If it's any concellation they're just as bad with businesses also. At my old job we used to resell ADSL and 90% of the problems would be OpenReach or BT screwing something up or not activating lines etc - but they would do anything not to accept responsibility.
BT/Openreach rant!!!
- Thread starter joey1211
- Start date
i was about to ditch my vm package and move to bt
however when i checked there to arrange a time for the work to be done
i found out that they were only going to install a phone line
no broadband no tv
i called to cancel and was in formed that the boradband package i had supposedly been sold wasn't even available in my area
lucky vm retentions called asking me why i was leaving and offered me a cheaper deal
however when i checked there to arrange a time for the work to be done
i found out that they were only going to install a phone line
no broadband no tv
i called to cancel and was in formed that the boradband package i had supposedly been sold wasn't even available in my area
lucky vm retentions called asking me why i was leaving and offered me a cheaper deal
Received no reply from their dedicated team on delay.management@. It's the third email I've sent there only to receive no response. I doubt it even exists.
This is the best advice honestly. I had an issue when moving into my place and ordering the service back in November, 2 weeks later and BT were still faffing and kept on cancelling my service on dates without reason!
Lost my patience with them entirely and emailed the head of BT customers (Libby Barr), she was out of the office at the time (auto-away response) but in fairness, I got a reply from a colleague of hers within 30mins and a few hours later had a dedicated person assigned to who sorted everything and had my service activated and useable within 30hrs, magic.
I'm going to see if it all gets sorted tomorrow afternoon, as they have promised. Might be getting my y-fronts in a twist over nothing.
And this shower is going to buy out EE!
And this shower is going to buy out EE!
Soldato
I'm going to see if it all gets sorted tomorrow afternoon, as they have promised. Might be getting my y-fronts in a twist over nothing.
And this shower is going to buy out EE!
It's ok, EE's CS is just as good as BT's...
.
After answering and hanging up on two calls from overseas call-centres yesterday afternoon (I was at work), received one from a UK based one at 6.20pm telling me that they had received my email and diagram and Openreach has assured them that the necessary work has been carried out.
I'm getting quite exited. If I'm not posting back here tonight, you'll know why!
I'm getting quite exited. If I'm not posting back here tonight, you'll know why!
Received a phone call at 16:00 from a call centre telling me that an engineer had been trying to contact me but had now left the area and would not be keeping the appointment. Received no call on my mobile, which has always been the number BT use to contact me. Dialling 1471 on the temporary line at the old premises logs a call at 13:30 from a number I do not recognise. No message was left on the answer phone. Or he's rang the number that they cut off on the 7th January
Wow, just wow
Wow, just wow
Last edited:
Received another call on the 21st apologizing for the missed appointment. Engineer says that he knocked and left a calling card. He's either lying or has been knocking at the wrong door.
New appointment this afternoon. I've got a feeling he's going to turn up, ask why the re-routing hasn't been done and leave.
New appointment this afternoon. I've got a feeling he's going to turn up, ask why the re-routing hasn't been done and leave.
For the love of God!
Sat in the porch from 1pm onwards so that there was no way of missing the visit. Get a phone call at 16:25 from an engineer. He's asking whether my phone line is now up and running as his notes indicate that an engineer has been at the house, installed the line and faceplate and left.
Well, certain words were uttered and then he told me that due to my rude telephone manner, he would not be visiting the premises.
Sat in the porch from 1pm onwards so that there was no way of missing the visit. Get a phone call at 16:25 from an engineer. He's asking whether my phone line is now up and running as his notes indicate that an engineer has been at the house, installed the line and faceplate and left.
Well, certain words were uttered and then he told me that due to my rude telephone manner, he would not be visiting the premises.
Last edited:
Who is your ISP?
plusnet, why?
Thanks for the offer.
God, it's frustrating. I've told numerous people on the phone, supplied them with site plans as to why it's impossible to connect me up in an afternoon yet they still persist in telling me otherwise.
Today was the last straw. Phoning me up and telling me that it's all connected and working!!! How? When? Where? I have no line attached to the house and the work needed to do so is not going to take a couple of hours.
God, it's frustrating. I've told numerous people on the phone, supplied them with site plans as to why it's impossible to connect me up in an afternoon yet they still persist in telling me otherwise.
Today was the last straw. Phoning me up and telling me that it's all connected and working!!! How? When? Where? I have no line attached to the house and the work needed to do so is not going to take a couple of hours.
Diary updated. Is that a light at the end of the tunnel!
I had similar issues.
http://forums.overclockers.co.uk/showthread.php?t=18646323
In the end I contacted the CEO address of OR, and it was resolved. Still took a fair amount of time, and the blockage appeared at OR's end mostly.
http://forums.overclockers.co.uk/showthread.php?t=18646323
In the end I contacted the CEO address of OR, and it was resolved. Still took a fair amount of time, and the blockage appeared at OR's end mostly.
Glad you managed to get it sorted. How long did it take in the end?
I ordered it on the 10th Dec.
Initial installation was supposed to be on the 30th Dec.
Broadband/phone was finally installed on the 9th Jan.
Which was upgraded to Fibre Pro on the 23rd Jan.
I received 12 months half price line rental discount from Sky for the delays.
Initial installation was supposed to be on the 30th Dec.
Broadband/phone was finally installed on the 9th Jan.
Which was upgraded to Fibre Pro on the 23rd Jan.
I received 12 months half price line rental discount from Sky for the delays.