Damn you, you're the one who ordered the last one!
I'd be angerier, but reading the whole of your post it seems you just saved me a little annoyance - Best of luck with the resolution of your issue!
first webnote asked how long till available got told no eta so best to get another gpu
so asked what extra i would need to pay for any other 7950 as i really need another 7950 asap
reply from another member of cs seemed to be written by a child on work experience who informed me that i would need to use money and add it to the money they already have of mine to buy a different 7950
if he had read my webnote it was asking for amounts they would like me to send
as they havent actually offered me a refund yet
may end up calling them on my lunch hour
this reminds me of my last rma i had with them
also they had a msi 7950 b grade for £20 more earlier
which i would have bought if ocuk had refunded me but at this rate i will buy another 7950 windforce from another store for nearly £30 cheaper than ocuk