Hi,
So I got my O2 Upgrade sorted with Carphone Warehouse on 19th Nov (delivered on 21st).
The site said Unlimited mins, texts and 5GB data for £32/month for 24 months and a free phone.
Here is the confirmation email:
I phoned O2 this afternoon and I'm getting charged £37 (£32 for tariff and £5 for data bolt-on).
I went to a CPW store tonight to see what can be done. The assistant manager phoned their customer support team, who confirmed there was a "glitch" and claimed that their disclaimer covers online faults.
I was apparently "lucky" that I hadn't gone past the 14 days since taking the contract out as then I wouldn't be able to do anything as the contract (which I didn't agree to by the way), couldn't be broken.
So, I am being offered a refund tomorrow night when I return to the store with the box/charger etc.
My question is, where do I stand with this? Can I push them further to get this deal? Can anyone find this disclaimer about online sales and potential faults?
It's just made worse because they knew the problem yet didn't contact its customers!
Cheers,
Ross.
So I got my O2 Upgrade sorted with Carphone Warehouse on 19th Nov (delivered on 21st).
The site said Unlimited mins, texts and 5GB data for £32/month for 24 months and a free phone.
Here is the confirmation email:
I phoned O2 this afternoon and I'm getting charged £37 (£32 for tariff and £5 for data bolt-on).
I went to a CPW store tonight to see what can be done. The assistant manager phoned their customer support team, who confirmed there was a "glitch" and claimed that their disclaimer covers online faults.
I was apparently "lucky" that I hadn't gone past the 14 days since taking the contract out as then I wouldn't be able to do anything as the contract (which I didn't agree to by the way), couldn't be broken.
So, I am being offered a refund tomorrow night when I return to the store with the box/charger etc.
My question is, where do I stand with this? Can I push them further to get this deal? Can anyone find this disclaimer about online sales and potential faults?
It's just made worse because they knew the problem yet didn't contact its customers!
Cheers,
Ross.