Originally posted by Tupac
But removing shuttles from your catalogue will make income dip?
No, yes we do sell quite a few, but we believe people will understand that if us (OcUK) are removing a product line it is for good reasons and as such they will seek an alternative and we are going to try to offer as many alternatives as possible.
From now on any manufacturers who are un-willing to turn our goods around within 3 days with brand new product we shall not be supporting. Fortunately due to our size and buying power all of the manufacturers and distribution channels we deal with are happy to do this in order to keep our business.
It's just the start to improving our levels of service to our customers, and as such in time anyone RMAing product should get an advance replacement with brand new product within a matter of days, that is our aim for our ENTIRE product range.