iPhone X screen coming out of frame

[Journey]

As for your watch, watch swollen battery was covered by a hidden repair extension program which wasn’t public knowledge and allowed replacement regardless of certain accidental damage on original. S1 and S2 watches

Says it all really, they make faulty products but hide it from the people who buy those products, pretty scummy thing to do. How many people didn't bother to get their watch repaired under this program as it was hidden...

They didn’t admit the fault was down to the swollen battery, as far as I can see.

I can only believe what the posted said, which is exactly that. They said the battery swelling caused the separation. Quoted thrm again below, since I am not sure why you didn't see this again.

I took it to an Apple store last Saturday. They told me it was a swollen battery and as a result it had pushed the screen out.

Apple store 'told' them ... someone who works for Apple admitted the fault in front of their face. Then after sending it in they came up with an excuse they couldn't fix it because of 'another' issue.

Again don't dissuade someone for following up on something that is within their rights to do so, especially after they have been told the fault is due to a faulty part.

Impact can cause swollen batteries (although unlikely but still), the presence of depot discovered accidental damage (ie: more then simply the display being pushed off the enclosure) makes it practically impossible for a consumer to claim consumer rights in this instance

Impact of a battery that is not inside a device might swell, not when it is inside a device, that if had enough impact to effect the battery inside would be pretty much destroyed on the outside. So again this is not an uncommon fault, battery fail when they aren't made 100% correctly, and that is UNACCEPTABLE to be made to pay for something that would have failed regardless of who owned or used the device.

We aren't going to agree so don't bother to reply. I am on the side of the consumer to use their UK given consumer law rights to challenge what has been said to them, if bought from Apple, and you are on the side of everyone else is wrong Apple is right.

 

[Alpherah]

Says it all really, they make faulty products but hide it from the people who buy those products, pretty scummy thing to do. How many people didn't bother to get their watch repaired under this program as it was hidden...



I can only believe what the posted said, which is exactly that. They said the battery swelling caused the separation. Quoted thrm again below, since I am not sure why you didn't see this again.



Apple store 'told' them ... someone who works for Apple admitted the fault in front of their face. Then after sending it in they came up with an excuse they couldn't fix it because of 'another' issue.

Again don't dissuade someone for following up on something that is within their rights to do so, especially after they have been told the fault is due to a faulty part.



Impact of a battery that is not inside a device might swell, not when it is inside a device, that if had enough impact to effect the battery inside would be pretty much destroyed on the outside. So again this is not an uncommon fault, battery fail when they aren't made 100% correctly, and that is UNACCEPTABLE to be made to pay for something that would have failed regardless of who owned or used the device.

We aren't going to agree so don't bother to reply. I am on the side of the consumer to use their UK given consumer law rights to challenge what has been said to them, if bought from Apple, and you are on the side of everyone else is wrong Apple is right.

I agree to some extent re: employee said X , however the terms and conditions state that inspection at the depot is final and supersedes in store inspection and eligibility as frankly employees running at 9000% every day are likely to miss things.
If you knew me (or saw my disciplinary file haha) you wouldn’t say I’m “on the side of Apple” - I’m just try to set realistic expectations and explain why something happened. In this instance I think it’s wrong to get someone’s hopes up over a consumer rights claim that’s all, nothing personal to anyone here.
If you want to trust me I’m happy to explain the policy in detail, as trust me the company are far far more liberal then pretty much any other company in the U.K. with consumer rights

 

[Bashir Khalifa]

Thanks guys, all useful stuff. Just to clarify, the person at the Apple store physically inspected the Phone inside and said he could see that the battery was swollen. Now Apple have gone quiet on that. When I spoke to the Store Manager, he could not give me a straight answer to that and simply said that as the Depot had not mentioned this and were prepared to send it back as is (if I didn’t accept their quote) then by implication the battery was fine. Does not fill me with a lot of confidence to walk around with a battery that could potentially explode irrespective of the screen issue!!!!

I appreciate that the screen has started coming away now. I can't see how that could be due to misuse. Unless Apple are saying I have prodded things in there and pulled the screen apart!!! The Depot have simply found an excuse and decided to wash their hands off the problem or demand an expensive repair.

I have had this issue for about 2 months now and due to the Pandemic have not been able to get to an Apple store to have the problem looked at or fixed. It is likely the screen damage has been exacerbated during this time.

But if we agree that the swollen battery (which the Depot have neither confirmed nor denied) caused the screen to be lifted in the first place then surely the damage to the screen is a result of that.

By the way, I purchased through Mobiles.co.uk so will be contacting them as well, but they may direct me to Apple in any event.

 

[Bashir Khalifa]

I agree to some extent re: employee said X , however the terms and conditions state that inspection at the depot is final and supersedes in store inspection and eligibility as frankly employees running at 9000% every day are likely to miss things.
If you knew me (or saw my disciplinary file haha) you wouldn’t say I’m “on the side of Apple” - I’m just try to set realistic expectations and explain why something happened. In this instance I think it’s wrong to get someone’s hopes up over a consumer rights claim that’s all, nothing personal to anyone here.
If you want to trust me I’m happy to explain the policy in detail, as trust me the company are far far more liberal then pretty much any other company in the U.K. with consumer rights

Not sure how an employee examining the battery and seeing it is swollen can then be superseded by the Depot. They have clearly ignored that aspect all together.

 

[mrochester]

Thanks guys, all useful stuff. Just to clarify, the person at the Apple store physically inspected the Phone inside and said he could see that the battery was swollen. Now Apple have gone quiet on that. When I spoke to the Store Manager, he could not give me a straight answer to that and simply said that as the Depot had not mentioned this and were prepared to send it back as is (if I didn’t accept their quote) then by implication the battery was fine. Does not fill me with a lot of confidence to walk around with a battery that could potentially explode irrespective of the screen issue!!!!

I appreciate that the screen has started coming away now. I can't see how that could be due to misuse. Unless Apple are saying I have prodded things in there and pulled the screen apart!!! The Depot have simply found an excuse and decided to wash their hands off the problem or demand an expensive repair.

I have had this issue for about 2 months now and due to the Pandemic have not been able to get to an Apple store to have the problem looked at or fixed. It is likely the screen damage has been exacerbated during this time.

But if we agree that the swollen battery (which the Depot have neither confirmed nor denied) caused the screen to be lifted in the first place then surely the damage to the screen is a result of that.

By the way, I purchased through Mobiles.co.uk so will be contacting them as well, but they may direct me to Apple in any event.

My issue was raised when all the apple shops were closed. I paid for the screen replacement service and sent the phone to Syncreon in Lutterworth, Leicestershire, who seem to do the repairs for apple. It was repaired and returned to me no problem.

 

[Alpherah]

Not sure how an employee examining the battery and seeing it is swollen can then be superseded by the Depot. They have clearly ignored that aspect all together.

It’s not the battery being swollen that’s the issue here, it’s that the depot found damage to the screen that wasn’t caused by the swollen battery. Simple separation from the enclosure wouldn’t cause a requote.
I would have it shipped back to store, at collection look really carefully at the screen for damage and if you can’t find any escalate to store manager