Detrimental use of your broadband connection
As you know, we don't place any limits on how much data you can use on our broadband service. However, we've recently noticed an unusually large amount of data being transferred over your broadband connection between 9am and 9pm.
This is a problem because it is now having an adverse effect on the quality and speed of other customers' service in your area during the busiest times of the day. Under our Acceptable Use Policy we do reserve the right to take action in these rare circumstances, which affects less than 0.1% of our customers.
With this in mind we would ask you to move a large proportion of your uploading and downloading outside the busy 9am-9pm period. This will ensure you don't inadvertently affect the enjoyment of other users in your area.
If you're not sure why your broadband usage is so high during these times, try the following:
1. Check whether other members of your household are using your connection for uploading or downloading without your knowledge.
2. Make sure your wireless router is password protected and that you.ve got encryption switched on - if your connection isn't secure, you could be sharing your broadband with the rest of your street (
www.virginmedia.com/help/wireless ).
3. Make sure your PC security software is up to date and active. If you don't have any security software or yours isn't up to date, try using PCguard to keep your computer safe from viruses (
www.virginmedia.com/help/internetsecurity ).
You can view our Acceptable Use Policy at
www.virginmedia.com/acceptableuse
If you have any questions or need help sorting this out, just give us a call, quoting the reference number above, on 0845 234 7007 between 8am and midnight, Monday to Sunday.
Yours sincerely
