Plusnet Discussion Thread

indigo_prime · 10 May 2013 at 13:57

I'm a Plusnet customer, stuck on ADSL with a BT Wholesale exchange getting a woeful 1.2 MBit connection. Thankfully BT just won a contract to upgrade the whole of Cambridgeshire to Superfast Broadband. My home is only a year old and even though Virgin Media have fibre running within 200 yards of the house, it is business only, not residential. The fibre that runs past my house actually feeds my workplace with a 100 MBit connection so you can imagine my frustrations!

I'm really pleased with the way Plusnet deal with customers. I contacted them about the county wide upgrade taking place. They said as soon as the exchange was on fibre that they could switch me over to it within 10 days. Is this a realistic timeframe?

We had broadband with BT and Sky initially, but using a little bit of cleverness, identified that they were both carrying out serious traffic shaping (aka fcking with what little bandwidth I had!) on the line and a paid feature of Plusnet gives all of my traffic maximum priority.

I know that this won't make much of a difference when fibre actually arrives and knowing that the cabinet is only 75 yards from my doorstep (for FTTC) is almost as good as having FTTP

All I have to do is sit and wait...and wait..and wait. Apparently 'Before the end of 2014' should see me with some decent broadband again.

~Mike~ · 10 May 2013 at 14:18

@Bob Pullen

Will Plusnet be offering BT Sport at all? (being a BT owned company you would think this could be an option)

http://www.bt.com/sport/3-ways-to-watch-bt-sport.html

Westyfield2 · 10 May 2013 at 14:25

Mike306 said:
@Bob Pullen

Will Plusnet be offering BT Sport at all? (being a BT owned company you would think this could be an option)

http://www.bt.com/sport/3-ways-to-watch-bt-sport.html

+1.

I was leaning towards PlusNet because of BT not doing static IP, but going with BT Retail will save me £15pm compared with paying to add the BT Sports channel to my Sky TV package.

A[L]C · 10 May 2013 at 14:36

http://www.dslchecker.bt.com/adsl/A...service provider&VERSION=35&MS=E&CAP=no&AEA=Y

WBC FTTC Up to 61.3 Up to 20 -- 31-Mar-14

Does that mean I'm actually going to get fibre? Like really? I didn't think we'd get it here in the sticks

KIA · 10 May 2013 at 15:16

A[L]C;24257371 said:
http://www.dslchecker.bt.com/adsl/A...service provider&VERSION=35&MS=E&CAP=no&AEA=Y

WBC FTTC Up to 61.3 Up to 20 -- 31-Mar-14

Does that mean I'm actually going to get fibre? Like really? I didn't think we'd get it here in the sticks

Yes. It might even be live before March 2014.

A[L]C · 10 May 2013 at 15:30

Yaaaaaayy!!!

edit:

hmmmm does this just mean that's the date for the exchange, but my cabinet may not be upgraded?

bobpullen · 10 May 2013 at 17:21

indigo_prime said:
I'm really pleased with the way Plusnet deal with customers. I contacted them about the county wide upgrade taking place. They said as soon as the exchange was on fibre that they could switch me over to it within 10 days. Is this a realistic timeframe?

10 days is a reasonable average to quote where booking an FTTC install is concerned. Having said that, it's dependent on your cabinet being upgraded as well as your exchange. Some cabinets on fibre-enabled exchanges don't get upgraded and some lines close to the exchange aren't served by cabinets at all (I notice yours is though).

Mike306 said:
Will Plusnet be offering BT Sport at all? (being a BT owned company you would think this could be an option)

http://www.bt.com/sport/3-ways-to-watch-bt-sport.html

Far too early to say. We're in the early stages of TV trials with staff and are excited about the opportunities this will extend to our customers in the near future. There are not no fixed timings for a public launch.

Regards,

KIA · 10 May 2013 at 17:40

A[L]C;24257735 said:
Yaaaaaayy!!!

edit:

hmmmm does this just mean that's the date for the exchange, but my cabinet may not be upgraded?

