Jeeeez I've got the DSR issue cleared up.
No wonder superfi arent aknowledging DSR.
Heres the lowdown; this is off the office of fair trading guidelines.
You have 7 working days from recepit of the goods.
If in that time you do so much as email a request to return the goods under dsr to the sellers last know address, a request is considered to be made.
At that point they have to refund asap, regardless, 30 days max. They MUST refund. You do NOT have to return the goods for a refund or before they must refund you. I repeat you can keep the goods while your refund is made.
Their only remedy is to then sue you. You have a statutory (legal) duty to look after the goods in a reasonable way. Reasonable is defined at law in a quite funny way, imagine a decent bloke sat next to you on the bus. What would he say is fair? (google clapham omnibus if you think I am bsing, that is actually how the law works)
Original packaging can be requested but is not necessary- no penalties can be applied for throwing out the cardboard/plastic.
Faulty goods they pay postage even in up to 6 months, simple rejection you probably pay.
Restocking/admin fees are not permitted.
Check here for details,
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
I wonder how many people have gone through horrible rma's when it is up to the seller to actually refund and go through small claims even if the buyer gets sent damaged the goods. Especially with electrical goods- there is no way to show a fault in a circuit was not there on delivery- if any pc part or similar borks in six months you dont have to claim from the seller, the seller has to claim from you what is more you can keep the goods AND demand a refund. Really strange and I am of the opinion this will change but looking in google news its being expanded rather than retracted.
Four years of unused law degree just kicked in.