on call? He's just stalling so you lapse past the 30 days. The dealer's legal obligations are simple, he will know them well given he works in the industry and it just trying to play the system.

Just respond you are not prepared to wait and are therefore formally rejecting the car, send a copybook recorded delivery and be done with it.

Any other route will end badly

Probably not, but my brothers a solicitor so if it goes down that route, I do have one on standby if need be. I intend to reply along the lines of no problem but I expect a reply within a reasonable timeframe (Which I see as COP tomorrow) if nothing then I will chase and then send letter Friday evening.

Housey said:
Him waiting won't matter as the point was raised inside the 30 days. His delays mean nothing in legal terms.

Thanks, if this is the case then it is good to know.

Jamesyboyjim said:
just say: excellent, as he will inform you that I am indeed correct and within my legal right. I also kindly expect a reply within a reasonable time frame. I look forward to both of your responses.

I'll see how it goes, they have a day to reply to me.

Pudney · 12 Oct 2016 at 22:44

craig_t said:
Probably not, but my brothers a solicitor so if it goes down that route, I do have one on standby if need be. I intend to reply along the lines of no problem but I expect a reply within a reasonable timeframe (Which I see as COP tomorrow) if nothing then I will chase and then send letter Friday evening.

Reasonable time frame would typically be longer than one working day. Perhaps more like 1-2 working weeks.

bainbridge · 12 Oct 2016 at 23:47

Get your brother to write a letter to the garage requesting a refund and send it recorded.

That should put the willies up the dealer and his 'legal advisor'.

craig_t · 13 Oct 2016 at 07:54

Pudney said:
Reasonable time frame would typically be longer than one working day. Perhaps more like 1-2 working weeks.

Not when they have to refund me for the car, I should be able to drive into the garage for an instant refund. They should know how it works as a seller so I am unwilling to wait any timeframe like that.

bainbridge said:
Get your brother to write a letter to the garage requesting a refund and send it recorded.

That should put the willies up the dealer and his 'legal advisor'.

That's what I will do, if they don't come back fast.

Clearcut · 13 Oct 2016 at 08:12

You come on here asking advice, then 41 posts in you reveal that your brother is a solicitor.

tom_e · 13 Oct 2016 at 09:07

Give them a hint on how to spell prejudice as well.

Kuros · 13 Oct 2016 at 11:05

One thing I can advise is if you are going down the route, I'd personally send a signed/recorded letter to them informing them of the fact. At that point, you've got /proofable/ evidence that you've contacted them about this. (And for the cost of a couple of quid, most likely worth it in the long run).

Haggisman · 13 Oct 2016 at 19:55

My concern would be, what are you going to do when they "fix" the fault, only for it to come back after your 30 day refund window has passed?

They've shown they clearly have no interest in sorting it out, and while i know you've said there aren't many 1.9 puntos around, it's hardly a "special" car and i'm sure there are plenty of alternatives local to you.

At this point all you've got to lose is a couple of hours driving and 160 miles worth of petrol - the issue of putting 160 miles on your car is barely worth even considering (and regardless you'll have to make that trip whether you're rejecting the car or having them "repair" it).

If they bodge the repair (which given the responses so far sounds very likely) and then a few months down the line the bodge fails, you'll be in a much worse position

craig_t · 13 Oct 2016 at 23:10

In short, they've realised that they need to pay, don't have a leg to stand on and have said to book the car in for diagnostics at their cost then pass them the details of what is at fault and they will cover it or go via warranty.

Cars booked in at my preferred garage on Monday, will see how it goes.

tom_e · 14 Oct 2016 at 09:01

I'd still be refusing it and getting a refund.

MissChief · 14 Oct 2016 at 21:43

Chances are they'll offer a refund, not do a thing to it and sell it on to someone else in the hope that they're less expecting/demanding/knowledgeable of their rights and try and fob them off.

snapdragon69 · 15 Oct 2016 at 09:50

Did you buy the car with a credit card? If so, you can contact the issuer for help.

Maximum Triceratops · 16 Oct 2016 at 11:15

Reject the car, a Fiat with 100k doesn't fill me with confidence reliability wise, buy a jap/ford more local.

Fr0dders · 18 Oct 2016 at 11:50

craig_t said:
In short, they've realised that they need to pay, don't have a leg to stand on and have said to book the car in for diagnostics at their cost then pass them the details of what is at fault and they will cover it or go via warranty.

Cars booked in at my preferred garage on Monday, will see how it goes.

how are you getting on ?

=XDC=FluphyBunny · 18 Oct 2016 at 16:12

tom_e said:
I'd still be refusing it and getting a refund.

Please tell me you did this as they have clearly shown they are not the least bit trust worthy?

jamoor · 19 Oct 2016 at 03:28

Im surprised nobody has noticed that he bought the car from a dealer in Bradford.

Never buy a car from that area.