Ryzen build - £1700

Plec · 10 Jul 2017 at 21:34

subbytna said:
I take it a webnote is the way forward then yeah?

Yes, or you could try the Customer Services Forum as this can be quicker on occasion - especially something as simple as a missing bracket.

subbytna · 10 Jul 2017 at 21:51

Yeah sent a message. Hope they get something in the post tomorrow as client wants the PC on Friday

Plec · 10 Jul 2017 at 21:58

subbytna said:
Yeah sent a message. Hope they get something in the post tomorrow as client wants the PC on Friday

If you post the urgency in the CS Forum I'd be surprised if they don't deal with it immediately and post it out first thing.

subbytna · 13 Jul 2017 at 11:19

https://www.overclockers.co.uk/cors...quid-cooler-oem-ocuk-exclusive-bu-02f-cs.html

Ok this cooler clearly states it's AM4 compatible but when I got the AM4 mounting bracket from OCUK, the mount is round but the cooler "head" is square???

Am I doing something wrong here??

mickyflinn · 13 Jul 2017 at 11:42

If you have CORSAIR Coolers: H60, H110i (H110i GT), H100i, the cooler is compatible with the existing AMD bracket out of the box.

http://www.corsair.com/en-gb/am4-amd-retention-bracket-kit-for-hydro-series-coolers

Plec · 13 Jul 2017 at 11:43

subbytna said:
https://www.overclockers.co.uk/cors...quid-cooler-oem-ocuk-exclusive-bu-02f-cs.html

Ok this cooler clearly states it's AM4 compatible but when I got the AM4 mounting bracket from OCUK, the mount is round but the cooler "head" is square???

Am I doing something wrong here??

Look at this installation guide - Clicky.

May help.

subbytna · 13 Jul 2017 at 11:49

The cooler head is square though, not round, it doens't fit into the brcket I was sent. CS sorted it though, 4th time lucky lol. I get to keep the other 3 mounting kits....if anyone wwants one lol

Plec · 13 Jul 2017 at 12:20

subbytna said:
The cooler head is square though, not round, it doens't fit into the brcket I was sent. CS sorted it though, 4th time lucky lol. I get to keep the other 3 mounting kits....if anyone wwants one lol

Wow - you've been unlucky :/

As you say - hopefully 4th time's a charm...

stulid · 13 Jul 2017 at 12:55

Does the AM3 kit that came with the cooler not fit the AM4 plastic brackets on the board?

You will see on the plastic brackets on the board there is a "tab" that sticks out.

The AM3 kit with the cooler has those "T" looking loops that should attach to the tabs.

subbytna · 13 Jul 2017 at 14:14

No it doesn't fit. Believe me I've tried. CS sending me out a new bracket today.

shaun2007182 · 14 Jul 2017 at 09:43

Did you get the new bracket and which one is it? as I am thinking off getting the same cooler for same cpu.

subbytna · 14 Jul 2017 at 15:03

You need a specific "square" am4 bracket...I'll post up a pic when it arrives on MOnday.

subbytna · 16 Jul 2017 at 23:30

I've discovered that one of the sticks of RAM I got won't work. The mobo wont post when it's in. The other 8gig stick works fine and the mobo posts when just that one working stick is in. I've tried in different slots and different combinations and 1 stick deffo doesn't work. What's the usual way to resolve this? Do I return 1 stick or both or how does OCUK normally operate in this situation? DO they ask for both sticks to be returned if both sticks cam in one pack?

Plec · 16 Jul 2017 at 23:33

subbytna said:
I've discovered that one of the sticks of RAM I got won't work. The mobo wont post when it's in. The other 8gig stick works fine and the mobo posts. What's the usual way to resolve this? Do I return 1 stick or both or how does OCUK normally operate in this situation? DO they ask for both sticks to be returned if both sticks cam in one pack?

As it's dual channel kit you're better off returning both - they'll probably require that you do for their return purposes.

Post in the Customer Services Forum or ring tomorrow to set up an RMA - proabbaly be approx. 4-7 days turn around.

Or if you're really sure one is borked and need the memory faster - buy a second kit and send the other back for a refund.

EDIT: Just realised what build this is - you've not had much luck :/

subbytna · 16 Jul 2017 at 23:46

Plec said:
As it's dual channel kit you're better off returning both - they'll probably require that you do for their return purposes.

Post in the Customer Services Forum or ring tomorrow to set up an RMA - proabbaly be approx. 4-7 days turn around.

Or if you're really sure one is borked and need the memory faster - buy a second kit and send the other back for a refund.

EDIT: Just realised what build this is - you've not had much luck :/

Yep, ball ache central lol....ah if I didn't laugh, I'd cry.

Thanks for the heads up

Plec · 16 Jul 2017 at 23:50

subbytna said:
Yep, ball ache central lol....ah if I didn't laugh, I'd cry.

Thanks for the heads up

No worries - i suspect you can't wait to get the build off your hands if it's for a client.

Some builds are just b*st*rdy b*st*rds.

subbytna · 16 Jul 2017 at 23:52

I think I'll buy a new set of RAM and get a refund. Faster that way. The client is understanding....to a point.

subbytna · 17 Jul 2017 at 13:37

It cost me £128.20 to get this ram replaced :/ Dam this build has been the bane of me

Plec · 17 Jul 2017 at 13:58

subbytna said:
It cost me £128.20 to get this ram replaced :/ Dam this build has been the bane of me

:/

Memory prices are a bitch - and no signs of going down thanks to the mobile market.

subbytna · 17 Jul 2017 at 14:17

I had it on offer for £109....Hopefully Bailey can help me in the CS section