Hi people
Generally it is not noticed when streaming or browsing the internet but when gaming this is a different story.
I have one day left until my cooling period ends with sky, which I am going to phone them tomorrow and ask them to put a flag on the account so I don’t pay early cancellation charges due to the issues I have, if they don’t go for that I will leave in my cooling off period which will cause a cease on my line which means I cannot order any service until 14 days have passed which is when the cease date is. Obviously this will cause me without service until the new provider is in place, thus why I am trying to get them not to cease the line and then I put a migration through to another provider (considering Zen) and then hopefully not pay any early cancellation fees (if they agree)
to summarise.
I have swapped out two different sky hubs,
I have disconnected the rest of the network
I have put in a modem, and linked that to an asus rt66n with Merlin firmware
I have setup ping plotter which was setup to ping multiple sources such as bbc, google, local network devices
All local network devices responded fine
Some of the external addresses would have request time out every so often but they all didn’t coincide with each other, which tells me it is not local to my network and more of a router issue on the sky network
More so that the trace route would show that it was losing packets on the sky network further upstream from me.
obviously discussing with sky I am told there is limited things they can do.
What I am trying to figure out....
Could I experience the same issue with another provider such a zen, would they have better control over dealing with such issues that sky as they were limited and as long as the speed was there and service up there was nothing they can do where I think it was a routing or network congestion issue.
with the tracerts showing packet loss on the sky network, I am hoping that moving provider will avoid that.
anyone experience something similar?
I can’t handle this for another 18 months...
Generally it is not noticed when streaming or browsing the internet but when gaming this is a different story.
I have one day left until my cooling period ends with sky, which I am going to phone them tomorrow and ask them to put a flag on the account so I don’t pay early cancellation charges due to the issues I have, if they don’t go for that I will leave in my cooling off period which will cause a cease on my line which means I cannot order any service until 14 days have passed which is when the cease date is. Obviously this will cause me without service until the new provider is in place, thus why I am trying to get them not to cease the line and then I put a migration through to another provider (considering Zen) and then hopefully not pay any early cancellation fees (if they agree)
to summarise.
I have swapped out two different sky hubs,
I have disconnected the rest of the network
I have put in a modem, and linked that to an asus rt66n with Merlin firmware
I have setup ping plotter which was setup to ping multiple sources such as bbc, google, local network devices
All local network devices responded fine
Some of the external addresses would have request time out every so often but they all didn’t coincide with each other, which tells me it is not local to my network and more of a router issue on the sky network
More so that the trace route would show that it was losing packets on the sky network further upstream from me.
obviously discussing with sky I am told there is limited things they can do.
What I am trying to figure out....
Could I experience the same issue with another provider such a zen, would they have better control over dealing with such issues that sky as they were limited and as long as the speed was there and service up there was nothing they can do where I think it was a routing or network congestion issue.
with the tracerts showing packet loss on the sky network, I am hoping that moving provider will avoid that.
anyone experience something similar?
I can’t handle this for another 18 months...