Carphone Warehouse [Rant]

[Kanpai]

So I just got back from my local CPW, wanted to buy a Note 3 for a family member (I've purchased a lot of sim free phones from them in the past year or so for myself/other family members) and had no issues before.

I asked the lady if she has the note 3 in stock sim free, she says yes and then proceeds to go collect the item. Her colleague then comes over and sees I've purchased quite a few high value phones previously (S3/S4/Note 2/ HTC M8/ S5/ Z2) and says to me she can't sell me this because it's a high value item and it's a security risk.

I didn't even have the patience to question this and just stormed out.

Thanks CPW, you just lost yourself a valuable customer and I think that's worthy of complaining to their head office about.

/End of rant/

 

[Dave85]

Thats got to be a pretty dumb move for retail. Stop selling your items because someones bought too many :S

 

[Sunbed]

So you didn't ask why? :/

 

[koolpc]

Lol, you stormed out!!! No questions?

Go to another branch?

 

[AtreuS]

Were you dressed in chav attire?

They may have worried you were using a stolen credit card, although surely youre previous purchases would have shown a problem by now.

These places have daft rules sometimes... just goto another store i guess.

 

[Kanpai]

So you didn't ask why? :/

"Security reasons"

Lol, you stormed out!!! No questions?

Go to another branch?

Went to P4U instead

Were you dressed in chav attire?

They may have worried you were using a stolen credit card, although surely youre previous purchases would have shown a problem by now.

These places have daft rules sometimes... just goto another store i guess.

No haha I wasn't. Well I don't know really, just seemed like the last thing I was going to hear. I've purchased many times before, if there was an issue with the card it'd probably decline it on the spot.

Meh eitherway that's the last I'm going to be dealing with them.

 

[Warp279]

Went to P4U instead

£580 for a note 3?

 

[Flopsy]

So I just got back from my local CPW, wanted to buy a Note 3 for a family member (I've purchased a lot of sim free phones from them in the past year or so for myself/other family members) and had no issues before.

I asked the lady if she has the note 3 in stock sim free, she says yes and then proceeds to go collect the item. Her colleague then comes over and sees I've purchased quite a few high value phones previously (S3/S4/Note 2/ HTC M8/ S5/ Z2) and says to me she can't sell me this because it's a high value item and it's a security risk.

I didn't even have the patience to question this and just stormed out.

Thanks CPW, you just lost yourself a valuable customer and I think that's worthy of complaining to their head office about.

/End of rant/

Could be protecting herself from an internal investigation. I used to deal with Phones 4 u and they had a disciplinary type of system for selling to box breakers which she might have thought you were.
Used to and still does happen quite a lot. Google "box breaker" for an explanation

 

[insane200]

I would write to the HO and complain tbh, they will see you're purchases, how dumd would you have to be to refuse money, as long as the details of the payment card matches up there should be nothing to query !!

 

[ADT]

I would make a complaint to be honest, he could have verified your identity or something instead of just rejecting the sale

 

[Skillmister]

I don't trust nor have any respect for anyone that works in a phone shop any more. Trying to get my M8 last week I got bs'd by a guy in O2 for 20 mins who was trying to con me into one of their refresh contracts by claiming £38pm worked out cheaper over all than £28 because I can upgrade early, even though I told him explicitly from the start I would be keeping it for the full contract. Then someone in carphone warehouse tried thinking up crazy reasons why I should sign up there and then with him rather than online (I wanted the quidco cashback online). Sneaky ****ers.

 

[DAnDan]

I don't trust nor have any respect for anyone that works in a phone shop any more. Trying to get my M8 last week I got bs'd by a guy in O2 for 20 mins who was trying to con me into one of their refresh contracts by claiming £38pm worked out cheaper over all than £28 because I can upgrade early, even though I told him explicitly from the start I would be keeping it for the full contract. Then someone in carphone warehouse tried thinking up crazy reasons why I should sign up there and then with him rather than online (I wanted the quidco cashback online). Sneaky ****ers.

I'm sure there are some good ones somewhere, but I've never had a good experience with phone shop workers (and that extends to pretty much all non-specialist technology shops to be honest). They never seem to know that much about what they're selling, can't answer the majority of questions, and even worse, what they do give as answers are usually bordering on outright lies.

 

[Hxc]

I don't trust nor have any respect for anyone that works in a phone shop any more. Trying to get my M8 last week I got bs'd by a guy in O2 for 20 mins who was trying to con me into one of their refresh contracts by claiming £38pm worked out cheaper over all than £28 because I can upgrade early, even though I told him explicitly from the start I would be keeping it for the full contract. Then someone in carphone warehouse tried thinking up crazy reasons why I should sign up there and then with him rather than online (I wanted the quidco cashback online). Sneaky ****ers.

They have sales targets. They get sacked if they don't make them.

 

[thep02]

They have sales targets. They get sacked if they don't make them.

Who cares that's their problem, if they lie they're mis selling the product.

 

[413x]

I'm sure there are some good ones somewhere, but I've never had a good experience with phone shop workers (and that extends to pretty much all non-specialist technology shops to be honest). They never seem to know that much about what they're selling, can't answer the majority of questions, and even worse, what they do give as answers are usually bordering on outright lies.

I actually have overheard mis selling in one of these stores (not phone shop but large tech retailer)
after the 'customer service' guy had left i couldnt help but inform the potential buyer that the truth had been embellished

people shouldnt be conned in these places!

i avoid phone shops .. even just trying something out you can feel the swoop of the employees before they even move over to you

 

[Jamesbcd]

Funny that.

My mum took out a phone contract with CPW in 2010 and has been paying the 'free' insurance you get with handsets every month until I read one of her bank statements and said.. what is this...?

She doesn't even own the phone any more and has been paying the £7.99 for years.
She rang them and they refunded her the whole amount. £375.53!!

 

[Kanpai]

Well I've just sent off an email now to the HO explaining the whole situation, I'm still amazed that actually happened. Seriously, not like I was planning to buy on credit either.

Will keep anyone who is interested updated on the outcome.

@Jamesbcd that's shocking! How did they think they were going to be able to get away with that ?!

 

[Jamesbcd]

It was 100% my mums fault though.
They give you the first month free and then it is up to you to cancel it. She was just oblivious to all of that and didn't even notice the £7.99 going out each month for 4 years.

Fair play to them for returning it all though!

 

[Kanpai]

It was 100% my mums fault though.
They give you the first month free and then it is up to you to cancel it. She was just oblivious to all of that and didn't even notice the £7.99 going out each month for 4 years.

Fair play to them for returning it all though!

Still though, once the contract is up they shouldn't be charging to provide cover for a service you no are under contract to?

Like you said, atleast they returned it no questions asked.

 

[insane200]

Still though, once the contract is up they shouldn't be charging to provide cover for a service you no are under contract to?

Like you said, atleast they returned it no questions asked.

the insurance is for the phone, so unless you tell them you no longer have it the DD will continue.

Will be interesting to hear your reply.