Shocking Amazon delivery service

Salty22 · 27 Apr 2019 at 12:19

Ordered a stick of 4gb crucial memory for my Synology NAS on Tuesday the 23rd from Amazon, they said delivery would be yesterday which was Friday 26th.
Waited in last night and no delivery, had the usual "there's been a problem with your delivery, sorry etc itll be here sometime soon" which usually means whatever i ordered has been broken or lost in transfit and will be 1-2 weeks longer than it should be.

Woke up this morning to notification on my phone that my delivery was 8 stops away so i thought oh ill wait to go see my old man with the grand kids til its here.
The deliveries left counted down on the app, i was sat on the PC anyway and saw the guy driving down my street so went to have a look out of the window, hes parked near the end of my drive for a second and drove off.
This happened like 4 times, he drove around all the streets near me over and over without stopping, back to mine then pulled up, then drove off.
It was raining so i couldn't be arsed to run down the drive to him, and no way to contact.

Few minutes later the doorbell rings, its our usual royal mail postman who says "I've just found this 2 streets away on the floor in the road, its not ours look its one from Amazon but i thought i would bring you it anyway in case it was important", then hands us the package Amazon was meant to bring.
Must have only just dropped it because it wasn't very wet and its been raining fairly constantly today.
I'm pretty shocked lol.
Still says "Out for delivery" on the Amazon app, wonder what will happen now.

Fine · 27 Apr 2019 at 12:23

Sounds like he lost it

wesley · 27 Apr 2019 at 12:28

Looks like he made a delivery to a house near you and lost your parcel.

Salty22 · 27 Apr 2019 at 12:33

wesley said:
Looks like he made a delivery to a house near you and lost your parcel.

I’m interested to see what he will say has happened now, if he informs amazon or something or tries to hide it.
Main thing I got my memory lol

EssexBoy · 27 Apr 2019 at 12:33

Free ram i don't see the problem

Rannoch · 27 Apr 2019 at 12:38

Amazon didn’t deliver in my opinion

Megahurtz400 · 27 Apr 2019 at 12:44

Salty22 said:
I’m interested to see what he will say has happened now, if he informs amazon or something or tries to hide it.
Main thing I got my memory lol

Amazon didn’t deliver, say this, 8gb RAM for price of 4.

As long as the driver doesn’t get punished then amazon is fair game imho!

phrases · 27 Apr 2019 at 12:47

get on amazon chat and demand compensastion. Don't try to say you don't have it though they are pretty sneaky and interview the driver so if your story doesn't match up then they will flag you for the future.

Rannoch · 27 Apr 2019 at 12:55

Just watch out for the driver using your letterbox for another delivery

Semple · 27 Apr 2019 at 12:59

phrases said:
get on amazon chat and demand compensastion. Don't try to say you don't have it though they are pretty sneaky and interview the driver so if your story doesn't match up then they will flag you for the future.

Not quite sure what the driver could say here. He didn't hand it over to the postman nor the OP. As far as he'd be concerned, the parcel is now lost.

It's upto the OP if he wants to be honest and say that he's had delivery of the item.

TheVoice · 27 Apr 2019 at 13:03

Takes a certain type of special to suggest to the OP he defraud a company, on the message board of a company they likely have an account with.

OP: By all means complain to them about the delivery driver if you want to, but you've got the item you paid for and should tell them that.

Yas786 · 27 Apr 2019 at 13:10

Well you did the right thing by coming in here and letting us know what happened.

Now collectively we will all fight your battle with Amazon, but nonetheless simply outstanding work done and be assured that we will get to the bottom of this delivery failure from amazon.

Salty22 · 27 Apr 2019 at 13:12

TheVoice said:
Takes a certain type of special to suggest to the OP he defraud a company, on the message board of a company they likely have an account with.

OP: By all means complain to them about the delivery driver if you want to, but you've got the item you paid for and should tell them that.

I’m just gonna see what happens mate, it’s a weird situation, I don’t intend to rip anyone off.
Main thing is I’ve got my memory and it works, when the postman handed me it I thought “oh god no way will this work”

Salty22 · 27 Apr 2019 at 13:13

Yas786 said:
Well you did the right thing by coming in here and letting us know what happened.

Now collectively we will all fight your battle with Amazon, but nonetheless simply outstanding work done and be assured that we will get to the bottom of this delivery failure from amazon.

What? I was only posting what people might think is an interesting story

MatsyLR · 27 Apr 2019 at 13:15

Amazon technically have not delivered it.
Refund or replacement incoming.

TheVoice · 27 Apr 2019 at 13:18

MatsyLR said:
Amazon technically have not delivered it.
Refund or replacement incoming.

But the goods he paid for are legally in his possession, so a refund or replacement is fraudulent.

dirtychinchilla · 27 Apr 2019 at 13:19

phrases said:
get on amazon chat and demand compensastion. Don't try to say you don't have it though they are pretty sneaky and interview the driver so if your story doesn't match up then they will flag you for the future.

No they don't. Amazon customer service treat you as if they believe every single thing you say and, in my experience, resolve the problem immediately then and there. The only thing they can't resolve immediately is having lost the parcel. I've had numerous late of failed deliveries due to living in a supposedly unmapped area (untrue) and they refund you etc every time.

phrases · 27 Apr 2019 at 13:24

dirtychinchilla said:
No they don't. Amazon customer service treat you as if they believe every single thing you say and, in my experience, resolve the problem immediately then and there. The only thing they can't resolve immediately is having lost the parcel. I've had numerous late of failed deliveries due to living in a supposedly unmapped area (untrue) and they refund you etc every time.

They will interview the driver believe me. Albeit probably not in this case as its not a high value item. I myself have had a refund due to a driver not delivering and the parcel getting lost. But i've seen people try to defraud amazon and only got debunked as the drivers are made to take photos of the property now.

Salty22 · 27 Apr 2019 at 13:28

phrases said:
They will interview the driver believe me. Albeit probably not in this case as its not a high value item. I myself have had a refund due to a driver not delivering and the parcel getting lost. But i've seen people try to defraud amazon and only got debunked as the drivers are made to take photos of the property now.

That’s a good thing I got my item, because the guy was on my drive plenty of times and could easily have said he delivered it when he didn’t, then taken a photo if that’s what they do

MartinPrince · 27 Apr 2019 at 13:32

EssexBoy said:
Free ram i don't see the problem

. I'm sure he's too honest to do that.

Terrible delivery episode, it doesn't sound like your house is hard to find (is it?) so no idea what he was playing at.