HTC Desire help!

agnes · 27 Mar 2013 at 12:15

So, I got a sim from Three at the start of the week, it's a monthly rolling contract.

It's been a couple of days and I still have no 3G or any data connection at all. I can make phone calls and such, but no data.

Three have confirmed everything on the account is as it should be...

Mobile Network is ticked (use mobile data network when wifi is unavailable). But still nothing and only signal bars showing.

Any ideas?

Ben Cole · 27 Mar 2013 at 12:18

Correct APN?

agnes · 27 Mar 2013 at 12:32

Just checked, nothing there, I then manually entered and saved, but then once saved, it just goes back to a blank screen? So it's not keeping the APN settings.

Grrrrr · 27 Mar 2013 at 12:38

Is there an option to reset APN settings? That might work

agnes · 27 Mar 2013 at 12:41

Grrrrr said:
Is there an option to reset APN settings? That might work

Done, and still nothing. Just did a factory reset (annoyingly), booting up now.

mattbill · 27 Mar 2013 at 12:50

I get this or something similar on my HTC Desire... If I make sure Mobile Internet is enabled, I have to reboot the phone for it to take effect! Get's a bit boring after a while having to reboot the phone each time. Never bothered looking in to it though, so will be interested to see what you find.

agnes · 27 Mar 2013 at 12:51

Still nothing after a factory reset. Tried entering APN manually again, still nothing, doesn't save it.

Think the handset might be borked...

Hamster · 27 Mar 2013 at 18:05

Are you able to check if the phone is working fine on other networks?

I'd go into a Three shop. Maybe your sim card needs replacing.

St0rmer66 · 27 Mar 2013 at 19:29

Sounds like you're not actually saving the APN to me. You need to actually press menu and click "save" IIRC.

agnes · 27 Mar 2013 at 21:37

St0rmer66 said:
Sounds like you're not actually saving the APN to me. You need to actually press menu and click "save" IIRC.

Thats just it though, I do click save, it doesn't, I installed giffgaff via wireless and after adding that to APN's through the app, thats not even there...

Nothing will save in the APN settings so this could be the problem. I have done a full factory reset and still have the issue.

agnes · 27 Mar 2013 at 21:55

How very odd!!! As soon as I changed the MNC number from 20 to 15 (which is what 3's APN setting is) it wouldn't allow a save.

Found this out by simply entering each required field one by one and saving it each time. Last setting was the MNC number, entered, saved, no APN settings.

Left it at 20, tested and working fine... How very odd?