Cab date.

liamcrane · 10 May 2013 at 18:35

liamcrane said:
my £36 plusnet cashback from top cash back showing as declined by merchant

bobpullen said:
Did you enter a referrer when signing up? I don't think this is permitted when claiming cashback.

For anybody else with cashback enquiries, you may find this helpful.

Those with speed or connectivity complaints need to report a fault first if they haven't done already. If you have and you're not happy with how things are progressing then post your fault ticket reference and I'll take a quick look when I get a minute.

Regards,

Hi Bob thanks for your response, I didn't do any referrals when signing up via top cash back. I just clicked on the link from the top cash back site which took me to the plusnet order page where I than placed my order

~Mike~ · 10 May 2013 at 19:32

bobpullen said:
Far too early to say. We're in the early stages of TV trials with staff and are excited about the opportunities this will extend to our customers in the near future. There are not no fixed timings for a public launch.

Regards,

Thanks Bob. Good to hear that's its something that might happen.

zom247 · 11 May 2013 at 20:44

Whilst I'm more than happy with my speeds so far, my web browsing seems to have taken a hit somehow! Most of my sites now seem to take ages to load. Not changed anything so not sure what's happening.

JeffH · 13 May 2013 at 14:39

Mine seems to be the same when browsing wirelessly. Takes a few seconds to load, but then when it does, it's instant. This is even in the same room as the router.
Browsing on PC which it linked via ethernet (well, powerline) is perfectly fine.

~Mike~ · 14 May 2013 at 13:33

Had mine connected this morning. Very happy.

DazQ87 · 14 May 2013 at 16:55

it's been a week since we were connected, speeds have stayed the same since connection:

brucey034 · 14 May 2013 at 17:53

Ours was connected yesterday, estimated speed of 61mbps down 16mbps up, currently on 73mbps down and 17mbps up.

I can honestly say I have never dealt with an ISP who are more friendly and helpful.

Commala · 14 May 2013 at 19:44

brucey034 said:
Ours was connected yesterday, estimated speed of 61mbps down 16mbps up, currently on 73mbps down and 17mbps up.

I can honestly say I have never dealt with an ISP who are more friendly and helpful.

Similar story here: the Openreach engineer appeared at 8am yesterday and installed everything quickly and cleanly. My Plusnet activation was then supposed to happen at 12 midnight, but after an easy call to their support desk at lunch time I was activated there and then.

My speeds are currently syncing at a steady 73 down and 16 up, so I'm more than happy considering I was quoted 60/20. I'll cross my fingers that the speed remains constant over the 10 day training period.

brucey034 · 14 May 2013 at 20:37

Commala said:
Similar story here: the Openreach engineer appeared at 8am yesterday and installed everything quickly and cleanly. My Plusnet activation was then supposed to happen at 12 midnight, but after an easy call to their support desk at lunch time I was activated there and then.

My speeds are currently syncing at a steady 73 down and 16 up, so I'm more than happy considering I was quoted 60/20. I'll cross my fingers that the speed remains constant over the 10 day training period.

As far as i'm aware there isn't a training period for fibre, I asked the open reach engineer and he confirmed this, time will tell.

KIA · 14 May 2013 at 20:56

brucey034 said:
there isn't a training period for fibre

Indeed.

PapaLazaru · 15 May 2013 at 13:01

There may not be a training period, but mine has slowed over the last few weeks. I am now getting what I was told I would get, though for the first couple of weeks I was getting more than 20gb faster downloads.

I've been throttled.

valve90210 · 20 May 2013 at 21:21

PapaLazaru said:
There may not be a training period, but mine has slowed over the last few weeks. I am now getting what I was told I would get, though for the first couple of weeks I was getting more than 20gb faster downloads.

Mine has been the same the last few days.

My connection was a steady 68mbps and now it's about 40mbps... don't know wy it's slowed though???